Kaizen Principle

1. Kaizen Concept &
Principle
Win Win situation for
Employee Satisfaction & Organizational goall
N.R.GIRI
DEPUTY DIRECTOR
NATIONAL POSTAL ACADEMY GHAZIABAD 201002

2. KAIZEN
 Kai zen :- is a Japanese word
 Meaning:- kai – Change Zen – good
 Good change
 Translated as Continous improvement

3. Kaizen :- Philisophy
 Building a cultural change
 Employee participation
 Planning targeted area incorporating teams of workers
 Continuous and long term plan of effective events

4. TWI – job methods
 TWI:- Training within Industry
 Instead of empowering big changes
 Or innovative overhauls
 Begin with minor improvements
 Ideally which can be adopted on the very same day

5. 11 Principles of kaizen
 Improve every issue continuously
 Repeal old and traditional concepts
 Acknowledge no excuses and make things happen
 Deny the status quo, implement new method and hope that it will work
 If something comes out to be wrong , rectify it
 Involve everyone to play part in problem solving

6. 11 Principles of kaizen contd..
 Acquire information and accept opinions from multiple people
 Before taking decisions, use 5 why method by asking “Why” five times to get
to the root cause
 Think economical save money through little improvements and spend the use
of money on further improvements
 Always remember improvement has no limits
 Never stop trying to improve

7. Kaizen concept – PDCA - SDCA
 PDCA :- Plan – do – Check- Act
 All improvement should be routed through PDCA and when it effective route
it through SDCA
 SDCA :- Stadardize – Do – Check – Act
 SDCA locks the improvement and move forward

8. Kaizen PDCA Approach
 Plan:- Develop hypothesis and Plan for number of improvement measures
 Do:- Implementation of the hypothesis
 Check:- Check for validation or new findings are discovered and not validated
 Act:- If the hypothesis is validated it is to be standardized through SDCA Cycle
 If the hypothesis is not validated the root cause analysis is done and new
measures are identified for improvement (Through SDCA)

9. Kaizen – Concpet of Internal customer
 A customer can be internal or external
 Internal customers are stake holders within in the company
 All Professionals working the company will treat the fellow person in that
company as an internal customer
 This will lead to realization in commitment for the internal processes as well
 Ultimately this concept will yield a high quality product to the external
customer (Gemba kaizen – Gemba in Japanese word means- adding customer
oriented value that needs to be incorporated in products/services)

10. Steps for kaizen event
 Set goals and link it with the organizational context/goal
 Study the current state and establish a plan for improvement
 Apply improvements
 Study and fix what doesn’t work
 Report result and determine any follow up items

11. Kaizen - Cycle
 Engage employees, gather help in issues and problems by involving them
 Create acceptability for change
 Muri – Overburden the equipment/ employees by directing to work at a
difficult pace with high force and labour and extended time span
 Kaizen activities can remove Muri
 Employee involvement

12. Kaizen - process
 Identify and Know your customer
 Processes and material flow without wastage
 Resolve problems at the floor
 Enhance and empower people
 Be open and transparent

13. Kaizen - Application
 Involve employees for Kaizen
 Find and list problems
 Think and find solutions
 Implement the solution
 Check the implementation
 Standardize the implementation
 Repeat