This summary provides an overview of the key information from Samantha Embery's resume: Samantha Embery is an experienced IT System Administrator seeking a new position. She has over 15 years of experience in IT roles for the US Navy and as Help Desk support. She has technical certifications including CCNA and CCENT. Her background includes networking, security, desktop support, and server administration. She is currently pursuing a Bachelor's degree in Information Technology from the University of Phoenix.

1. Samantha Embery
Phone: 708-916-9360
Email: s.emberymonroe@gmail.com
LinkedIn: https://www.linkedin.com/in/samantha-embery-monroe-46154230
Information Technology System Administrator
Energetic self-starter seeking a challenging position as a System Administrator. Directed a broad
range of corporate IT initiatives in support of business initiatives, including architecture,
implementation, and maintenance of corporate LANs.
Certifications / Technical Proficiencies
Certifications: CCNA; CCENT
Networking: OSI Model; TCP/IP; UDP; Wireless (802.3; 802.11 A; B; G; N); Ethernet (802.3 U);
RIP; OSPF; EIGRP; STP; RSTP; VLANs
Cisco Networking: Cisco IOS; 2600/2800 ISR routers; 2900/3500 switches; 303/7940/7960
Operating Systems: Windows Server 2012 - NT; Windows 10 - DOS; Linux; Netware; Novell
Core Competencies: Network design and implementation; Network systems security; Data
integrity and recovery; Regulatory adherence
Professional Experience
National Able Network, Help Desk Support/Desktop Services, August 2016 – Present
 Provide IT Orientation and ongoing technical assistance and support to end users.
Orientation is first login and password change, email setup, OneDrive setup, SharePoint
tour, etc. Support can include password/login issues, hardware/peripheral issues, Office
365 assistance, and general user assistance.
 Assign tickets to myself and other staff.
 Closed 100% of my tickets within the acceptable time frame.
 Build new systems for users with Ghost imaging and hand-loading.
 Build new servers in the Development VLAN.
US Navy – NIOC Hawaii / NIOC Norfolk, 2002 – 2007
Responsible for providing timely signals intelligence to Pacific warfighters and the Secretary of
Defense.
Performed duties assigned by the Pacific Fleet (PACFLT), Director of National Security Agency
(DIRNSA), and Naval Network Warfare Command (NNWC).
Information Systems Administrator
 Maintained 100% availability of customer Information Systems on a network consisting
of 5 VLANs, 55 servers, 900 workstations, 135 printers, and 2600 user accounts.
 Lauded by division leaders for Help Desk Level 2 Support; received overall rating of
excellent on all Quality Control (QC) survey feedbacks. Ensured 100 percent customer
contact and resolution of customer submitted trouble tickets with 99.6 percent
customer satisfaction, out of over 500 tickets.
 Developed a tool for leadership to gauge customer satisfaction and identify shortfalls.
Created command presentations to document trends on over 18,200 trouble tickets.

2. Assistant Communications Watch Officer (ACWO)
Responsible for the technical operation of the Unified Support Center, including 3000
telecommunications circuits, computer services for 2200 customers, supervised 14 personnel,
and support to Fleet units. Selected for the duties of ACWO, normally manned by a higher rank,
due to my professionalismin handling stressful situations. This
 Effective liaison between 45 external sites. Personally ensured 65 circuit outages,
including 15 for critical circuits were restored.
 Flawlessly drafted over 50 Communication Status reports.
 Added manpower flexibility by independently studying our mission knowledge, and
cross-training in multiple areas of the floor watch operations.
 Consistently took on projects above my rank. For example, as a technical supervisor, led
four sailors in the troubleshooting, and restoral of 62 circuits in association with the
GTS, IDNX/Promina, and GCS Router networks in the Pacific theater.
 Managed/maintained internal site networks to include but not limited to MS Exchange,
Active Directory, NetWare, Novell, UNIX, and Windows NT, 2000, 2003 and XP.
 Part of Upgrade Team in the migration from from Windows 2000 to XP at Navy
Information Operations Command (NIOC).
 Managed knowledge transfer of the systems to junior officers.
US Navy – NAS Keflavik, Iceland, 2000-2002
Provided administrative and logistics support to U.S. Armed Forces and NATO permanent and
transient commands supporting joint, combined and NATO operations with Area of
Responsibility (AOR), with total base population over 5,000.
Postal Clerk
Responsible for the daily sorting of over 4100 pounds of mail, directory service, the sale of
stamps and money orders, and all parcel services. Collateral responsibilities include: Claims
Supervisor, Mail Orderly Supervisor, Assistant Back Deck Supervisor, and, Divisional Education
Advisor.
 Lauded by the CINCLANFLT Postal Inspection for processing accountable mail claims,
demonstrating superb knowledge of the postal rating and timely submission of the daily
incoming mail updates. Our team received a Postal Inspection grade of “Outstanding,”
due to my team’s performance.
 Reduced discrepancies to zero by developing an automated database to track Mail
Orderly designation and terminations
 Maintained a $500 flexible credit account and significantly contributed to more than 1.5
million dollars in cash transactions
Supervised 11 personnel in the timely processing of more than 90,000 pounds of mail
and the accurate preparation of all logistic documentation.
 Trained 159 Mail Orderlies in proper mail handling procedures.
Education
University of Phoenix – Chicago, IL, 2014 - Present
Bachelor of Science in Information Technology with a specialization in Security Assurance