1. VISHAL JAINVISHAL JAIN
E--mail: vishi_jain04@yahoo.comvishi_jain04@yahoo.com House No. 45 Gali no. 7 Kernal Vihar
Old Faridabad (HR)
Ph : +91 9818994366
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CARRIER SYNOPSIS:CARRIER SYNOPSIS:
An MBA in Marketing from Symbioses Pune, MSc IT & PGDCA form Bhopal and Graduate from Jiwaji University Gwalior. Have
10 years of rich experience in Telecom,D2h sector with organization like Bharti Airtel Ltd, Videocon D2H Ltd, Reliance
Communications Ltd. & Gwalior tele Mobile Communication. having wide experience of Customer satisfactions
Department(CSD) ,Installation & Fault Repair(I&FR), Service Marketing Group (SMG), Billing & provisioning ,MIS, Trend
Analysis , Backend & field operation in customer services.
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PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTSPROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Videocon D2H Ltd Aug
20142014
Area Service Head(Asst.Manager) –Customer Services .Area Service Head(Asst.Manager) –Customer Services .
I am responsible for installation and fault repair of DTH services at customer premises with customer satisfaction and within
committed time frame-SLA for the Noida( UP west circle)
• Responsible for end to end customer service operation head of Noida & Baraut(merrut).
• Handling the direct service center for fault and installation of DTH products.
• Managing a team of 60 members including engineers, AI’s, Coordinator & Store In charge.
• Responsible for Monitoring installer’s productivity and TAT for installations and field repairs: Installs per day,
Average time to install, repeat FR’s, Meet Service Levels agreements and ensure 100% satisfactory installs.
• Responsible for Service Optimization & improvements to deliver excellent service at optimal cost.
• Handling the fault and installation single and multi dual units(MDUs) .
• Handling & Managing recharge & revenue from different kinds of revenue services like VPC(AMC),Long term
recharges ,Loyal customer recharges.
• Drive loyalty amongst existing base & Identification of new & potential customers also managing the cash
collection of service recharges,
• Handling the service of Product like HD, HD DVR,SD,DVD,DDB and all kind of Videocon and Philips LCD and LED.
• Preparing All MIS & statistical data and publishing the MIS.
• Daily Field Audit and market visit & Analysis of Complaints, Trend Analysis, Root Cause Analysis & Initiate
Projects on Complaint reduction & Repeat reduction.

2. • Handling the sales and services distributors (SSD and SF) in different geographic areas.
• Responsible to monitor & amplify improvement of skills of field teams responsible for field deliverables.
• To recruit skilled & quality manpower who can represent good brand image to subscribers.
• Coordinating & follow-up with the technical, customer care, corporate, enterprise, billing etc. teams for the speedy
service delivery of the new & existing customer. Managing & developing relationships with our service channel
partners/vendors.
• Successfully completed the digitalization project in Jan 2016 .
Telesonic Network Ltd(Bharti Airtel Ltd) Dec
20132013
Sr.Team Leader( Sr. Executive )–Provisioning & installation (Broadband and TelephoneSr.Team Leader( Sr. Executive )–Provisioning & installation (Broadband and Telephone
Services) .Services) .
I am responsible for installation and commissioning, fault repair of broadband services at customer premises for different
segment (Enterprise, Corporate, SME, Residential etc.) with customer satisfaction and within committed time frame-SLA for
the North Delhi .
• Responsible for proper operation in terms of configuration, changes, implementation, rollout & preparation for all
operated services & tools.
• Responsible for Service Optimization & improvements to deliver excellent service at optimal cost.
• Primary responsible for the efficient performance of all the key performance indicators (KPI) under-head Analyze
operational performance of different cities against the key performance indicators & critical parameters.
Formulation & preparation of management information system (MIS) report for the management.
• Coordinating & follow-up with the technical, customer care, corporate, enterprise-service, billing etc. teams for the
speedy service delivery of the new & existing customer. Managing & developing relationships with our service
channel partners/vendors.
• Responsible for the effective driving of various processes being execution under Head & Measure performance
against process/project requirements.
• Responsible to identify, recommend & implement operational efficiencies to drive continuous improvement in the
execution of processes
• Responsible to monitor & amplify improvement of skills of field teams responsible for field deliverables
Key AccomplishmentsKey Accomplishments

