The Dark Side Of Enterprise 2 0

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The potential of seamless contact with anyone anywhere at any time seems to promise improvements in productivity, most ROI calculations overlook the hidden costs to this ubiquitous access. A growing body of research is showing the already overly interrupt-driven, multi-tasking work environment can be detrimental to productivity and even the quality. Further, on-line access and collaboration is still less effective than in-person meetings. Finally, these technologies align better with some individuals’ personalities. This session will explain how to look into the psychology of the individual and the organization to anticipate where these misalignments lie and provide strategies for mitigating them.

Published in: Technology, Business

The Dark Side Of Enterprise 2 0

  1. 1. The Dark Side of Enterprise 2.0 Kathleen Culver, Greg Lowe
  2. 2. Kathleen Culver Business Analyst, Research Junkie and Skeptic Greg Lowe Social Media Strategist, Founding 2.0 Adoption Council member, Architect and STILL Corporate Troublemaker
  3. 3. The promises of Enterprise 2.0 •Increased productivity •Anywhere/anytime access •Better sense of “connection” •Unlock hidden expertise •Everyone has a voice •Consumer, not producer controlled •Community is smarter than individuals •Culture Change Image used under Creative Commons from: Cessna 206
  4. 4. Flexible Access Benefits •More choices •SME’s at the fingertips •Fast answers to questions •Better sense of connection Image used under Creative Commons from: André Felipe de Medeiros'
  5. 5. Impact More interruptions Risks Loss of productivity Lost sense of accomplishment Loss of deep analyses Loss of flow Image used under Creative Commons from: Ottoman42
  6. 6. Always On Benefits •Never disconnected •Work/life balance •Instant gratification •I’m not alone Image used under Creative Commons from: Fellowship of the Rich
  7. 7. Impact No downtime Risks Less “play” Risking tight connections Burnout Reduced performance
  8. 8. Always Virtual Benefits •Diverse inputs •Work/life balance •Lower Real Estate & travel expenses •Green Image used under Creative Commons from: fenstrebme
  9. 9. Impacts Risks Loss of Face time Misunderstandings Can’t emote very well ;*) Loss of information exchange Less camaraderie and rapport Image used under Creative Commons from: gari.baldi
  10. 10. New 2.0 Venues Benefits •Broader input/perspective (Crowd Sourcing) •Multi-lingual advantages •Building corporate knowledge •New corporate behaviors and culture Image used under Creative Commons from: ecstaticist
  11. 11. Impact Exposure bias Risks Quiet ones crowded out More noise False statistical confidence Old behaviors concealed in new clothes Image used under Creative Commons from: Stuck in Customs
  12. 12. Information candy store Benefits •Easy access to SME’s •Fast answers to questions •Better sense of connection Image used under Creative Commons from: jaeming
  13. 13. Impact Information overload Risks Loss of productivity More choices reduces confidence Analysis paralysis Decisions based on mis-information Image used under Creative Commons from: luxomedia
  14. 14. Always Retrievable Benefits •No information loss •Searchable •Content rated & tagged •Individuals are not information managers Image used under Creative Commons from: dolescum
  15. 15. Impact Big Brother Risks More posturing No fresh starts
  16. 16. Bottom Line….NO WORRIES •The Dark Side STILL can't be quantified •Enterprise 2.0 is STILL safe from business case risks •BUT … there may be costs to the individual
  17. 17. Mitigation •Avoid “Alert Fatigue” •Unplug yourself •Make your smile count (in person) •Remember the “Wall flowers” •Filter out the noise (“Eat Healthy, Exercise More”) Image used under Creative Commons from: juicyrai
  18. 18. Easier said than done Dopamine junkies Fears …. Disconnection Invisibility Seeming uncommitted Imperfect foresight Immunity to Change Image used under Creative Commons from: Scorpions and Centaurs
  19. 19. Unplug Remember Reach-out Focus Manage our attention as vigorously as our time or money or any resource dear to us
  20. 20. More information http://313kec.wordpress.com/ http://greg2dot0.wordpress.com Kathleen – kathleen.culver@alcatel-lucent.com Greg – greg.lowe@alcatel-lucent.com

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