Detail-oriented, dependable problem solver; willingly accepts challenging tasks; exceptional rapport with customers and executives.

1. GAYLE NELSON, Ed.S. (404) 663-4925
965 Westwell Run nelsongayleatl@gmail.com
Johns Creek, GA 30022 LinkedIn:
https://www.linkedin.com/pub/gayl
e-nelson/42/478/7aa
SUMMARY
Detail-oriented, dependable problem solver; willingly accepts challenging tasks;
exceptional rapport with customers and executives.
● Certified Cognitive Coach
● Created product implementation guide
● Created district assessments
● Mastered best educational practices
● Created reports for account managers
● Presented curriculum at a vendor fair
● Edited company documents
● Provided staff and parent training
● Designed district instructional units
● Initiated and supervised e-learning
TECHNICAL SUMMARY
Hardware Microsoft Office Suite: Word, Publisher, Excel; Prezi,
Blackboard Learning; MacBook: Numbers, Pages, Keynote
Languages &
Software
Database
Management
Salesforce, Live Chat, Google Drive Documents and Sheets
PROFESSIONAL EXPERIENCE
AMPLIFY, New York, NY 2012-2015
Educational software
Educational Support Specialist, 2012-2015
Resolved customer issues related to our products. Answered customer questions
received via phone, email, and live chat. Offered sound pedagogical support and
encouragement.
● Successfully led school and district administrators, teachers, and sales
representatives through steps to resolve technical and pedagogical issues
● Gained the trust of customers whose time was limited by following up with
information via email within minutes of the phone call or live chat, when necessary
● Monitored and replied to customer emails beyond normal working hours.
● Visited schools using our product to gather data related to fidelity and to facilitate
staff conversations about implementing the product to raise student achievement.
● Presented curriculum at a Vendor Fair at the request of our VP of Sales, with the
advantage of knowing what would mean the most to teachers and administrators.

2. Gayle Nelson, Ed.S. Page Two
Fulton County Schools, Atlanta, GA
Metropoiltan Public Schools
Curriculum Support Teacher, 2001-20011
Professional Learning Community facilitator, teacher trainer, and a liaison between the
teachers and the principal; a resource for other Curriculum Support Teachers;
moderator for parent/teacher conferences, as needed.
● Trained teachers on e-learning
● Trained teachers on standards-based learning
● Pulled and analyzed student data for teachers, grade levels, and administrators
● Modeled effective instruction and classroom management, as needed
● Managed a $25,000 budget available to teachers for learning enrichment
● Student Support Team Chair
● Provided targeted intervention and enrichment for small groups of students
● Created standards-based district instructional units for ELA and Math
● Created standards-based district assessments for ELA and Math
● District Professional Learning Blackboard course instructor
● Attended national curriculum conferences
EDUCATION / TRAINING
Educational Specialist, Educational Administration and Supervision
Lincoln Memorial University, Harrogate, TN
Master of Education, Early Childhood Education
Georgia State University, Atlanta, GA
Bachelor of Science, Early Childhood Education
Georgia Southern University, Statesboro, GA
Georgia School Leadership Certification
Georgia K-8 Teacher Certification, all subjects
Certified Cognitive Coach
PROFESSIONAL AFFILIATIONS & RECOGNITION
Association for School Curriculum Development
Professional Association of Georgia Educators
Selected as a Teacher Support Specialist, Fulton County Schools
Local School Teacher of the Year
Finalist, District Teacher of the Year