Executive Director

1. kdf95667@gmail.com  Baltimore, MD 443.847.0229
OBJECTIVES
To continue my career with an organization that will utilize my MANAGEMENT, COACHING, BUDGETING,
NEGOTIATION, COMMUNICATION & PROBLEM SOLVING skills to benefit mutual growth and success.
EDUCATION
University of Phoenix
12/2007 M.B.A.
Oral Roberts University
04/2005 B.S. Business Administration
EXPERIENCE
Nixon Uniform Service and Medical Wear  11860 Old Baltimore Pike, Beltsville, MD 20705
Regional Service Director 12/2012 – Current
• Direct, mentor, and motivate large team of managers and route service representatives to facilitate and drive customer
satisfaction and company growth. Team also executes successfully against metrics that include safety performance, product
inventory and quality management, and garment inventory accuracy
• Successfully orchestrate several hundred contract negotiations to provide consistent customer base to aid company
growth.
• Direct weekly manager, service department, and continuous improvement meetings to progress the company,
management, and employee performance.
• Accelerating and sustaining top customer satisfaction levels in the company.
• Serve on Safety Committee for the Southern Division, Continuous Improvement Committee, and served on the Nixon
Fit Health Committee for the entire company.
• Chair 5S company-wide initiative which successfully motivates Nixon associates to surpass the goals set forth via
corporate leadership. I am successfully leading the 5S initiative by facilitating the formation and operation the 5S committee,
which encompasses all departments at all company locations, and serve on the 5S Implementation Committee which includes
senior leadership. Facilitation of these committees is aiding in achieving successful 5S implementation and execution results
currently and into the future.
• Devise and execute numerous continuous improvement projects that include: 5S, Near Miss reporting, fleet breakdown
procedure, product organization and distribution, HLAC certification in the service department, system report accuracy and
optimization, holiday schedule development and execution for southern division, logistics routing efficiency, safety uniform and
shoe program, and the fleet safety program.
• Conduct and evaluate hiring of potential new hires and the separation process of former employees.
KENNETH D. FRAME

2. Kenneth D. Frame
2
ALSCO  6770 Moravia Park Dr., Rosedale, MD 21237
District Manager 09/2011 – 12/2012
 Facilitated and mentored a team of service sales representatives to achieve company growth and stability.
 Designed, implemented and created the service schedule, account receivable collections, product inventory management,
customer contract negotiations and agreements, new account setup and installation, warehouse personnel staffing and inventory,
and fleet maintenance.
 Mobilized and motivated service district that grossed $2.5 million in annual revenue.
 Facilitated hiring and training of new hires on job specifications and performance expectations.
 Realized lowest lost business in region for two quarters.
CINTAS CORP.  6300 Seaforth St., Baltimore, MD 21224
Service Training Coordinator 03/2007 – 9/2011
 Facilitated and supervised a team of sales service representatives to achieve company growth and stability.
 Facilitate training and installation of OSHA facility safety protocols and requirements.
 Reorganized and optimized management of fleet performance of company product delivery vehicles.
 Orchestrated an improved account installation route operation including monitoring and control system.
 Directed locker purchases and retrievals, and facilitated personal route computer (PRC) maintenance and usage for
company fleet.
 Analyzed, drafted, presented and implemented new policies and procedures concerning fleet, check-in operations
and auditing, and new installation operations to management staff and company.
SKILLS
 Coaching; employee development; forecasting; negotiating, communication; generating and sustaining revenue; establishing and
developing customer relationships; identifying and gathering appropriate resources; manage and project budgets; computer
network and software; effective and strategic research of information; develop strategies; think critically to solve problems;
handles details; coordinates and completes tasks by deadlines; manage projects effectively; deliver on commitments; plan and
arrange activities; multitasks; create and execute plans for large scale company initiatives.