Access Management
Hire 2 Retire

Ferrologic - BPM Project at Telenor Sverige AB
Agenda
• Ferrologic
– Business & IT – Transformation and Realization

• Case Telenor Access Management - Hire 2 Retire:
–
...
Ferrologic
Goal: Prioritized supplier to customers – Best partner company – Best employer

PURE-PLAYER WITHIN CONSULTANCY
...
Ferrologic
Business & IT – transformation and realization
CONCEPT & FOCUS AREAS

CUSTOMERS

PARTNERS
-

SoftwareAG, Oracle...
Case Telenor: Background, Situation and Goal
• Background:
–
–
–
–

Access management process handling staff´s access to c...
Case Telenor: Access Management Process – Hire 2
Retire
Mobile phone

Lap top

Mobile
subscription

Return of
computer

Ci...
Case Telenor: Realization - Architecture

30-50 st portal based GUI-pages

Task Management
- Users/rolles/groups in AD
- I...
Case Telenor: Main Process Creates Dynamic (1-n)
Parallell Sub-Processes

SubProcesses

Faster
Finish
New Twin Sim Card: Order Subscription Process

Employee
Order Twin
Sim Card
New Twin Sim Card: Employee Initiate Process from
Portal

Order Entry
Start
Process
New Twin Sim Card: Automatic Confirmation to
Employee

Employee
Receives Mail
Confirmation
New Twin Sim Card: Manager Approves & Submits

Manager Task
List Approval
Form
New Twin Sim Card: Automatic Update Back Office
Systems
Back
Office
Update
New Twin Sim Card : Task Sent to External Service Desk
– Execution and Reporting
External
Service Desk
Executes
Order
New Twin Sim Card : Confirmation E-mail to Employee
– Order executed

Order
Confirmation
to Employee
New Twin Sim Card : Notification to Switchboard

Notification
to Switch
board
New Twin Sim Card : Update Back Office System

Update Back
Office System
Case Telenor: Structured Access Management Benefits
Decrease lead time
To apply…
To approve…
To execute…
To give feedback…...
Ferrologic Access Management: Competency, Assets
and Estimates
• Ferrologic Competency and Assets:
–
–
–
–
–
–

Workshop-,...
Questions & Contact!

Carl Tivelius
Carl.Tivelius@ferrologic.se
Marketing & Sales
+46 70 227 06 90

Maria Hansson
Maria.Ha...
Thanks!
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Ferrologic - Hire & Retire - ProcessForum Nordic, Nov.14 2013

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Ferrologic - Hire & Retire - ProcessForum Nordic, Nov.14 2013

  1. 1. Access Management Hire 2 Retire Ferrologic - BPM Project at Telenor Sverige AB
  2. 2. Agenda • Ferrologic – Business & IT – Transformation and Realization • Case Telenor Access Management - Hire 2 Retire: – – – – – Background, Situation and Goal Access Management Realization: Architecture – Business Processes New Twin Sim Card: Process Flow and GUI Structured Access Management - Benefits • Access Management: Competency, Assets and Estimates • Questions and Contact
  3. 3. Ferrologic Goal: Prioritized supplier to customers – Best partner company – Best employer PURE-PLAYER WITHIN CONSULTANCY • Business and IT • Transformation and realization • Knowledge and expertice BUSINESS AREAS • Enterprise Design • Business Integration • Business Intelligence FACTS 2012-13 (april/may) • 7.8M Euro - Turnover • 51 – Number of employees • 2001 – Year of foundation NORDICS & BENELUX
  4. 4. Ferrologic Business & IT – transformation and realization CONCEPT & FOCUS AREAS CUSTOMERS PARTNERS - SoftwareAG, Oracle, SAS Institute,, Microsoft, Microstrategy
  5. 5. Case Telenor: Background, Situation and Goal • Background: – – – – Access management process handling staff´s access to company resources High employee turnover, many offices, employees and consultants External suppliers: service desk & system administration SOX compliance: security, traceability & reporting • Situation: – Legacy system with 5300 users, appr 2000 errands per month – End of maintenance, lack of documentation and difficult to change – Administrative critical system • Goal new solution: – Flexible, tailor-made and reuse legacy logic – Use BPM-platform from SoftwareAG / webMethods – Define Best Practice for BPM solution pattern
  6. 6. Case Telenor: Access Management Process – Hire 2 Retire Mobile phone Lap top Mobile subscription Return of computer Citrix / VPN Disable System 3 Pass System 1 New role Place of work System 2 Removal test subscription New pass Computer System 3 System 4 Apply new Change Prolong Remove System 5 Testsubscription Approve Tier 1 Tier 2 Tier 3 Prolonged employment System 6 Account removed System 7 Change of unit Perform manually automatically Disable account Task Management Feedback user Statistics SLAmonitoring Reports
  7. 7. Case Telenor: Realization - Architecture 30-50 st portal based GUI-pages Task Management - Users/rolles/groups in AD - Inbox for each role och group 12 dynamic processes Rules for approval & fulfillment - 1, 2, 3 tiers - Dispatch functions Information models - Messages - Domain data Data structures and logging Integration with: - Supporting system - Automated identity handling (FIM) Base for reporting
  8. 8. Case Telenor: Main Process Creates Dynamic (1-n) Parallell Sub-Processes SubProcesses Faster Finish
  9. 9. New Twin Sim Card: Order Subscription Process Employee Order Twin Sim Card
  10. 10. New Twin Sim Card: Employee Initiate Process from Portal Order Entry Start Process
  11. 11. New Twin Sim Card: Automatic Confirmation to Employee Employee Receives Mail Confirmation
  12. 12. New Twin Sim Card: Manager Approves & Submits Manager Task List Approval Form
  13. 13. New Twin Sim Card: Automatic Update Back Office Systems Back Office Update
  14. 14. New Twin Sim Card : Task Sent to External Service Desk – Execution and Reporting External Service Desk Executes Order
  15. 15. New Twin Sim Card : Confirmation E-mail to Employee – Order executed Order Confirmation to Employee
  16. 16. New Twin Sim Card : Notification to Switchboard Notification to Switch board
  17. 17. New Twin Sim Card : Update Back Office System Update Back Office System
  18. 18. Case Telenor: Structured Access Management Benefits Decrease lead time To apply… To approve… To execute… To give feedback… To change… To remove… To re-activate… Structure and quality No forms disappearing Unified handling First in first out Compliance requirements approval and execution Monitoring Measurable processes and activities SLA monitoring of supplier Stored history Pre-defined reports
  19. 19. Ferrologic Access Management: Competency, Assets and Estimates • Ferrologic Competency and Assets: – – – – – – Workshop-, requirement- and project mgmt GUI and portal solutions Process models Information models BPM, service development and integration Data structures and reports • Estimates - Similar Project: – – – – – 1 month pre-study incl modelling 1 month technical establishment Development: 3-4 weeks per process 3-5 consultants Appr. 1500 – 4000 h (5-15 processer)
  20. 20. Questions & Contact! Carl Tivelius Carl.Tivelius@ferrologic.se Marketing & Sales +46 70 227 06 90 Maria Hansson Maria.Hansson@ferrologic.se Senior Consultant +46 70 661 37 37 www.ferrologic.se Stockholm Göteborg, Helsingborg, Bryssel Mattias Wuori Mattias.Wuori@ferrologic.se Consultancy Manager +46 70 555 00 37
  21. 21. Thanks!

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