1. Esther Mose
P.O. Box 984-00518,
Nairobi.
Tel: 0720-087933
E-Mail: nyammyse@yahoo.com
OBJECTIVE
I am an efficient,organizedandacreative individual withthe passiontouse myexcellentservice
skills, outstanding communication skills and management skills to steer growth in your
organizationwithagreatpassionandeagernesstobe challengedtoperformbeyondmyultimate
best.
EDUCATION
UniversityofNairobi: 2011-2013
Master of BusinessAdministration- MajorsinOperationsManagement
UniversityofNairobi: 2002-2006
Bachelorof Education
SecondclassHonors UpperDivision(majorsin MathematicsandBusinessStudies)
Key skillsand Achievements
EXCELLENT COMMUNICATIONANDINTERPERSONAL SKILLS
 I am able to communicate effectivelywithbothcustomersandcolleaguesbothface toface and
on phone.Thishasenabledme tomeetthe bank’sclients’diverseneedswithease.Thiswill
indeedhelpme tomeetthe needsof people withease.
 I am opento critics,communicate well withteammembers,beingpositive abouttheirfeedback
and alwaysprovide themwithfeedback.Thishasgreatlyenabledustoconnectwell andworkas
a team whichwill helpme toensure effective service deliveryamongmyteam.
LISTENING AND ANALYTICALSKILLS
 I am able to collectinformationandmake deductionsandinferencesfromit.Thishasenabled
me to solve customers’problemsandthatof colleaguesendtoend.Thiswill helpme toeasily
resolve conflictsasmayarise thus creatinga conducive environmentforall.
 I am able to listenwelltoclientsexercisingtotal patience andaccommodatingeveryone’sideas.
PROBLEM SOLVING SKILLS
 I have a sincere desire andcommitmenttostrive toprovide workingsolutionstoproblemsat
work.
 I am able to planmy time well andfinishassignmentsintime.Iam able tosetown goalsand
that of my teamand followthemtosuccessful implementation.
FLEXIBILITY
 I am veryflexible andadaptswell tochangingrolesasassignedunderchangingcircumstances.
Thishas providedme withagreat opportunitytointeractwithclientsfromdifferent
dimensions.Amalwaysreadytoexerciseanydutiesandpowersassignedfromtime totime
underdifferentcapacitiesandenvironments.

2.  I am readyand eagerto learnnew things.Iam openmindedandembrace the spiritof
continuouslearning.
Additional skills
 I am a great teamplayer,hardworkingandaresultorientedindividual withagreatdream to
achieve bothpersonal andcorporate goals.
 I am able to workunderminimal supervisionandevenunderpressure andstill remainfocused
to deliverdesirable results.
 I am veryfriendlyandeasytoworkwith.I doappreciate andrespectindividual differences,
opinionsandhave agreat desire tosee communitiesdeveloping.
 I possessagreat commandof language,coordinating,planningandsupervisoryskillsand
experience.
CAREER SUMMARYAND RESPONSIBILITIES
BUSINESS ANALYSTI-BARCLAYS BANK OF KENYA LTD,
 Receivingcashandchecksfromclientsacrossthe counter
 Ensuringthat timelyservice isofferedtoclientsasthe branchservice champion
 Issuingcashand bankerschecksto clientsacrossthe counter
 Balancingaccountsat the endof the day
 Actingas an interface betweenthe backoffice andfrontoffice duringdifferentperiods
especiallyasanacting retail support
 Ensuringthat all cashiersare comfortable withtheirworkingstationswiththe necessarytools
before Iembarkon to otherdutiesespeciallywhenworkingasafirstcashier.
 Managing andpassingon customerfeedback
 Advisingandeducatingcustomersaboutthe bankoffers
 Workingas a team to achieve targetsandpositive outcomesfor customersandthe bank
 Cash handlingandbalancingwithzeroerrors
 Processingcustomerinstructions
 Servingcustomerenquiries,determiningtheirneedsandprovidingsolutionswithregardsto
theirbankingrequirements
 Answeringincomingcustomerservice enquiriesandadvisingcustomers
 Coaching tellersonbankpolicies,proceduresandrigorrequirements
 Conducting andavailingin-house auditreportstothe management
 Making sure all reconciliationsare done andavailedtomanagementforreview
 Conducting checks as allocatedandavailingthe findingswithinthe service levelagreements
 Coordinatingthe flowof service inthe branchandwithotherdepartments.
 Offeringguidance andsupervisiontothe frontline officers.
 Conductinginternal checksandbalanceswithinthe branch
 Responsible forauditpreparationsandreadinessinthe branch.
ACHIEVEMENTS
 Customerservice award-1st
Quarter2012
 Above Expectationsratingaward-2012and H1,2013
 Colleague of the Month-Westgate-May2013
 Appointedtohelpcoach tellersatthe Branch

3. CAREER ASPIRATION
Looking for the paramount challenging opportunity where I can perform my duties and
responsibilities with the help of my skills and abilities. I am a highly motivated and energetic
individual with huge skills and experience in performing a variety of operations and
administration functions and responsibilities. As an operations officer, I shall be responsible
for the proper delivery of leadership and service.
ABILITIES
 Able to create healthy group environment.
 Outstanding communication skills.
 Exceptionally good analytical knowledge.
 Extremely motivated and detail oriented.
 Professional as well as friendly with team members.
 Excellent management skills.
 Problem solving abilities.
 Capable to maintain good relations with colleagues.
 Good computer knowledge.
 Excellent ability to maintain confidentiality of work records.
 Sound ability to understand, interpret, apply and explain applicable rules and regulations.
 Strong knowledge of basic principles and procedures of public human resources
administration.
EXPERIENCE
 Eight years of experience as a team leader in the bank.
 I do manage operational costs.
 Prepares reconciliation reports and other audit documents for the management.
 Provides the necessary guidance to team members and customers.
 Perform office services such as filling of documents.
 Stocking of supplies and monitoring of equipment.
 Distribute incoming and outgoing mails.
 Answer incoming calls and transfers to appropriate staff members.
 Assists the team with routine personnel related questions.
 Perform related duties and responsibilities as required.
 Prepare and pay the administration officers on duty.
 Responsible for the provision of an efficient and effective service and for administrative
support to other staff as directed by supervisor.
 Arrange for travel arrangements as requested.
 Compose routine correspondence, reports and other materials.
 Coordinates other office functions and services.
 Resolves customers’ problems and provides proper customer service.
 Trains new employees and provides guidance when required.
 Oversees office management.

4. HOBBIES
Singing, travelling, reading, offering coaching and motivational talks being up to date with
current technology and innovations
REFEREES
1. Dr. Peterson Obara Magutu
Lecturer, University Of Nairobi
School Of Management Science
2. Mrs. Joy Kemunto,
Branch Operations Manager,
Barclays Bank of Kenya Ltd
3. Mr.Maurice Okoth
Branch Operations Manager.
Barclays Bank of Kenya Ltd,