1. NEELAM CHOUKSEY
E-mail: chouksey.neel@gmail.com
CAREER OBJECTIVE
To grow personally and professionally in a reputed organization by achieving greater business
responsibilities for the growth of the organization.
WORKING EXPERIENCE
3 Years and 3months experience in Teleperformance Indore as an AMCC (Assistant
manager customer care) Department: Operation’s Teleperformance (Indore ) from
Aug. 2008 to Nov. 2011.
Designation: AMCC
Job Profile:
1 Managing a team of 22 CSR’s
2 Achieving the daily targets and live call barging of agents for their personal feedback & to
deliver the Best customer satisfaction.
3 Coaching & monitoring new agents when they hit the production floor to achieve
maximum result.
4 Document the progress and offer the team my expertise in the field.
5 Directly responsible for the overall performance of the team which includes 20 agents.
6 Bifurcate the team agents into A, B and C category and work with them closely to convert
every C category into B and A subsequently.
7 Responsible to send daily performance report of the team to the manager.
8 Conduct Pre shift and Post shift briefings to review and gauge the team as well as
individual performance.
9 My work also involves daily performance reports to be sent at the end of the day for the
shift to the managers.
10 A quick learner with abilities to work in a team environment and work under strict
deadlines.

2. 11 Excellent communication, presentation & problem solving skills.
1 Year Experince in Manikuberam India Limited (Mutual Fund Investment Company)
as an Admin Manager from 1st Oct. 2012 to 30th Sept., 2013.
Designation: Admin Manager
Job Profile:
1 Generate all the team and fund reports
2 Data entry of all funds and investments
3 Printing all the policies and eternal cheque
4 Making renewal receipt
5 Making day to day reports of all the office activities
6 Handling all the legal document related with investments of the clients
7 Handling paty cash book
8 Handling misc. bill passing process.
6 Month Experince in PROFIT MANTRA RESEARCH AND ADVISORY (Stock
Advisory Firm ) as a Hr Recruiter .
5 month Experince as a HR executive in Moneyites Global Research from January16
to present.
Job Profile:
1. Identify the Competencies required,
2. Identify the source for hiring,
3. Interview the candidate,
4.Coordinate the interview with the respective department and
5. If selected, complete the documentation
6. Joining formalities. Making Offer letter,exeperince letter, increment letter.
7. Handling Employee Database (Both in Soft Form and Files Management)
8. Leaves and Attendance Management
9. Confirmations, Performance Appraisals, Performance Management
10. Exit-Interviews.
11. Full and Final Settlement.

3. EDUCATIONAL QUALIFICATION
Completed 12th from M.P. Board Bhopal.
Completed B.com from D.A.V.V. Indore. with 53%
Completed MBA In HR From Ignou University with 70%
Achievement’s
Awarded as Guiding light for the Month for the month of May 2011.
COMPUTER PROFICIENCY
Operating System: Windows
Applications: MS-Office (MS-Word, MS-Excel)
PERSONAL DETAILS
Date of Birth : 18th Aug 1987
Marital Status : Unmarried
Gender : Female
Father’s Name : Shri Manohar Chouksey
Permanent Address : 1576/21, Nanda Nagar
Indore ( M.P.)
Languages Known : English, Hindi
Salary Expected : Negotiable
Date:
Place: Indore