This presentation was given by Steve Dale at a recent APM Knowledge SIG event. Further details can be found here http://www.apm.org.uk/news/what-knowledge-management-different-levels-project-environment
Tacit knowledge, informal chat, knowing where things are or who is doing what are now the key drivers for the ‘ knowledge economy ” . Businesses are generally ok at getting formal explicit knowledge out to people using intranets, eLearning and bulletins, although this is often rather dry and unappealing.
Routine tasks are increasingly being outsourced. Simple repetitive tasks are done my machines and robots, freeing humans to create value, improve processes and innovate. Labour is replaceable. Talent is not (ref Harold Jarche).
More doesn ’ t mean better
Technology is the vehicle for making collaboration happen. It should be easy and transparent for employees to use and integrated into their work processes.
It ’ s overwhelming. With so much information, tools & people out there, how do we start?
Seeking is finding things out and keeping up to date. Building a network of colleagues is helpful in this regard. It not only allows us to “ pull ” information, but also have it “ pushed ” to us by trusted sources. Sensing is how we personalise information and use it. Sensing includes reflection and putting into practice what we have learned. Often it requires experimentation, as we learn best by doing. Sharing includes exchanging resources, ideas, and experiences with our networks as well as collaborating with our colleagues (Source: Harold Jarche)
Tacit knowledge, informal chat, knowing where things are or who is doing what. Businesses are ok at getting formal explicit knowledge out to people using intranets, eLearning and bulletins. although this is often rather dry and unappealing.
We should perhaps differentiate “ Communities of Practice ” from “ Social Networks ” . The former operate from a sense of shared values and objectives. The latter is a far more personalised agenda.
A small selection of the many information aggregation services, including: Bottlenose Twylah News.me Newsle Mashable Netvibes Hootesuite Google Reader/RSS
Digital curation is important because people want to know what ’ s important and they want to discover interesting and relevant content. A great curator: Optimises titles so it is relevant for that audience Edits the content to add further relevance of the message Formats the material so it is easy for the audience to read and apply to their situation Adds good images and other visual material that complements and reinforces the content Excerpts selected text so the reader can quickly and easily grasp the most important elements Adds his or her own voice in an intro to the piece, adding context and relevance for the reader Tags all content with relevant words and phrases so it is easily found by that audience Supplies links to expand the scope of the piece and give access to added resources about the subject Personalizes each piece for the relevant audience when posting to social sites, when appropriate Ensures all curated content is correct and from a reliable source Always gives attribution and links to sources Filters content vigorously and does not publish anything and everything Has a network of experts and curators in their sphere that they can tap into for personal insights Suggests stories and items to other curators Searches for additional material that can add depth and value or context to an item Constantly scouts for interesting new sources Sets up searches, filters and feeds to get a constant flow of relevant information Makes the focus of the curated content perfectly clear and easy to see right upfront Recommends other newsmasters and curators with great content Crowd sources tips and suggestions from readers and always acknowledges their contributions
Hierarchies mean that knowledge has to flow uphill and cascade to lower levels. Networks mean direct knowledge transfer regardless of status or rank.
Personal knowledge management
Personal Knowledge Management Steve Dale @stephendale @collabor8now Unless otherwise noted, this work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.1
“We always know more than we can say, and we always say more than we can write” Dave Snowden 2
Exercise• Personal Knowledge Management Questionnaire• What is your PKM Profile? PKM Questionnaire 3
What is “PKM”?It’s about taking responsibility for personal & professional development in order to remain ‘relevant’ in a sometimes chaotic and fast-changing environment. 4
The industrial agerequired predictable and repeatable processes
Personal Knowledge Management Unless otherwise noted, this work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.18 cc licensed flickr photo by Will Lion: http://flickr.com/photos/will-lion/2595497078/
Quality, Relevance and Reputation Knowledge Worker Cynefin ModelAdapted from Seek-Sense-Share model by Harold Jarche
Where Work (and learning) happens Informal Social Networks Diverse ideas & knowledge Communities of Practice Solve problems Project Teams Test new ideas Complex Knowledge Structured Goal-oriented Opportunity-drivenSource: Harold Jarche www.jarche.com
Communities of Interest/Practice •“Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” Source: Etienne Wenger
New learning and sharing models are emerging – Digital Curationhttp://dilbert.com/strips/comic/2011-10-30/
Digital Curation“Digital Curators” use their insight into a particular audience to determine what might interest them
What needs to change.....Social learning and personal development requires a shift from hierarchies to networks, andempowerment of the workforce to choose the tools they need to do the job.
Finally, how will you improve your “PKM”? •Join a CoP? •Contribute/share content? •Grow your network? •Build/enhance reputation? •Use social media? You? •Use SM tools to aggregate + filter? •Question/challenge/test assumptions? •Add value to content you share? •Subscribe to people/channels you trust? •Become a digital curator? Adapted from Seek-Sense-Share model by Harold Jarche
“It’s not the strongest of the species that survives, nor the most intelligent, but the one most adaptable to change.” DarwinEmail: firstname.lastname@example.orgTwitter: @stephendale, @collabor8nowProfile: http://about.me/stephendale Unless otherwise noted, this work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.