3. Deming’s philosophy
Continually provide better products and service
& gradually improve the process.
Put quality first, not short-term process.
14 points management philosophy
Deming cycle-plan, do, study, and act
INTRODUCTION (contd.)
4.
5. Create a vision and demonstrate commitment
Adopt new philosophy
Build quality into product and process
Consider total cost not jus initial price
Improve constantly and forever
6. Training on the job
Institute leadership
Drive out fear
Optimize the efforts of teams
Eliminate exhortations
7. Eliminate numerical targets
Remove barriers to worker satisfaction
Encourage self improvement
Take no action
9. Developing a plan for exactly what organization
going to, want to, need to or would like to
achieve.
Should keep it SMART
S - Specific
M-Measurable
A-Achievable
R-Relevant
T-Time-bound
10. Planning requires
Defining a problem or opportunity
Analysing the situation
Thinking creatively
Developing an implementation plan
11.
12. Executing the plan, taking small steps in
controlled circumstances
It is all about doing
Research on the basis of previous stage
Communicate with the related people
Deliver a well expected result
Recruiting man power for the planned work
13.
14. Study(check) just as it implies.
Where one perform analysis of the data he has
collected during the previous stage.
Checking requires
Analysing data and pinpoint problems
Observing the effects of the change and test
Collecting some more information
Inspecting the work which has been on process
15.
16. Act standardizes the change.
If the result is not satisfactory then, repeat the
cycle
Acting requires
Looking for proper resources
Starting to implement the process
Development of technology
Securing the improvement
17.
18. The points mentioned above in Deming
management process may seem to be minor but
they are not.
Every single organization must go through each
and every aspect of the cycle.
Since there is no specific time suggested for any
particular cycle, it could take place in an hour, a
day, a week, a month, a year.
19. This process results in continual improvements.
When one is satisfied that his/her organization
has accomplished all it can from this
cycle, starting again with the process results only
in improvement.
Improvement equals better but not perfect.