Hotel Facilities Management

1. FACILITIES
MANAGEMENT

2. FACILITIES
MANAGEMENT
Introduction​
Facilities Management and Chief
Engineer
​Maintaining Property Appeal
Preventive Maintenance
​Routine and Emergency Maintenance
Emergency Preparedness Plan
Facilities Green Practices

3. INTRODUCTION
The Facilities Management department plays a critical role in the hospitality
and maintenance and operation of all buildings, systems, and equipment in
use.
Facilities is also responsible for guaranteeing the property is visually
appealing, meet all safety standards and requirements, and provides
comfortable place for guests to stay.
Because facilities has a major impact on staff-only areas, it is key to assure
employees have an efficient, comfortable, safe work environment.
It is considered the manufacturing plant for almost everything the property
needs to function efficiently.
Facilities Management 3

4. THE SCOPE OF
RESPONSIBILITIES INCLUDE:
• System building design
• System and building operation
• Building and guest room maintenance
• Equipment selection, installation, maintenance, and repair
• Utilities and waste management
• Security and safety
• Renovations, additions, and restorations
• Staff training
• Emergency plan and response
• Corporate reporting
• Major contributor to GUEST SATISFACTION, EMPLOYEE
PRODUCTIVITY, and PROPERTY REVENUE & PROFITS

5. FRONT OF THE HOUSE
The functional areas of the hotel in
which employees have extensive guest
contact, such as food and beverage
and front desk.
Facilities Management and the Chief Engineer
The Chief Engineer will have a shared responsibility with
other management team. This includes the front desk,
housekeeping, laundry, and food and beverage areas.
5
BACK OF THE HOUSE
A staff-only area of the hotel, used for
functional purposes, such as storage,
break room, offices, engineering, and
maintenance.

6. 4 KEY AREAS OF FACILITIES MANAGEMENT
Safety and
Security
Fire protection system; Water purification and treatment system; Locking and
security monitoring system; Building, pathways, and parking areas; Pool and
recreation areas / equipment; Furniture, guestroom, and other public areas;
Employee work areas; Equipment and machinery
Legal &
Regulatory
Compliance
Building codes; Health department regulations; EPA and other federal
environmental mandates; Americans with Disabilities Act (ADA) regulations;
Occupational Safety and Health Administration (OSHA) regulations
Service
Provide services to the guests, other departments and the property brand or
owner
Cost Control
Utilities including electricity, fuel, and water; Preventive and emergency
maintenance; Capital expenditures for furniture, equipment, replacement
building systems, and other high-cost items
Facilities Management 6

7. ADA COMPLIANT BATHROOM
7
WHEELCHAIR ACCESSIBLE HOTEL ROOMS
https://www.familyhandyman.com/article/ada-compliant-bathroom-design/

8. FEATURES
Facilities Management 8
ENTRY DOOR TOILET GRAB BARS CLEARANCE
SPACE
SINK
BATHROOM
BARS
ACCESSIBLE
TOILET TOILET SEAT
FAUCETS NON-SLIP
FLOORS

9. ADA COMPLIANT BEDROOM
9
WHEELCHAIR ACCESSIBLE HOTEL ROOMS
https://sheribyrnehaber.medium.com/elements-of-an-accessible-hotel-room-fb9fc982d382

10. FEATURES
Facilities Management 10
BUZZER / LIGHT AUTOMATIC
DOOR
HARDWOOD
FLOOR
SIMPLE LAY
OUT
ADJUSTABLE
HEIGHT BEDS
GOOD
SOUNDPROOF
LABEL
LIGHTING
AUTOMATIC
BLIND OPENER
WAIST HEIGHT
PLUGS
ACCESSIBLE TV
CONTROLS

