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#heweb12
                                          #mpd7




The Care & Feeding
  of Your Vendor
Colleen Brennan-Barry,   ...
Congratulations!




If you’re in this presentation, you are likely
now connected to a vendor! How exciting!

            ...
But what
does it all
MEAN?


              Image via us.123rf.com
What We’re
    Talking About

Variety & types of vendors
How vendors & clients relate to
each other
Stages of the relation...
What is a Vendor?
0-Second Test:

        How do you
        define
        “vendor?”
             Image via istockphoto.com
The
Dictionary
  Says ...
          “A person or
          agency that
          sells”
          How descriptive!
Image v...
Hmm. How
      about...
Vendor: An individual or group
providing needed skills to help
complete a project for another
grou...
Kingdom:
    Vendorae


Genus + Species:
Superius Educationis


               Image via vintageprintable.swivelchairmedia...
Your Vendor
 in the Wild


          Image via www.auctionnewsnetwork.com/
Image via d1ij7zv8zivhs3.cloudfront.net
Distinguishing
  Characteristics
Nocturnal
Heavily caffeinated
Multi-locational
Extensive technology on person at all time...
0-Second Test:

        List the types
        of vendors.

               Image via istockphoto.com
Independent freelancer

Contract employee	
                 	    	   	

Part-time employee	 	     	   	

Full-service agen...
Image via feminema.files.wordpress.com
Vendorus Full-Timus




               Image via www.kilncreekanimalcare.com
You’re (like) a
vendor if you work
       in....
•   Communications
•   Creative services
•   Web services
•   IT services...
“But we don’t
sell anything!”
        Image via attic.areavoices.com
Image via conniemcleod.files.wordpress.com
Stages of a
Vendor-Client
Relationship
         Image via www.wildlifetheater.com
Determining that
           you need a vendor




Field
Research        Image via NASA Goddard Photo and Video
Who
needs a
vendor?!


Most of us,
at some point.
You know you need
 a vendor when...
You have a problem that can’t be solved by
internal resources or expertise.

You need ...
You know you need
  a vendor when...
You need someone to say what you’ve been saying all
along -- free from the politics a...
Searching




On the Hunt
Determine Direction
Know the project parameters & goals.
• Timelines
• Working structure
• Scope
• Goals
• Audience
• Avai...
Find True North
Be honest about your:
  Strengths
  Weaknesses
  Capabilities
  Talent gaps
  Personalities
Consider Your
          Pack Structure
Do You:
Use primarily internal
resources?
Use primarily external
resources?
When in...
What is your partnership going to look
 like: Door #1, Door #2, or Door #3?
                              Image via public...
Assess
Needed
Skills &
Attributes


Requirements are
   required.
How important is it?
0-Second Test:

        Where do
        you go to
        find vendors?
              Image via istockphoto.com
Beat the Bushes
•   Look for other projects you like
•   Google
•   Professional journals, publications, awards
•   Online...
Selection




The Vendor in Its Natural Habitat
Meet the Pride
Visit the Habitat
View the Tools

             Project management
             Production
             Communication
0-Second Test:

       What are your go-to
       tools for managing
       projects & assets with
       clients & vendor...
0-Second Test:
       Phone
       Email
       Lunch
       Dropbox / Google Apps
       Skype/ Facetime / G+ Hangout
   ...
Check Out the Pedigree




 Portfolio
Tag &
Serial
Number

Assess along your
requirement rubric
Call the Exes




                Image via publicdomainpictures.net
Choose!
Interspecies
Communication
            Image via publicdomainpictures.net
Create a
Care Plan
Set working
parameters
Develop a workplan,
including scope and
timeline
Establish expectations
Talk It Out
Status meetings
Document sharing
Timeline setting
Project tools




                        Image by A. Davey ...
Get
 Down
  (to the Nitty
     Gritty)


Pricing
Procurement &
Billing
Etiquette
Bonding         Together Forever
          (or at least a project lifespan)




                             Image via pub...
Role With It.
0-Second Test:
        What is the best way to get the
        most value from your vendor?
      a. Dunk them in your cof...
Once, Twice, Thrice
      Important

Define your primary
contact for each side
We need a hero.




             Image via publicdomainpictures.net
Symbiosis




            Natphotos/Digital Vision/Getty Images
One Project,
Multiple Vendors

      Who is dependent on whom?
Is everyone aware of what they need to do?

               ...
Care & Feeding
Ongoing maintenance of your vendor




                               Image via publicdomainpictures.net
Evolving
Expectations


 Checkpoints
 Scope Creep
Troubleshooting
Stopping good relationships from going bad




                                    Image via publicdomainp...
Troubleshooting
Trap & Release




       Ending the relationship
0-Second Test:
      What’s the best way to say ‘It’s over’?
      a. It’s not you, it’s me.
      b. It’s not me, it’s yo...
As you come across vendors in the wild,
remember that we are all part of a greater team!
No vendors were harmed during the making of this presentation.
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Tips and advice on how to prepare for, kick off, and maintain good client/vendor relationships in higher education that lead to successful projects.

