1. Skills Based Summit
Presented by General Mills
Mall of America 4th Floor Executive Suite
AGENDA
Friday, November 16, 2012
8:00 am Registration – outside of House of Comedy
Fourth floor, Mall of America
8:30
Welcome
Ellen Goldberg Luger, Vice President and Executive Director
General Mills Foundation
House of Comedy Presentation Room
9:00-9:55 Company Presentations
“Everything Speaks”
Customer Support Excellence Tools: Through the Lens of the Customer
Sue Piva & Diane Peterson, Cummins
Web Design/Development
Michael Owen Hill & Abe Bumpus, Thomson Reuters
Brand Management: Positioning to Stand Out
Peter Escher & Mark Skeba, General Mills
Pro Bono & Skills-Based Volunteering:
Leveraging the Private Sector to Build Organization Capacity
Laura Eilts, Deloitte
Concurrent Consultations:
Data Management: Databases,
Jared Brandt & Dave Baar, Thomson Reuters

2. Empowering the New Volunteer Workforce
Katie Bull & Mary Quirk, Minnesota Association for Volunteer Administration
Building Networking Groups & Decision Making for Collaboration
Ashley Bemmels & Polly Roach, Mentoring Partnership of Minnesota
Harnessing the Power of Youth Volunteers
Abby Gaul, HandsOn Twin Cities
Strategies for Engaging with Corporate Groups
Rachel Goplin, HandsOn Twin Cities
Exploring Skills Based Projects for Your Organization
Mary Smith, United Way
The New Standards: Get the Inside Scoop and One-on-One Help on Meeting New
Standards
Lynnea Atlas-Ingebretson, Charities Review Council
10:10-11:05 Company Presentations:
“Everything Speaks”
Customer Support Excellence Tools: Through the Lens of the Customer
Sue Piva & Diane Peterson, Cummins
Web Design/Development
Michael Owen Hill & Abe Bumpus, Thomson Reuters
Brand Management: Positioning to Stand Out
Peter Escher & Mark Skeba, General Mills
Pro Bono & Skills-Based Volunteering:
Leveraging the private sector to build organization capacity
Laura Eilts, Deloitte
Concurrent Consultations
Data Management: Databases,
Jared Brandt & Dave Baar, Thomson Reuters
Empowering the New Volunteer Workforce
Katie Bull & Mary Quirk, Minnesota Association for Volunteer Administration
Building Networking Groups & Decision Making for Collaboration
Ashley Bemmels & Polly Roach, Mentoring Partnership of Minnesota

3. Harnessing the Power of Youth Volunteers
Abby Gaul, HandsOn Twin Cities
Strategies for Engaging with Corporate Groups
Rachel Goplin, HandsOn Twin Cities
Exploring Skills Based Projects for Your Organization
Mary Smith, United Way
The New Standards: Get the Inside Scoop and One-on-One Help on Meeting New
Standards
Lynnea Atlas-Ingebretson, Charities Review Council
10:25-11:05 Empowering Nonprofits to Engage in Skills Based
Volunteering: The Readiness Roadmap
Yvonne Siu, Billion + Change & Katie Walsh, HandsOn Twin Cities
11:15-12:00 Lunch Break (participants - on your own)
12:10-1:15 Company Presentations:
Emotional Intelligence for Personal & Organizational Leadership
Sam Smith, UnitedHealth Group
Encouraging Innovation: Practical Ideas to Enhance Innovative Behavior
Erin Westerlund & Jonathan Bogott, Medtronic
Concurrent Consultations:
Web Marketing
Abe Bumpus, Thomson Reuters
Audio, Visual, Voice, and Web Conferencing
Shirley Walz & Joy Gonzalez, Thomson Reuters
Digital Outreach
Michael Owen Hill, Thomson Reuters
Customer Support Excellence Tools
Sue Piva and Diane Peterson, Cummins
Budgeting, Working Capital, and Financial Metrics
Jason Juetten, 3M

4. Mobile Strategy, Database Management, Technology Trends, & LinkedIn Tips
Karen Graham, MAP for Nonprofits
Get the Most Out of GiveMN.org
Maya Fehrs, GiveMN
Exploring Skills Based Projects for Your Organization
Mary Smith, United Way
The New Standards: Get the Inside Scoop and One-on-One Help on Meeting New
Standards
Lynnea Atlas-Ingebretson, Charities Review Council
1:30-2:25 Company Presentations:
Customer Support Excellence Tools: Customer Experience Process Mapping
Gretchen Templin & Donna Wong, Cummins
Workplace Efficiencies
Joy Gonzalez & Shirley Walz, Thomson Reuters
Encouraging Innovation: Practical Ideas to Enhance Innovative Behavior
Erin Westerlund & Jonathan Bogott, Medtronic
Understanding the Income Statement and Balance Sheet
Pam Lindorfer & Nataliya Ongstad, 3M
Concurrent Consultations:
Customer Support Excellence Tools
Sue Piva and Diane Peterson, Cummins
Web Marketing
Abe Bumpus, Thomson Reuters
Data Management: Databases,
Jared Brandt & Dave Baar, Thomson Reuters
Digital Outreach
Michael Owen Hill, Thomson Reuters
Budgeting, Working Capital, and Financial Metrics
Jason Juetten, 3M
Mobile Strategy, Database Management, Technology Trends, & LinkedIn Tips
Karen Graham, MAP for Nonprofits

5. Get the Most Out of GiveMN.org
Maya Fehrs, GiveMN
The New Standards: Get the Inside Scoop and One-on-One Help on Meeting New
Standards
Lynnea Atlas-Ingebretson, Charities Review Council
Diverse Thinking/Innovation in Nonprofits
Kristin Schurrer, HandsOn Twin Cities
2:40-3:35 Company Presentations:
Customer Support Excellence Tools: Customer Experience Process Mapping
Gretchen Templin & Yun Xu, Cummins
Workplace Efficiencies
Joy Gonzalez & Shirley Walz, Thomson Reuters
Budgeting and ROI
Susanne Lynch & Becky Williams, 3M
Concurrent Consultations:
Web Marketing
Abe Bumpus, Thomson Reuters
Digital Outreach
Michael Owen Hill, Thomson Reuters
General Finance: Budgeting and Cash Flow
Veronica Wittek & Lindsey Vrtis, 3M
Budgeting, Working Capital, and Financial Metrics
Jason Juetten, 3M
Building Networking Groups & Decision Making for Collaboration
Ashley Bemmels & Polly Roach, Mentoring Partnership of Minnesota
Mobile Strategy, Database Management, Technology Trends, & LinkedIn Tips
Karen Graham, MAP for Nonprofits
Get the Most Out of GiveMN.org
Maya Fehrs, GiveMN

6. 3:50-4:35 Final Company Presentations:
Understanding Cash Flow & Long Term Financial Metrics
Veronica Wittek & Nick Salmanowicz, 3M
Conversations with Umbrella Organizations:
HandsOn Twin Cities, Mentoring Partnership of Minnesota, Minnesota
Association for Volunteer Administration, MAP for Nonprofits
4:45 pm Wrap-Up
House of Comedy