1. Harneet Kaur - Curriculum Vitae
Email: harneetbagga10@gmail.com
Mobile No: +91 9971000353
Professional Synopsis
 A highly motivated and professional post-graduate with experience gained both through university studies and
practical working environments. Utilizes experience gained within studies of industries to provide excellent service to
clients by encompassing the wider marketing climate. Demonstrates excellent communication skills and have the ability
to interpret and present data in a clear and concise manner to maximize client understanding. Quickly builds rapport
with clients in order to clearly establish their needs. Take responsibility for continual self-development. To create a niche
for myself as an efficient professional in the highly competent market through honest and committed hard work, in
conjunction with my knowledge and skill blended with a positive attitude.
 Excellent written and verbal communicator with 11+ year successful track-record
 A creative professional with a strong commercial and bottom line focus
 Combines strong analytical thinking with a pragmatic, hands-on style to effectively manage a large team
 Strong people management skills to manage and motivate teams to achieve objectives
 Constant thirst for learning and proactive attitude towards work
 Confident approach towards problem solving and arriving at a solution
 Inbuilt leadership quality and team performer
 Hardworking and a self-starter
Career History
Worked with Hermolis & Co Ltd, London from Nov.2009 – Jan.2015, as Operations Manager
KEY RESPONSIBILITIES:
O Meeting with the new clients and setting up new accounts. Maintaining a professional attitude, building and
maintaining relationships with clients and buyers.
O Review financial statements, sales and activity reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and program improvement. Record, supervise
and control the systems for invoice processing, reports, returns and statements.
O Responsible to assist the Director, colleagues in the overall of planning, organizing, leading and controlling of all
the office management related matters.
O Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine
types of products and prices satisfying the clients’ needs as well as the organization’s objectives.
O Maintaining effective records to ensure dealings with all customers are properly recorded on the system. Sales
ledger work and perform duties including chasing invoices, payments and confirmations, allocating payments,
daily banking, etc. Record, check and process all claim settlement paperwork received from clients.
O Direct and coordinate activities of the department concerned with the production, pricing, sales, and/or
distribution of products. Manage team, preparing work schedules and assigning specific duties.
O Dealing with all the enquiries over telephone and emails from clients.
Worked with HOST INTERNATIONAL LTD. (London) from Sep.2006 – Aug.2008, as Accommodation Manager
KEY RESPONSIBILITIES:
O Planning the availability of accommodation for students or conference delegates (education)
O Establish standards of quality service and supervising and ensuring standards are maintained
O Negotiating contracts with private landlords, and preparing relevant documentation;
O Recruiting, training and supervising teams of host families.
O Resolve customer complaints and updating the customer’s records in daily MS-Excel data sheets.
O Public relations and participate in the development strategic planning, setting room rates
O Recruit and supervise staff, oversee and or train staff and set work schedules.

2. Worked with GORDIAN TELECONNECT PVT. LTD. (Gurgaon) from Sept.2005 – Apr.2006, as Training Manager
KEY RESPONSIBILITIES:
O Conduct New Hire and Refresher Training for the Call Center Process.
O Conduct interviews to screen right skill set for the process.
O Developing and implementing classroom agenda, timelines, new Training methodologies, principles for
improved training effectiveness and content flow as necessary to deliver effective training to
participants.
O Review existing training materials and make revisions, as necessary, as per Instructional design.
O Monitor progress of the batch and generate training reports
O Provide structured Feedback, counseling and guidance for New Hires and Existing.
Conduct Training Need Identification exercise for bottom performers and a follow up training plan on a
monthly basis.
O Monitor Calls and provide feedback to the agents on the floor.
Worked with AVONCORE PVT LTD. (Gurgaon) from Sept.2004 – Sept.2005, as Team Leader
KEY RESPONSIBILITIES:
O Responsible for the overall productivity, Quality and customer compliant handling of the team.
O Coach and motivate the team to achieve set targets, to explore new ways of working to maximize performance
through implementation of best practices and maintaining effective administration of the
team.
O Contact with customer/client to resolve issues, discuss performance and to implement new initiatives.
O Assist in coaching, training and motivating (developing) new and existing staff.
O Use tools to develop monitor and assess individual performance and provide timely feedback to
promote team effectiveness and ensure productive use of team member’s time.
O Lead team meetings and direct team activities to achieve the business objective.
O Identify suitable team members for rewards and recognition, for certification and participation in any
activity organized by the process or company.
O Responsible for the overall performance and performance evaluation (Appraisal) of the subordinate.
Educational Credentials
 MBA from London Graduate School of Management (London), in year 2008
 Graduate in B.Sc. (IT) from Guru Nanak Dev University, in year 2004
 Senior Secondary from CBSE in year 2001 with aggregate of 71%
 Higher Secondary from CBSE in year 1999 with aggregate of 73%
Languages well versed in: English, Hindi and Punjabi
Reference Available on request