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COMMUNICATION
Slide Title
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Communication
– a process by which people
send messages or exchange
ideas or thoughts with one
another in a verbal and non-
verbal manner
– comes from the Latin word
“communicare” meaning to
share, to unite, or to have things
in common
– “communis” means
commonness
Communication
– is a process: dynamic, ongoing, continuous
– employs many means: at many levels, for
many reasons, with many people, in
many ways
– involves interdependence
– comprises a number of distinguishable parts
(3 phases: expression, interpretation,
response)
– takes place within participants
– Varies from one communication to another
Concepts/definitions
–Leagans (1961)
• a process by which two or
more people exchange ideas,
facts, feelings, or impression in
such ways that each gains a
common understanding of the
meaning and use of messages
Concepts/definitions
–Rogers (1983)
• the process by which the message
is being transmitted from the source
to the receiver
Concepts/definitions
–Brooker (1949)
• Anything that conveys meaning that
carries a message from one person to
another
Concepts/definitions
–Thayer (1968)
• A mutual interchange of ideas by
any effective means
Process of Communication
1. Sender generates an idea in mind.
2. Idea is converted into words, pictures,
sounds, symbols, or actions. (encoding
the idea)
3. Encoded idea is transmitted to the
receiver
4. Receiver receives the encoded
message through the senses and
perceives it in the mind.
5. Receiver decodes or converts the
messages back into meaningful ideas n
his own mind.
Factors affecting communication
1. Communicator/ Sender
Factors affecting communication
2. Message
Factors affecting communication
3. Channel
Factors affecting communication
4. Treatment of message
Factors affecting communication
5. Audience/ Receiver
Factors affecting communication
6. Feedback / Audience Response
Factors affecting communication
6. Feedback / Audience Response
Factors affecting communication
6. Feedback / Audience Response
• Acceptance vs Rejection
• Mental vs Physical Action
• Remembering vs Forgetting
• Right vs Wrong
Factors affecting communication
7. Noise (external or internal)
Characteristics of Feedback
1. Intention
2. Specificity
3. Description
4. Usefulness
5. Timeliness
6. Clarity
7. Validity and reliability
8. Readiness
Problems in communication
1. Language or code
2. Not listening
3. Overconfidence, egoism, complacency
4. Information overload
5. Insufficient information
6. Difference in thinking/perceptions, beliefs,
and prejudice
7. Life positions: essentiality of proper mindset
8. Physical environment
9. Inarticulateness
10. Disorganized communication
11. Lack of empathy
12. Too ahead of audience understanding
Levels of communication
• Intrapersonal
• Interpersonal
• Organizational
• Inter-organizational
Aristotle’s model
Shannon-Weaver’s model
Berlo’s model (1960)
Schramm’s model
Leagan’s model
Rogers and showmaker’s model
(1971)
Westley and Maclean’s Model
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
5 Functions of Non-Verbal
Communication
1. Reinforcement- “the amount of redundancy
nonverbal communication adds to the verbal
message”
2. Substitution- “using a nonverbal action or cue instead of
speaking”
3. Contradiction- “the use of a nonverbal message to
negate the verbal message”
4. Accentuation- “the use of nonverbal cues to intensify
the verbal message”
5. Regulation- “the turn taking cues of conversational
order”
-- "The Modern Communicator" by Daniel Oneil and
Adam Earnhardt
Functions of Verbal
Communication
1. Helps us define reality
2. Helps us organize complex
ideas and experiences into
meaningful categories
3. Helps us think
4. Helps us shape our attitudes
about our world
Group Activity (7 members)
Perform a skit of a distinct
communication context
exemplifying all elements of
communication.
Criteria:
Content 10
Delivery 10
Organization 10
total 30
Homework
–Search for an article
about cultural and global
issues that affect
communication.
–Do this in your notebook.
–Include your source.
TO GOD BE
THE GLORY

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