Hanz Reyes Clariza Resume

1. Hanz
Clariza
Back office
Representative
Contact
Address
MARIKINA CITY, Metro
Manila, 1811
Phone
09294382544
E-mail
draven983@yahoo.com
Skills
High-quality customer
service
Customer service
experience
Good listening skills
Hardworking Customer Service Representative with 7 years of
experience working with TELUS. Trained in project and time
management with extensive knowledge of CRIS and proven
multitasking abilities. Committed to maintaining professional
relationships with clients to increase profitability and drive business
results.
Work History
2015-09 -
Current
Back Office Representative
TELUS, Quezon City, Manila
 Perform admin duties including printing and
sending emails.
 Assist and coordinate with the sales team.
 Assist the front office team.
 Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
 Entered customer interaction details in CRIS to
track requests, document problems and record
solutions offered.
 Evaluated account and service histories to
identify trends, using data to mitigate future
issues.
 Provided primary customer support to internal
and external customers in fast-paced
environment.
 Responded to customer requests for products,
services and company information.
 Compile and sort order, agent and account
information and establish entry priorities. Interact
as needed with agents for clarification on orders
or agent splits prior to order entry.
 On a timely basis, enter order, agent and
account data by inputting text based and
numerical information from source documents.
 Assist with maintaining efficient operations by
following policies and procedures and report
needed changes
 Generate basic, daily, weekly and monthly reporting

2. 2D and 3D renderings
Decision-making strength
Customer Relations
Product promotions
Excellent work ethic
Languages
English
2013-01 -
2015-08
AutoCAD Draftsman
REALTY INVESTMENT INCORPORATION, Marikina City
 Consulted with architects, customers and vendors
regarding project scope and milestone dates.
 Reviewed specifications to generate complex
details of individual system components.
 Calculated mathematical formulae to develop and
design detailed specifications for components and
machinery with computer assistance.
 Consulted with project managers, design
consultants and sub-contractors to produce and
alter drawings.
 Analyzed component and system details to resolve
design problems.
 Interpreted technical drawings, schematics and
computer-generated reports to make revisions to
CAD drawings.
 Modified designs to correct operating deficiencies
and reduce production problems.
 Calculated dimensions and allowances with
accurate precision for project specifications.
2007-01 -
2010-04
Medical Representative
PL ASIA PACIFIC (PHIL) INC. PHARMALINK , Makati City
 Analyzed market to identify new opportunities and
strengthen relationships with hospitals, medical
centers and primary provider physicians.
 Showcased product features to customers and
discussed technical details to overcome objections
and lock in sales.
 Conducted routine product demonstrations to verify
proper utilization and improve patient outcomes.
 Arranged appointments with doctors, pharmacists
and medical teams to raise awareness of latest
product launches.
 Serviced existing accounts on regular basis to
maximize revenue.
 Researched potential clients and markets to
prepare for appointments.
 Monitored weekly sales to write reports for senior
leadership and streamline operational processes.

3. 2005-07 -
2006-12
Advertising Coordinator
STA. LUCIA EAST COMMERCIAL CORPORATION, Cainta
Rizal
 Developed campaigns, led design and tracked
results.
 Collected performance data on each promotion to
better plan future events.
 Wrote engaging and creative press releases for
each promotion.
 Worked with marketing department to create
targeted advertising strategies for key customer
demographics.
 Developed contests and sweepstakes, including
rules, contracts and revenue-generating strategies.
 Collaborated with media representatives to optimize
coverage of special events.
Education
1998-06 -
2005-03
Bachelor of Science: Marketing
UNIVERSITY OF THE EAST - Claro M. Recto Manila
2019-12 -
2020-01
No Degree: Shielded Metal Ark Welding
Marikina Polytechnic College - Marikina City
2012-12 -
2013-06
No Degree: AutoCAD Draftsmen
MicroCad - Quezon City
Hobbies
My hobbies are playing guitar, singing, reading books,
carpentry and playing video games. I have been
playing the guitar since I was 7 years old, that is how I
spend my time when I am doing nothing at home and
that also includes my singing. Reading books like
fictional and adventure books is fun for me, reading
brings me to places that I have never been, people or
things that are impossible to imagine. Carpentry is
interesting it brings out my creative side, by doing this it
enhances my problem-solving skills. Playing video

4. games is how I spend my time with my family, and
friends.
.