Kelvin Smith has over 13 years of experience in IT support and 1 year as a business analyst. He has a strong background in customer service and troubleshooting highly technical issues with patience. His resume lists skills in systems like PeopleSoft, EMR, Remedy, and ImageNow as well as experience in roles supporting healthcare IT, property management, and education.

1. Kelvin l. Smith 3906 Palm St. Houston,TX 77004 713 517 7056
KLS1959@Yahoo.com https://www.linkedin.com/pub/kelvin_smith/5b/152/654
Summary
13 + years experience in IT support combined with one year of experience as a Business Analyst.
Supervisory and customer service specialist with Help Desk, trouble tickets and project report
management. Troubleshoots highly technical issues with ease and patience. Looking to bring a
passion for creative solutions to a vibrant technical support team.
Skills
Field technician - Installation tech - Customer service expert
PeopleSoft - EMR - Remedy - ImageNow
Knowledgeable of PCs and Mac systems - Skilled at multitasking
Experience
First Century Properties Houston,TX
Project Coordinator 09/15 to 01/16
Inspected completion of repairs in a timely manner on investment properties.
Provided solutions to repair and/or replacement issues, seek to minimize cost of materials.
Communicated daily with contractors on the status of job progress.
Prepared and negotiated contracts on behalf of the company.
Demonstrated professionalism and courtesy with customers at all times.
JSA Health Houston, TX
Information Technology Support Specialist 04/15 to 08/15
Assisted in physician connectivity issue using TeleMedicine,video conference equipment and
installation, computer maintenance, and EMR reporting.
Resolved impromptu connectivity issues with clients as needed. Completed and solved
trouble tickets immediately.
Maintained help desk functions to complete tasks related to all information technology devices.
Followed up with clients to ensure optimal customer satisfaction.
Aramark Houston,TX
Concessions Supervisor 02/15 to 09/15
Prepared for opening and closing the concession stand according to expectations of the
management team.
Oversaw the setting up and breaking down of eleven work stations.
Supervised the cashiers on duty and ensured that they were properly trained for cash handling
and preparing deposits.
Resolved all customer issues in a clear,courteous, and straightforward manner.
Houston Community College Houston, TX
Contract / Business Analyst 07/13 to 09/14
Processed PeopleSoft finance security request forms to add/update and delete access.
Customized the provisioning of thirty to forty ImageNow devices per department which

2. Kelvin l. Smith Page 2
included installing, configuring and troubleshooting scanner software / hardware issues.
Monitored ticketing systems to manage and process actions taken at Helpdesk.
Followed up with clients to ensure optimal customer satisfaction.
Education
Prairie View A&M Prairie View, TX
Bachelor of Science - Industrial Technology - Electronics
Houston Community College Houston, TX
Associate of Science - Audio & Recording Technology