1. Bhawani Kapoor
B- 1 Mahendra Park
Uttam Nagar, New Delhi - 59
E-mail: bhawani_kapoor1990@gmail.com
Contact No: +91- 9015678404 / +91- 8586986265
Snr. TELECOM ANALYST
■ Qualifications Profile
• Handle and resolve critical analytical problems using research abilities.
• Strong analytical skills, combined with effective communication, organizational skills and planning ability.
• Independent and self-directed – Can work with minimum supervision.
Objective – Improve company performance through enhanced analytic s standards; deploying strong, long-term integration strategies.
■ Professional Experience
 Presently Working with New Call telecom. Sep-15-Till Date.
 Designation: Snr. Telecom Analyst
New Call is a fast-growing, global internet company, New Call is the second largest VoIP platform in Middle East and the third largest premium ad
platform after Google and Facebook in South Asia.
 Omniglobe Information Technologies (India) Pvt. Ltd., Gurgaon, Haryana Jan, 14 – Sep-15.
 Designation: Telecom Analyst
Omniglobe Information Technologies (India) Pvt. Ltd., Gurgaon (sister concern of Agilis International, Inc.) provides numerous software solutions
and value added services to enterprise customers worldwide.
Omniglobe International is one of the leading providers of Revenue Assurance, Fraud Management, and Network Traffic Optimization and Data
Warehousing solutions for the telecommunication industry. The solutions deployed by Agilis International cover wirelesses GSM/CDMA and
broadband based networks for voice, Data and Video services.
Job Responsibilities: -
• Analyzing the Cases/ Request raised by the Customers/ Business Entities for New Connection with Telstra.
• Analyzing and Verifying the details given by the Customers/ Business Entities through tools like: - Siebel, DRIFT and Realestate.com.au.
• Working on WFS/FPDS (Fraud Management Software) and Siebel tools to prevent Fraud against Telstra.
• Providing 24 * 7 * 365 Support on FPDS.
• Prioritize and investigate CDR (call duration records) alarms provided by fraud management software.
• Deactivate accounts/services in billing system and provisioning databases if deemed fraudulent, reactivate accounts if necessary.
• Document all action taken in appropriate databases.
• Contact customers regarding suspicious activity on their accounts through SMS and Letter.
• Receive and respond to customer inquiries as to status of their account and advises on solutions to remedy any security breaches (i.e.
PBX equipment, credit card/identity theft, line tampering)
• Work closely with other depts. within Telstra (Credit/Collections/Billing/Customer Service etc) to investigate and resolve fraudulent and
other high usage issues.
• Analyze various reports and utilize other network/software tools to further locate fraudulent activity on the network.
• Track abuse issues and take applicable action to eliminate/block abuse.
• Analyzing and working on the Cases which come under NRTRDE, PABX Hack, Excessive Usage, High Credit Risk and Customer calling
to Blacklisted Countries.
• Interacting via Email with Telstra–s Hardware Stop Delivery Department like: - Bright star and Australia Air Express.
■ Educational Qualification
• B.A. from Delhi University in 2012.
• Intermediate from CBSE Board in 2009.
• High School from CBSE Board in 2007.
■Technical Skills
• Microsoft Office Applications
• Worked on Siebel, Drift 2000, CARA & WFS (FPDS – Agilis version).

2. ■Personal Details
Date of Birth : 04/06/1990
Nationality : Indian
Languages Known : English and Hindi
■Additional Details
Current Company : New Call Telecom Pvt Ltd.
Current CTC : 3.50 (INR)P.A
Joining Time : ASAP (as per the requirement)
Reason for change : Growth
I Bhawani Kapoor, hereby declares that the above information furnished by me; is true and accurate to my knowledge.
Date:
Place: (Bhawani Kapoor)