3. • Maintaining 100% Work order conversion & 100% Complaints Request SLA as per TRAI guidelines throughout the year
BHARTI AIRTEL LTD Since - May
2010
Sr. Executive DTH-Provisioning (Voucher Management System), Service Experience Group,Sr. Executive DTH-Provisioning (Voucher Management System), Service Experience Group,
Corporate Office Gurgaon.Corporate Office Gurgaon.
• Configuration & Creation of Vouchers Card Group(e-recharge & Paper Vouchers).
• Creation Of denominations, series & different Offers ( LG. Bib Bazar,Sony ,Samsung,HD,SD, festivals..etc) wise
Paper Recharge & Activation Vouchers e-recharge voucher for (13 cricle) pan India.
• Activation of Purging, damaging & blocking of AV & RCV Recharge & Activation vouchers.
• Creation Of Process for Voucher management. & coordinating with Revenue Assurance Team for timely UAT of
Recharged & Activation Vouchers.
• Coordination with IT (Erecssion, IBM, awaya Global) for system related Issues (creation, configuration, blocking),
Implementation & Automation of required changes in VMS
• Reconciliation of Activation of Vouchers Activation VS Request & request VS Activations.
• Daily Monitoring & Circulate MIS on Activation, Blocked, Used, Damage Vouchers.
• Sturdy working with Revenue Assurance Team for effective controls on VMS, ensuring entirety of revenue & control
of Revenue Leakage.
• Handling SR desk looking after Billing Voucher related queries and escalations from field.
• Co-coordinating with Marketing ,Finance & SCM Team for billing and Printing of Vouchers.
• Creation of e-recharge voucher for pan India Distributors.
• Co-coordinating with finance & Distributors for providing FOC (free of cost) Vouchers for missing & stolen vouchers.
CFA (call free allowance)
• Providing monthly DTH CFA for 14k employee of Different Groups of Bharti of PAN India.
• Covering And providing the approval of EMP plan for all bharti employee.
• Handling CFA related Query Exit, Transfer shifting of Employee.
• Co-coordination with Pan India Different Business unit HR & group company HR & finance team daily and monthly posting
the CFA.
Key AccomplishmentsKey Accomplishments
• Automated of voucher report.
• Achieved & Maintained 0% error & revenue Leakage of vouchers usage & configurations.
• Reconciliation of vouchers with 100% accuracy level.
Trainings Undergone:Trainings Undergone: ( Effective Verbal Communication and Presentation Skills.
RELIANCE COMMUNICATION LTD.
Dec 2008 – April 2010Dec 2008 – April 2010

4. Executive,.Executive,. (FA fix access)
• Managing Fault and installation SLA.
• Handling & monitoring the installation & fault repair (LL,PRI,Voicce & DSL)activity.
• Coordination with other departments for complete arrangement of installation & fault.
• Handling The Vendor Team .& back office operation.
• Preparing All MIS & statistical data .
• Field Audit of Fault and installation SLA.
• Active member of DP planning & installation rollout project.
• Handling the high value customer.
• Have Experience in operational functions.
Key AccomplishmentsKey Accomplishments
• Record of consistently delivering outstanding results.
•
Trainings Undergone:Trainings Undergone: ( Effective Communication Skill, Advanced Excel/Access Learning Training.
Bharti Airtel Services Ltd Dec 2004 – June 20072004 – June 2007
Sr lead Working as a for I&FR function central team North circle (Broadband and TelephoneSr lead Working as a for I&FR function central team North circle (Broadband and Telephone
Services) .Services) .
• Handling of escalations, monitoring the day-to-day activity. Further I am responsible for installation and commissioning,
fault repair of broadband services at customer premises for different segment (Enterprise, Corporate, SME, Residential
etc.) with customer satisfaction and within committed time frame-SLA and maintaining a healthy NFP (Non Financial
parameters) for the North Circle (Haryana, Punjab, UP).
• Primary responsible for the efficient performance of all the key performance indicators (KPI) under-head Analyze operational
performance of different cities against the key performance indicators & critical parameters. Formulation & preparation of
management information system (MIS) report for the management.
• Coordinating & follow-up with the technical, customer care, corporate, enterprise-service, billing etc. teams for the speedy
service delivery of the new & existing customer.Managing & developing relationships with our service channel
partners/vendors
• Responsible for the effective driving of various processes being execution under Head & Measure performance against
process/project requirements.
• Working as an active member for the Yellow Belt Projects (Quality) on “To reduce the Time gap between IR forwarding date &
Sulim done time
Key AccomplishmentsKey Accomplishments
• 99% achievement of Key performance indicator & 7 time 1
st
rank in monthly ranking system.
• Maintaining 100% Complaints Request SLA as per TRAI guidelines throughout the year
Gwalior Telemoblile communication
MAR 2003– MAR 2004
Serior Officer CSDSerior Officer CSD
• Preparing All MIS & statistical data
• Handling out back office operation & FTR.

