1. Cirriculum Vitae
Sridhar B
D. no #1592
21st cross, B block
Sahakarnagara
Bangalore- 560092
sridharmallib@gmail.com
9916983659
- Passport: F66658848
PAN : BRPPS4543H
 Career summary and Objective:
Over 4 years of an extensive experience in IT operations & network monitoring for PAN India
Pilot project as ‘Senior Engineer Customer operation–I, contributed to firm growth and handled
day to day operation with minimal escalations.
Now wish to use my technical skills in the best possible way for achieving the company’s
goals by seeking a challenging position with an opportunity for professional challenges.
 EDUCATIONAL QUALIFICATION:
 B.Sc (Microbiology) from Bangalore University 2004 pass out.
 Certifications
 Technical skills
 Hardware:Trainedon A+ fromJetking
 Networking:TrainedonN+andCCNA trained
 Server:MCSA2012 certified
 Linux:Basiccommands(TrainedonRedHatModule 1, version -7)
 Managementcourse: CertifiedinITIL V3.
 CCNAcertified

2.  HANDS ON EXPEREINCE ON TOOLS
 Ticketingtool:HPSMand Remedy.
 Monitoringtool:HPOV and NNM, Portingtool.
 Networking tool: Secure CRT and Link monitoring tool
 Tools: Putty, Oracle SQL and Citrix Metaframe
 PROFESSIONAL EXPERIENCE
TRAI approved portability and it was executed in the year of 2011. I Joined the MNP (Mobile
Number Portability) project on the same year and provided the services to Zone-1 telecom
operators.
COMPANY PROFILE:-
Syniverse is product based Telecom Company, provides Telecom services to operators.
Service : Telecom and Service.
Designation : Sr. Engineer I customer Operation (IT operation)
Duration : 15th April 2011 to Oct-2014. (43 months)
 NATURE OF JOB: End user/Power user/Assistant Consultant
 Working for MNP Project (Mobile Number Portability) for PAN INDIA Telecom
Service Providers.
 Answering requests (by email, phone, web interface, etc.) from Telecom Service
Providers (Airtel, Vodafone, Idea, BSNL, MTNL, Sify, Idea etc.) regarding trouble
reports or service requests.
 Analyze customer’s problems and issues, including inoperability or inaccessibility of a
system, module or function. Take appropriate action to resolve the problem in a timely
manner to meet or exceed customer expectations.
 Network Monitoring (Application, Database, Network, Performance, Switches, Firewall,
VPN, Routers etc.) in collaboration with “Tata Consultancy Services” as a Client.
 Working with “Tata Consultancy Services” for HPOV & NNM network monitoring
tools related issues.
 Monitoring Application servers, Database servers by using HP OVO & NNM monitoring
applications.
 Effectively working with NOC support groups as needed for ticket resolution.
 Maintain ongoing communication with internal departments (i.e. sales, marketing,
product support, development) to ensure customer satisfaction.
 Monitoring Link status and to make sure all network links are up and running(Primary
and Secondary link)
 Working on BGP routers and closely monitor the logs and advertise path of routers.
 Visiting Database center when required and make sure the process will be up and running
during any activity.

3. Company profile
Currently working in DCH (Data Clearing House) for Roaming project as ‘Sr. Engineer I customer
Operation’
Company name : Syniverse technology
Designation : Sr. Engineer I customer Operation (IT operation)
Duration : Oct 2014 to till date.
Nature of job: End user/Operation/backend
 In charge of Data ClearingforTelecom Productdevelopmentandmanagement.
 Primary job is to make sure tariff between Roaming partner operators is aligned, adequate or not.
 If there is discrepancy in tariff our customer’s Roaming partner reject the billing files. Analyzing
root cause for risk,checkingforprevioushistoryof same kindof riskoccurred.Contacting
authorizedteamtorun appropriate scriptsandremove errorsandwritingscriptsinSQL.
 InteractwithRoamingpartnerDCH for updates.
 Interactwithour customerto acceptthe filesorrejectfilesandescalation.
 Monitor,collectinformation, analyses,discusshighvalue riskstohigherTiersandactpro-active
on highriskissues andIncidentmanagement
 Customerorientedwithregularupdateson highriskissues.
 Interactwithdevelopment teamprovide suggestionstomeetcustomerexpectations, follow-ups
on immediate solutionsandpermanentfixes.
 Achievements
 Received “Way to go” award from Management.
 Successfully trained 2 employees and are working with minimal errors
 PERSONNEL DETAILS
Date of birth : 24-04-1985
Father’sName : Baburao
Sex : Male
Marital Status : Single.
Languages known: English,Hindi,Kannada
I hereby declare that the information furnished above is true to the best of my knowledge and
belief.
Date: Thank You,
Place: Bangalore Sridhar B