11. MAINTAINING
PROPERTY
APPEAL
11
OUTSIDE AREAS
• Entrance
• Landscaping and Grounds
• Exterior walls
• Foundation
• Roof
• Structural Frame
• Parking Lots
• Elevators
• Lobby
• Hallways
“NEVER FORGET THAT THE HOTEL’S
EXTERIOR IS WHAT OFTEN DRAW
GUEST’S ATTENTION TO THE PROPERTY
WHILE THE INTERIOR MAKES THEM
WANT TO SPEND TIME THERE”
https://www.usatoday.com/picture-
gallery/travel/hotels/2018/08/23/photo-tour-the-palms-casino-
resort-in-las-vegas/37578351/

12. PALMS CASINO RESORT
https://www.tatlerasia.com/culture/travel/sg-empathy-suite-most-expensive-hotel-room-in-the-world-the-palms-casino-resort-las-vegas
12
HARDWOOD SUITE
$25,000 / NIGHT
• Has its own basketball
court
• NBA-sized Murphy beds
• Professional locker room
• Pool table
KINGPIN SUITE
$7,500 / NIGHT
• Has its own bowling alley
• Pool table
EMPATHY SUITE
$200,000
• 34 floors above Vegas
Strip
• Designed by Damien Hirst
showcasing his artworks
• 104 stone butterflies on
marble floor
• Reserved for million-dollar
casino rollers for a
minimum of two nights
• 9,000 square feet

13. PREVENTIVE MAINTENANCE
• Occurs on an as needed basis with the goal of keeping everything – systems, equipment, and other
high-cost items – in good working order.
• This is particularly important for equipment and systems in constant use such as:
- Heating, Ventilation, and Air-condition (HVAC)
- Laundry equipment and machinery
- Fire protection systems
- Swimming pool, hot tub, and other recreational equipment
- Kitchen equipment
• Determining when maintenance is required can be done when:
- Detecting maintenance needs during a routine inspection
- Receiving reports of items requiring maintenance
- Following manufacturer’s guidelines for proper maintenance
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14. PREVENTIVE MAINTENANCE
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ROUTINE INSPECTION
• Look for signs of wear or
weakness that could
result to breakdown
• Current condition of
previous repairs
• Evidence that routine
manufacturer-based
maintenance did not occur
REPORTED MAINTENANCE
• Functional reporting
system between the
housekeeping department
and facilities maintenance
• A work order is generated
to report, monitor, and
complete a repair
MANUFACTURER
GUIDELINES
• Keep manufacturer’s
guidelines and track
maintenance work
performed on each
system, equipment, or
machine

15. ROUTINE & EMERGENCY
MAINTENANCE
• Deals with the general upkeep that is required on a scheduled basis all year round
• Mostly performed by entry-level maintenance employees and typically includes:
- Lawn mowing
- Landscape raking and trimming
- Exterior and interior high-traffic area paint touchup
- Snow shoveling
• Emergency repairs, also called as emergency breakdown is a result of unexpected mechanical or
system breakdown. This can have a big impact on the hotel’s ability to operate due to:
- Repair costs for supplies and parts
- Labor costs for employees involved in the situation
- Property damage for additional damage resulting from the emergency breakdown
- Vendor costs for cost of bringing in outside technicians to do repairs
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16. EMERGENCY PREPAREDNESS
• Natural disaster
- Floods
- Earthquakes
- Wildfires
• Severe weather
- Hurricanes
- Tornadoes
- Blizzards and whiteout conditions
• Power outages
• Terrorism
FACILITIES MANAGEMENT 16
• Emergency Back-up systems:
- Emergency power systems such as a
whole building generator and batteries
- Emergency fuel supplies
(gasoline, propane, and diesel fuel)
- Emergency communication system
(Cell phones, hand-held radios)

17. FACILITIES GREEN PRACTICES
• Areas of sustainable green practices:
- Water Conservation
- Energy Management
• This is the Chief Engineer’s responsibility
• But the entire hotel needs to approach
sustainability of all its green programs
FACILITIES MANAGEMENT 17
• The Three E’s:
- Economics – Green practices are good for
business
- Environment - Green practices contribute to
helping the environment
- Equity – The green practices contribute to local
community conservation efforts