1. Kelli H Murphy
4801 BENT LEY WAY LEXINGT ON, KY 40515
khmurp2@g.uky.edu
859.312.0023
Executive Summary
Account manager with extensive experience in e-commerce/B2B accounts and 10 years management
experience. Highly skilled in customer service, growing new business, and developing organizational formats.
Professional Experience
Account Manager May 2013-Current
Bella Bliss- Lexington, KY
 Sole manager for over 200 b2b accounts and maintain customer satisfaction
 Increased sales by 64% first season as sole manager
 Maintain annual increase of 33% each season
 Created and maintain strong positive relationships with buyers
 Acquired over 20 new accounts first season as sole manager
 Organize sales records and assist in developing future sales goals and forecasting
 Manage and maintain accounts receivable records in In Order systems
 Coordinate and book travel for up to 6 trade shows a year in New York City and Atlanta
 Manage permanent showroom in Atlanta and attend all markets to present new lines
 Process, record, and track daily orders and shipping completion
 Manage warehouse inventory and receive shipments into In Order system
 Plan trunk shows, both in home and in store. Doubled trunk shows in first year
 Assist in planning, set up and marketing for promotions and events
 Aid in product development and finalization of new apparel lines.
 Assist in web site coordination and daily maintenance.
Front End Manager/Key Holder May 2007-May 2013
Fresh Market- Lexington, KY
 Lead a team of 20+ assistant manager, cashiers, and customer service associates
 Developed training programs for superior employee performance
 Consistently achieved top 5 department ranking of over 130 stores, 10+ at #1
 Managed daily cash flow and handled all administrative duties
 Maintained all inventory documentation and assisted in store ordering
 Managed the store in general managers absence
 Coordinated store events and oversaw all community relation activities
Teaching Assistant/Research Assistant Aug 2010-May 2012
University of Kentucky- Lexington, KY
 Created lessons for Retail Math, Entrepreneurship, and Global Marketing classes
 Researched current events, developments, and lessons involving global e-commerce
 Organized class records using Microsoft Office programs and Blackboard
 Lead class in professors absence
Education
MS in Merchandising, Apparel and Textiles University of Kentucky, May 2013
BS in Merchandising, Apparel, and Textiles University of Kentucky, December 2009
Projects & Achievements
Thesis: “The Influence of Culture: A Comparison of Non-Hispanic American And Hispanic American Teens
Information Sources And Store Attribute Preferences”
 Thesis presented at Montreal Conference: Recent Advances in Retailing and Consumer Services
Science- July 2015