1. PATRICIA JONES BETHEA
25 W A S HINGTON COURT # 9-8
S TA M F ORD, CT 06902
(203) 918-9992
pj ones boy dbet hea@y ahoo. c om
OBJECTIVE:
To obtain a receptionist/administrative position that will utilize my experience in office administration and
my customer service skills to become an effective part of a professional organization.
COMPUTER SKILLS:
 Multiple line phone system, Canon and Ricoh copiers, Xerox fax and printer equipment
 Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
 Oracle R12 Time Sheet and Expense functions
 OPUS32 Records Management system
WORK EXPERIENCE:
Information Desk/Receptionist 9/2012 – 12/2012
University of Connecticut, Stamford, CT 1/2014 – 6 /2014
 Greeted and provided directions to all visitors
 Provided excellent customer service to students and staff
 Created and posted information and directional signs for guests
 Assisted events manager with facilitation of special events
 Maintained telephone directories of academic staff
 Answered phone inquires and directed calls as needed
Receptionist 4/2006 – 11/2011
Watson Wyatt Worldwide /Towers Watson, Stamford, CT
 Managed heavy telephone call volume while greeting & directing visitors
 Updated phone directory in the Intellidesk phone system
 Maintain daily log of visitors, associates and clients
 Managed conference rooms scheduling and ordering of food for all internal meetings
 Assisted in archiving of client records using the OPUS32 records software
 Provided assistance with car service arrangements for consultants and guest
 Assisted with various miscellaneous projects as requested by administrative team
Associate Production Planner 2/1999 – 9/2005
ACMI, Stamford, CT
 Tracked the production of endoscopes and maintained weekly reports
 Expedited customer repairs to meet company deadlines
 Reconciled department purchasing activity weekly
Administrative Assistant 7/1993 – 1/1999
Nine West, Stamford CT
 Performed numerical data entry, including typing, filing and answering calls
 Completed special projects as requested
EDUCATION:
Certificate, Calhoun Technical School, Business Administration, Orangeburg, SC, 1974
Diploma, Orangeburg Wilkinson High School, Orangeburg, SC, 1972
REFERENCES
Excellent references are available upon request.