A brief introduction on live projects - what they are, what they imply, what's their goal - and their ability to develop the skills the tourism and the service industry will need their managers to have in the future

1. Live projects
Federica Montaguti
Developing skills for the future
Palma de Mallorca, 1st June, 2016

2. MANAGERIAL SKILLS:THE FUTURE

3. MANAGERIAL SKILLS:THE FUTURE2015
• 1. Complex problem
solving
• 2. Coordinating with others
• 3. People management
• 4. Critical thinking
• 5. Negotiation
• 6. Quality control
• 7. Service orientation
• 8. Judgement and decision
making
• 9. Active listening
• 10. Creativity
2020
• 1. Complex problem
solving
• 2. Critical thinking
• 3. Creativity
• 4. People management
• 5. Coordinating with others
• 6. Emotional intelligence
• 7. Judgement and decision
making
• 8. Service orientation
• 9. Negotiation
• 10. Cognitive flexibility
Sources: WEF – Future of Jobs, cfr CISET for ManagerItalia, 2015
!CAN’T WAIT
FOR THESE
SKILLS TO BE
DEVELOPED
ON THE JOB

4. Real
Live
Experiential
• Real commissioner
• Results expected
• Unsolved issues
• Happening “now”
• Experiential learning cycle
• Teacher as tutor
LIVE PROJECTS
Heriot et al, 2008; Stravenga de Jong, et al., 2006; Chang, 2013i, Thomas&Busby, 2003; ecc.
UNCERTAINTY
TIME
Transferrable skills development
“Deeper” knowledge of tools, concepts, approaches

5. THETWO CASESTourismMaster’sprogramme-
Liveprojects
• 11 years
• Transversal module
• 5-6 months
• The whole class working
for 1 commissioner, divide
into max 5 people groups
• Assessment: reports, FB
diary, tutorial continuous
ass., discussion with
commissioner
StudentsGroupConsultancy
Unit
•8 years
•Specific unit transversal
to 3 different degrees
(tourism management,
food marketing, events
management)
•13 weeks
•Assessment: reports,
group diary, discussion
with the commissioner

6. WHAT DOES IT MEAN?
The experiential learning cycle
DO
WHAT
HAVE YOU
DONE?
SO?
AND NOW?
EXPERIENCE
DEBRIEFING
THEORY/CONCEPTUALISATION
APPLYING
TRADITTIONALTEACHING
 INFORMATION ≠ KNOWLEDGE
 LEARNING IS A 2 WAYS ROAD
 NOBODY REALLY LEARNS
FROM 0

7. LIVE PROJECTSWITHIN EXPERIENTIAL LEARNING
LIVE PROJECTS – STUDENTS’ CONSULTANCY
RESOLUTION OF PROFESSIONAL PROBLEMS
• USED IN NURNSING AND MEDICAL STUDIES
FIELD WORK/INTERNSHIP
PROJECT WORK
COMMUNITY SERVICE (US)
SIMULATION/ROLE PLAY
ACTION RESEARCH
STUDENT TEACHING
COOPERATIVE LEARNING
CASE STUDY
UNCERTAINITYSUDENTSRESPONSIBILITY
+
-LECTURER’SCONTROL
 SIMULATION BASED
 ACTIVE BASED
 PROBLEM BASED
 SERVICE BASED
 PLACE BASED

8. • When given as an option, it can attract the weaker students
(applied=easier (????))
• It empahsises where the student is weak or has not really
understood a concept
HOW DOES IT FIT?
• Often requires a negotiation with standards and control bodies
(usually based on reproductive learning), and with the students
themselves
Student-centric
• I requires different kinds of materials
• The other disciplines iand lectures involved need to be willing to
adapt or shift the focus of their course
• The course content is for the majority non replicable
Flexible
• Although seeking it, students are not really ready to face this kind
of expericence; it requires to take the responsbility, be active, and
it is uncertainChallenging
Reveiling

9. WHAT DO I DO?
C – Selects and adapts the
activity, engages the business
T – engages the students
L – focuses
C– coordinator
T - Tutor
L – Student
EXPERIENCE
REFLECT
THINK
CHANGEAPPLY
INTEGRATE
FOCUS
LEARNING GOAL
Adapted fromHDRO
C – Adapts the expericence
T – facilitates
L – takes the challenge
C – Asks provocative questions
T – supports the discussion
L – reflects on the experience done
C – Lead the information, tootls,
concept research
T – stimulate sand deepen
L –critically assesses ideas and
instruments
C – Adapts the feedback activity
T – helps the students
L – modifies behaviours, schedules
and activities
C –foresees the possible results and
failures and adopts control measures
T – Monitors the activity
L – modifies behaviours, schedules
and activities
C – assesses
T – supports assessment
L – integrates new knowledge in
his/her activities, behaviour, tools

10. PROS AND CONS
 IT DEVELOPS PROBLEM SOLVING
 IT DEVELOPS LEADERSHIP, TEAM
WORKING, CREATIVITY, FLEXIBILITY
 PROVIDES UNFORGETTABLE
EXPERIENCES TO THE STUDENTS
 EMOTIONALLY STRONG
EXPERIENCES-> STRONG LINKS
 REAL CONSEQUENCES AND
IMPLEMENTATION
 PROVIDES A REASON TO LEARN
 LEARNING RESULTS NOT FORSEEABLE
 STUDENTS WORK UNDER PRESSURE (A LOT
OF PRESSURE)
 STUDENTS CAN EXPERIENCE FAILURE IN A
REAL CONTEXT
 TIME CONSUMING
 MORE EFFECTIVE WHEN STUDENTS HAVE
SOME BACKGROUND KNOWLEDGE

11. WHY?
STUDENTS’ EMPLOYABILITY
COOPERATION WITH INDUSTRY
NEW SKILLS AND SELF CONFIDENCE
EMPLOYABILITY
REASEARCH OPPORTUNITIES
ANSWERING LEARNING NEEDS
“I AM HAVING FUN!” (The CISET Master’s Director)
YOUTUBE HAS A
TUTORIAL AND A
COURSE FOR
EVERYTHING, FREE

12. REWARDING

13. fedem@unive.it
Thank you!
www.unive.it/ciset
@ilCISET
@F07Montaguti
https://it.linkedin.com/pub/federica-montaguti/30/783/537