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UX meetup Budapest
- 1. Three ways to break down silos in your agile organisation Ux Budapest Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com
- 2. Hello. I’m Emily :) @ewebber
- 4. @ewebber <homogenous group> are rubbish at ….
- 5. @ewebber •Silos in your organisation •Silos between teams •Silos in your teams Three types of silos
- 7. @ewebber
- 8. @ewebber
- 10. @ewebber PROGRAMME COMMUNITY OFPRACTICE How you do it Whatyoudo PROGRAMME Communities of practice
- 11. PhotobyStewartButterfield People in the same organisation doing the same thing don’t always share what they know @ewebber
- 14. Learning is treated as an individualistic activity PhotobyEmoryMaiden @ewebber
- 15. @ewebber PhotobyRufino “From observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action” Albert Bandura Social Learning Theory
- 17. Not collaborating means missing out on better things PhotobyJonathan @ewebber
- 18. @ewebber Photobygomagoti “Teams of people have a collective intelligence that is independent of individual intelligence and greater than individual intelligence.” Alex “Sandy” Pentland @ewebber
- 19. People need a support network to keep them motivated PhotobyJonathan @ewebber
- 20. PhotobyJonathan @ewebber “Absence of support is taken as a sign of mass rejection” Matthew D. Lieberman Social: Why our brains are wired to connect
- 21. @ewebber A community of practice is group of people who share a concern or passion and • support each other • learn together • share knowledge • collaborate and create better practices • join up parts of the organisation
- 22. @ewebber Building Successful Communities of Practice Discover How Connecting People Makes Better Organisations tacit.pub/tacitbooks
- 24. @ewebber A multidisciplinary team has all the roles it needs to design, build and operate a service
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- 31. @ewebber Photobygomagoti “as a team gets bigger, the number of links that need to be managed among members goes up at an accelerating, almost exponential rate. It’s managing the links between members that gets teams into trouble.” Robin Dunbar@ewebber
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- 69. @ewebber Nothing has been finished
- 70. @ewebber The Agile team onion
- 71. @ewebber Core team Deliver the thing
- 72. @ewebber Purpose: Delivery of digital services Communication: Daily (all stand-ups, retrospectives, planning, show and tells) Co-located: Daily, all day
- 73. @ewebber Collaborators specialist information, assurance as needed, reduce dependencies and blockers
- 74. @ewebber Purpose: Bring in specialist information to assist the delivery, assurance as needed, reduce dependencies and blockers (open doors) Communication: Regularly (stand-ups, retrospectives, planning, show and tells) Co-located: On a regular basis ~ 2 days a week
- 75. @ewebber Supporters keep informed, feed into broader organisational priorities
- 76. @ewebber “Working directly with the legal team, with a greater understanding of each other’s challenges and constraints, led to some pretty important successes for online voter registration and the people using it.” - Pete Herlihy product manager for online voter registration
- 77. @ewebber
- 78. Silos in your team @ewebber
- 79. @ewebber Customer (business) Designer Developer QA/ Tester User Handoffs in a waterfall project
- 80. @ewebber
- 81. @ewebber Knowledge Handoffs0 1 2 50% knowledge lost in handoffs 3 4 Poppendieck, Mary and Tom. Implementing Lean Software Development: From Concept to Cash
- 82. @ewebber Customer (business) Designer Developer QA/ Tester User An early agile team
- 83. @ewebber Customer (business) Designer Developer QA/ Tester User Key person dependencies
- 85. @ewebber Person A Person B Person C Person D Person E Risk Skill 1 3 1 1 3 3 Skill 2 0 1 3 1 3 Skill 3 1 2 3 3 3 Skill 4 1 3 0 2 2 Staff liquidity HT Chris Matts
- 87. PhotobyKashifJohn Shadowing people to learn about what they do @ewebber
- 88. PhotobyRyanRoberts Help each other out (even when it’s not your specialty) @ewebber
- 90. @ewebber Photobyjoinash Communication and empathy will help break them down
- 91. Thank you. Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com