5. • Preparing overall presentation of the operation dept.
• Database management using Advance Excel - Macros, Advance Filter, Functions & Formulas, Pivot table, Goal Seek,
Importing & exporting data, validations.
• Managing SLA Target daily basis.
• Coordinate with Operations Department for Delay cases resolution.
• Coordination with other departments for complete arrangement of operations data.
• Handling The Vendor Team .
WORKING PLATEFORM
WFDMS(work force management system)CMS(Customet Management System), Clarify,SBI Messaging (SMS
Based PRO) , ECRM.
STRENGTH
( Good applied computer knowledge in MS Office & Windows. ( Ability to handle large volumes of data with
accuracy.
( Ability to cope up with high pressure & Leadership Qualities. ( A strong attitude towards problem solving &
Support. ( Punctuality, Self-motivation, Confidence, Teamwork & Hard work.
EDUCATIONAL CREDENTIALSEDUCATIONAL CREDENTIALS
MBA in Marketing 2012 ( SYMBIOSIS UNIVERSITY PUNE.
MSC IT. 2002 ( BHOPAL UNIVERSITY
PGDCA. 2000 ( BHOPAL UNIVERSITY
BSC(MATH). 1999 ( JIWAJI UNIVERSITY GWALIOR
Passport Number:Appiled forPassport Number:Appiled for ..
DOB:-04—01-1980DOB:-04—01-1980
Hobbies:Hobbies: Watching Movie., listening Music
References:References: Available on Request.
Date:-
(Vishal jain)

6. • Preparing overall presentation of the operation dept.
• Database management using Advance Excel - Macros, Advance Filter, Functions & Formulas, Pivot table, Goal Seek,
Importing & exporting data, validations.
• Managing SLA Target daily basis.
• Coordinate with Operations Department for Delay cases resolution.
• Coordination with other departments for complete arrangement of operations data.
• Handling The Vendor Team .
WORKING PLATEFORM
WFDMS(work force management system)CMS(Customet Management System), Clarify,SBI Messaging (SMS
Based PRO) , ECRM.
STRENGTH
( Good applied computer knowledge in MS Office & Windows. ( Ability to handle large volumes of data with
accuracy.
( Ability to cope up with high pressure & Leadership Qualities. ( A strong attitude towards problem solving &
Support. ( Punctuality, Self-motivation, Confidence, Teamwork & Hard work.
EDUCATIONAL CREDENTIALSEDUCATIONAL CREDENTIALS
MBA in Marketing 2012 ( SYMBIOSIS UNIVERSITY PUNE.
MSC IT. 2002 ( BHOPAL UNIVERSITY
PGDCA. 2000 ( BHOPAL UNIVERSITY
BSC(MATH). 1999 ( JIWAJI UNIVERSITY GWALIOR
Passport Number:Appiled forPassport Number:Appiled for ..
DOB:-04—01-1980DOB:-04—01-1980
Hobbies:Hobbies: Watching Movie., listening Music
References:References: Available on Request.
Date:-
(Vishal jain)