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Identity Live Sydney: Identity Management - A Strategic Opportunity

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Presentation by Gerd Schenkel of BGA Digital at Identity Live Sydney 2018.

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Identity Live Sydney: Identity Management - A Strategic Opportunity

  1. 1. Identity Management A Strategic Opportunity Gerd Schenkel Aug 2018
  2. 2. Founder, 2007-2011 Digital Executive Director, 2011-2016 CEO, 2016-2017 Degrees in Business/ Robotics Consulting and Banking Digital Business Executive Consulting and Development Aug 2018 (c) Gerd Schenkel 2018 2 Gerd Schenkel
  3. 3. Electricity Internet à Digitisation Electric motor 1821 Computer 1951 Telephone 1876 Telegraph 1816 Lightbulb 1879 Transistor 1947 Radio 1919 ~1800 1969 Google 1998 Face- book 2004 Snap 2010 ? Singularity 2045 iPhone 2007 ? 2120 Apr 2018 (c) Gerd Schenkel 2018 3 2018 ? Q-PC 2025 We’re still at the beginning of a fundamental revolution 49 years
  4. 4. Two currencies define the modern age Apr 2018 (c) Gerd Schenkel 2018 4 1. Meaning 2. Trust • Meaning comes from context • Identities connect people, things, activities, … • Trust comes from control • Identities – and associated data – will be controlled by their owners
  5. 5. Three con-current imperatives Fix today’s issues Enable digital-first experiences Embrace the future 1 2 3 Apr 2018 (c) Gerd Schenkel 2018 5 & &
  6. 6. Fix today’s issues 1 33%+ IT projects don’t deliver 25+ Ý Passwords 48% With only incremental CX improvements Apr 2018 (c) Gerd Schenkel 2018 6 • 33% missed deadline(s) • 46% over budget • “few” delivered expected benefit Source: McKinsey. Review of 6,000 IT projects
  7. 7. Review and fix • User value proposition • User journeys • Identity platform à Low user satisfaction à Low adoption of self service à Low workforce productivity à Security exposure à Investment fatigue for infrastructure Fix today’s issues 1 Apr 2018 (c) Gerd Schenkel 2018 7 Low registration and authentication success rates Password fatigue / sharing Broken promises33%+ IT projects don’t deliver 17+Ý private 8.5+ Ý work passwords 48% Companies say they only made incremental CX improvements
  8. 8. Enable digital first customer journeys 2 86% Ý Expect multi channel SSO 73% Ý Being disrupted $2b p.a. Savings in customer service & self service Apr 2018 (c) Gerd Schenkel 2018 8
  9. 9. Enable digital first, multi-channel customer journeys 2 86% Ý Customers expect multi channel SSO 73% Ý Companies say they’re being disrupted $2b p.a. Savings in customer service & self service Apr 2018 (c) Gerd Schenkel 2018 9 à Ability to defend revenue and drive growth à Better user adoption of self service à Increased loyalty à Higher willingness to share data à Less friction for low risk use cases à Ability to match acquisition journey More effective customer journeys Higher user satisfaction Ability to offer “stepped” user journeys
  10. 10. Be future proof: Consumer Control and Trust 3 89% Ý Customers avoid companies w/out privacy protection 45% Ý Customers expect control over their data GDPR Apr 2018 (c) Gerd Schenkel 2018 10
  11. 11. Be future proof: Connected society 3 Open Banking (PSD2) à Open Business Ý 11m Users of MyGov 50b Ý Connected devices by 2020 Apr 2018 (c) Gerd Schenkel 2018 11
  12. 12. Embrace the future Consumer Control & Connected Society 3 89% Ý Customers avoid companies w/out privacy protection 45% Ý Customers expect control over their data May ‘18 GDPR in effect Open Banking (PSD2) à Business Ý 11m Users of MyGov 50b Ý Connected devices by 2020 Apr 2018 (c) Gerd Schenkel 2018 12 à Take leadership position in consumer championship à Shape the open, connected business & society à Get technology ready – but don’t get carried away Consumers expect control Rising regulatory requirements Emerging standards (local and global) New technologies on the horizon • IoT + 5G • Biometrics • Blockchain
  13. 13. Apr 2018 (c) Gerd Schenkel 2018 13 Real world examples
  14. 14. Apr 2018 (c) Gerd Schenkel 2018 14 Real world examples
  15. 15. Apr 2018 (c) Gerd Schenkel 2018 15 Real world examples
  16. 16. Apr 2018 (c) Gerd Schenkel 2018 16 Learn from the past: Design for new technology Steam to electricity Heat/ noise Friction losses Space Centralised control
  17. 17. Apr 2018 (c) Gerd Schenkel 2018 17 Keep in touch www.bgadigital.com @gerdschenkel @bgadigital gerd@bgadigital.com

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