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Care and feeding of your vendor final

  1. 1. #heweb12 #mpd7 The Care & Feeding of Your Vendor Colleen Brennan-Barry, Fran Zablocki, Monroe Community mStoner College @zablocki @ColB
  2. 2. Congratulations! If you’re in this presentation, you are likely now connected to a vendor! How exciting! Image via www.retrojulie.com
  3. 3. But what does it all MEAN? Image via us.123rf.com
  4. 4. What We’re Talking About Variety & types of vendors How vendors & clients relate to each other Stages of the relationship from start to finish
  5. 5. What is a Vendor?
  6. 6. 0-Second Test: How do you define “vendor?” Image via istockphoto.com
  7. 7. The Dictionary Says ... “A person or agency that sells” How descriptive! Image via www.peterbennett.net/
  8. 8. Hmm. How about... Vendor: An individual or group providing needed skills to help complete a project for another group who doesn’t possess that skill set.
  9. 9. Kingdom: Vendorae Genus + Species: Superius Educationis Image via vintageprintable.swivelchairmedia.com
  10. 10. Your Vendor in the Wild Image via www.auctionnewsnetwork.com/
  11. 11. Image via d1ij7zv8zivhs3.cloudfront.net
  12. 12. Distinguishing Characteristics Nocturnal Heavily caffeinated Multi-locational Extensive technology on person at all times Appreciative of cookies
  13. 13. 0-Second Test: List the types of vendors. Image via istockphoto.com
  14. 14. Independent freelancer Contract employee Part-time employee Full-service agency Niche agency Internal service department
  15. 15. Image via feminema.files.wordpress.com
  16. 16. Vendorus Full-Timus Image via www.kilncreekanimalcare.com
  17. 17. You’re (like) a vendor if you work in.... • Communications • Creative services • Web services • IT services • (Whatever) services
  18. 18. “But we don’t sell anything!” Image via attic.areavoices.com
  19. 19. Image via conniemcleod.files.wordpress.com
  20. 20. Stages of a Vendor-Client Relationship Image via www.wildlifetheater.com
  21. 21. Determining that you need a vendor Field Research Image via NASA Goddard Photo and Video
  22. 22. Who needs a vendor?! Most of us, at some point.
  23. 23. You know you need a vendor when... You have a problem that can’t be solved by internal resources or expertise. You need more of a particular resource to accomplish something -- more writing and photography, for example. You’re too close to the problem & need a fresh look from a new perspective.
  24. 24. You know you need a vendor when... You need someone to say what you’ve been saying all along -- free from the politics and internal pressures. You’re told you’re going to use one -- surprise! OR....You’re brought in to an relationship with a vendor
  25. 25. Searching On the Hunt
  26. 26. Determine Direction Know the project parameters & goals. • Timelines • Working structure • Scope • Goals • Audience • Available vs needed resources Image via yesteryearsnew.files.wordpress.com
  27. 27. Find True North Be honest about your: Strengths Weaknesses Capabilities Talent gaps Personalities
  28. 28. Consider Your Pack Structure Do You: Use primarily internal resources? Use primarily external resources? When internal and external super-powers combine!
  29. 29. What is your partnership going to look like: Door #1, Door #2, or Door #3? Image via publicdomainpictures.net
  30. 30. Assess Needed Skills & Attributes Requirements are required.
  31. 31. How important is it?
  32. 32. 0-Second Test: Where do you go to find vendors? Image via istockphoto.com
  33. 33. Beat the Bushes • Look for other projects you like • Google • Professional journals, publications, awards • Online message & discussion groups. • Ask. Just, ask.
  34. 34. Selection The Vendor in Its Natural Habitat
  35. 35. Meet the Pride
  36. 36. Visit the Habitat
  37. 37. View the Tools Project management Production Communication
  38. 38. 0-Second Test: What are your go-to tools for managing projects & assets with clients & vendors? Image via istockphoto.com
  39. 39. 0-Second Test: Phone Email Lunch Dropbox / Google Apps Skype/ Facetime / G+ Hangout Basecamp / Asana / ActivCollab / Mavenlink Image via istockphoto.com
  40. 40. Check Out the Pedigree Portfolio
  41. 41. Tag & Serial Number Assess along your requirement rubric
  42. 42. Call the Exes Image via publicdomainpictures.net
  43. 43. Choose!
  44. 44. Interspecies Communication Image via publicdomainpictures.net
  45. 45. Create a Care Plan Set working parameters Develop a workplan, including scope and timeline Establish expectations
  46. 46. Talk It Out Status meetings Document sharing Timeline setting Project tools Image by A. Davey via Flickr
  47. 47. Get Down (to the Nitty Gritty) Pricing Procurement & Billing Etiquette
  48. 48. Bonding Together Forever (or at least a project lifespan) Image via publicdomainpictures.net
  49. 49. Role With It.
  50. 50. 0-Second Test: What is the best way to get the most value from your vendor? a. Dunk them in your coffee. b. Allergy relief. c. Focus on what they’re rock stars at, and on the talents you do NOT have in-house. d. Dress them in silly hats.
  51. 51. Once, Twice, Thrice Important Define your primary contact for each side
  52. 52. We need a hero. Image via publicdomainpictures.net
  53. 53. Symbiosis Natphotos/Digital Vision/Getty Images
  54. 54. One Project, Multiple Vendors Who is dependent on whom? Is everyone aware of what they need to do? Image via publicdomainpictures.net
  55. 55. Care & Feeding Ongoing maintenance of your vendor Image via publicdomainpictures.net
  56. 56. Evolving Expectations Checkpoints Scope Creep
  57. 57. Troubleshooting Stopping good relationships from going bad Image via publicdomainpictures.net
  58. 58. Troubleshooting
  59. 59. Trap & Release Ending the relationship
  60. 60. 0-Second Test: What’s the best way to say ‘It’s over’? a. It’s not you, it’s me. b. It’s not me, it’s you. c. We’re sorry, the number you have dialed is no longer in service. d. Thank you. Please know we’ve really enjoyed X,Y and Z. We hope we can stay in touch for possible future projects.
  61. 61. As you come across vendors in the wild, remember that we are all part of a greater team!
  62. 62. No vendors were harmed during the making of this presentation.
  • MalloryLWood

    Oct. 31, 2012

Tips and advice on how to prepare for, kick off, and maintain good client/vendor relationships in higher education that lead to successful projects.

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