THOMAS ROKA-AARDAL, Senior Architect, Conduct, at the European IRM Summit 2014, about the Nettbuss case study.

1. IRM Summit
Eventslides
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2. Agenda
About NettBuss
High-level challenges
Specific challenges
The solution
Specifics
Delivery
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3. About NettBuss
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4. About NettBuss
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5. About NettBuss
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6. High-level challenges
Public transport operates on tenders
The tender process leads to acquisitions and on-/offboarding
New and existing
processes must
coexist or merge
This repeats itself
over time
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7. High-level challenges cont’d
Only 20% of employees are office-workers
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8. High-level challenges cont’d
Lack of integration and masterdata focus leads to data duplication
with most known side effects
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9. Specific challenges
Only 20% of employees are office-workers
- Until recently communication with the majority was via phone and
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mail (snail-)
- Most employees have little or no IT experience
- Fast-changing staffing situation causes further communication
issues
This needed to be addressed with a digital communications solution,
which in turn required a solution for digital identities and lifecycle.
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10. The solution
A key part of the solution was to introduce a new Intranet, which has
the following benefits:
- A central source of information to all- or company-specific
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employees
- Centralized access to process support tools
- Browser-based
To enable this, it was necessary to implement a lifecycle for digital
identities, with these additional benefits:
- Single Sign-on
- Password reset
- Time-restricted ad-hoc access support
- Tighter process integration
- Standardizing on some masterdata structures and sources
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11. The solution
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- Full identity stack
- AD/Exchange account
integration
- DJ: Not everyone needs
AD accounts
- Enonic intranet with
Tomcat AM agent
- No custom connectors
- Configuration mgmt

12. Solution delivery
Solution was delivered on estimate time & cost
Approximately 7 weeks duration
3 resources from Conduct
Project manager from IT due to aspects of
- Information security
- Masterdata
- Process- and therefore system integration
The solution is implemented under the HR department, which maps
well with the organization processes and responsibilities.
Pending next step: transition to Conduct cloud operations
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