1. CIRRICULUM VITAE
Rakesh Kumar Address – Rakesh Kumar
Mobile Number - 9964070856 Biju p Building #57/4
Email Id - rakesh_lamk@rediffmail.com Konnappa Agrahara
rakeshlamk@gmail.com Govinda sheety playa main road
Electronic city, Bangalore - 560100
Career Objective
Seeking a position to utilize my skills and abilities in the field of Information Technology Enabled
Services, Banking and Financial Industry that offers professional growth while being resourceful,
innovative and flexible.
Having 7+ years of work experience in the field of Information Technology Enabled Services
Industry. Working as Senior Analyst in Accenture Solutions Private Limited from 19-Feb-2014 to
till date.
Worked as Process Executive in Aegis Ltd from 26-Aug-2011 to 22-Nov-2013 for the client AT&T.
It is one of the leading telephone and Toll Free service providers in America and Canada.
Worked as Process Executive in Infosys BPO Ltd from 15- Jan -2007 to 14-Aug-2009 for the client
CISCO. It is the leading supplier of networking equipment and network management for the Internet.
Products include routers, hubs, Ethernet. Cisco Systems, Inc. designs, manufactures and sells Internet
protocol (IP)-based networking and other products related to the communications and information
technology industry, and provides services associated with these products and their use.
Present serving as “Subject Matter Expert and AML QC Analyst” for Accenture Solutions
Private Limited.
Job Profile and Job responsibility: A transaction processing role. Verifying the transactions with
regards to the regulatory requirements and policy requirements. Perform Research, verification and
analysis of the data and arrive at a conclusive action & perform reviews through agreed process
stages, with reference to clients’ policies and procedures, to drive effective and agreed early
resolution.
Adhere to Quality & Controls & maintain high standards on quality due to regulatory requirements.
Performing the quality checks for the triggered reviews performed by Phase 1 and Phase 2 analysts.
Providing the feedback regarding quality in real time period and documenting the feedback. Having
one and one session with the analyst for QC feedback. Arranging calibration session with analysts to
discuss on major QC errors and to provide any process updates. Preparing the weekly report on the
Volume of the SAR filed with respective to fraud types. Helping the QC members for RCA preparing
RCA reports.
Performing QC check on SAR filing by Phase 2 analyst and providing the QC feedback for the SAR
filing and narrative. Submitting the SAR filing to the next level for approval.
Working for various queues which involve customer's accounts, merchant’s accounts, Non-profit
organization, Political Organizations, KYC where I review the credibility of the customers through
various process and regulatory checks.
Analyzing the customer's and merchants business ethics with Client’s policies through a mechanism
(Search Engine) for identifying potential money laundering or suspicious activity through the
Professional Work Experience
Roles

2. monitoring of unusual account activity. It will monitor all transactions through a control and generate
an alert on a customer if various criteria and rules within the business are breached. Investigate
suspicious transactions and file Suspicious Activity Reports as required.
Attend training sessions as required to update current regulation changes and online processor’s
policies to develop and modify procedures for carrying out the requirements of the applicable laws &
regulations.
Conducted the on-going review of KYC information (i.e. source of funds, enhance due diligence) and
related account documentation for existing Public Figures and other high risk clients to ensure the
periodic review of taken place by sending requests for updating to the Ops Managers.
Assisted with the preparation for all internal and external audits, attended AML conferences/seminars
to comply with Accenture well-versed AML training program. Gained a thorough knowledge and
understanding of various country-specifics with regard to money laundering concerns, corruption,
local banking practices, sensitive industries, strategic national assets, etc.
Regularly work with the business lines to improve policies & procedures and implementation of these
to ensure future compliance with issues; key contributor to the drafting of several procedures and
practices that are included in current AML procedures.
Ensuring all new AML temporary hires receive appropriate training on a timely basis. Serve as
subject matter expert on AML related questions and provide guidance for any query related to the
process.
Worked for the Client AT&T – Customer Order Booking Team and UMIU Team
Our team submitted the orders for the connection and disconnection of AT&T Telephone numbers
and Toll Free Numbers for the AT&T customers. We used various applications to view and update
(Adding the connection, disconnection and change of the Telephone numbers and Toll free numbers)
the status of the Telephone numbers and Toll free numbers.
UMIU – Investigated the reasons for the unbilled usage of Telephone numbers, and submitted the
orders to bill the usage to the correct billing customers. Also, emailed to the Account Team for the
correct billing information of the customers account.
Worked for the Client CISCO - Service Contract Management
Our team managed the service related Queries and service transaction of the CISCO Customer’s
through E-mail. We used Oracle 9i and 11i applications and CISCO support library to process the
Cisco customer’s request. The transactions performed by our team were:-
• Adding Products/Service
• Termination of Product/Service
• Serial Numbers Swap
• Service level Change
• Assisted the juniors about the process related queries.
• Consolidation of productivity data and time.
• Sending Email requesting Information to the Account Team.
• Sending the Excel sheet such as Router Scrub Status, Referrals and Cognos completed.
Comprehensive problem solving abilities, Excellent verbal and written communication skills, ability
to deal people diplomatically, willingness to learn, team facilitator and hard worker.
Responsibilities
Personal Skills

3. Education
• Bachelor of computer application (BCA) from Karnataka University Dharwad with First
Class.
• Pre University Course from Department of Pre-university Education Karnataka.
• Secondary School Education from Central Board of Secondary Education.
Operating System: Windows 98, Vista, 7
• Participated in athletics during school and college days.
• One of the team members of college cricket team.
• Event organizer in school and college annual functions and other technical events.
Name : Rakesh Kumar
Father Name : Jamwant Singh
Date of Birth : 7th
Aug 1983
I hereby declare that the above information is true to the best of my Knowledge & belief.
Date: Yours Truly
Place: Bangalore (RAKESH KUMAR)
Technical Skills
Extra Curricular Activities
Personal Information
Declaration