1. EDUCATION
MASTER OF ARTS, Teaching
May 2013, Tusculum College, Greeneville, Tennessee - GPA 3.95/4.0
BACHELOR OF SCIENCE, Psychology
July 2002, Radford University, Radford, Virginia - GPA 3.67/4.0
ASSOCIATE OF SCIENCE, General
July 2000, Walters State Community College, Morristown, Tennessee
RECENT EXPERIENCE
INSTALLED SALES COORDINATOR
April 2016 – Present
Lowe’s Home Improvement Store 1544, Knoxville, Tennessee
• Coordinate and oversee entire installation processes
• Function as a liaison between customers and installers
• Confirm customer satisfaction and resolve any outstanding issues
• Ensure that all merchandise is ready for installer pickup or deliver
• Communicate and build relationships with installers, customers, and vendors
HEAD CASHIER
October 2015 – April 2016
Lowe’s Home Improvement Store 1544, Knoxville, Tennessee
• Provided overall supervision of all front-end activity
• Ensured excellent customer service
• Maintained cash drawers
• Oversaw register coverage and maintain needed supplies
• Motivated and coached associates
• Collaborated with my team to create a positive work environment
• Used all available resources to resolve a variety of issues
INTERMEDIATE ELEMERARY TEACHER
August 2014 – May 2015
Fifth Grade, Fountain City Elementary School, Knoxville, Tennessee
• Collaborated daily with my grade level team to provide 5th grade students with a
consistent, engaging learning environment
• Planned rigorous and effective lessons that met student needs and aligned with the
Knox County curriculum
• Taught and planned for a “leveled” math class
• Utilized student data to assess student needs and inform necessary teaching
adjustments plan
• Attended, actively participated, and served as grade level chair in weekly PLC
meetings
GENERAL RETAIL EXPERIENCE
• 20+ years experience working in various retail settings
• 5+ years of management experience
• Maintained up-to-date training on products and techniques
• Upheld company standards and expectations on all levels
• Created and maintained visual displays
• Managed inventory levels and adjusted orders as needed
• Recruited, trained, and scheduled employees
• Enforced company policies and procedures
• Met and exceeded company goals regarding sales and operational costs
• Completed daily, weekly, and monthly paperwork essential to business operations
• Established and maintained relationships with customers and vendors
• Able to handle any type of situation with patience and positivity
• Able to multitask and work in a fast-paced environment
• Excellent attention to detail
• Extremely flexible and able to adjust quickly to changing situations
• Able to communicate in a clear and effective manner in all forums