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Facility Management The Basics

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Facility Management The Basics

  1. 1. The Basics of Facility Management <br />FACILITY MANAGEMENT <br />is the business of providing “SOLUTIONS”. <br />People<br />Process<br />Profits<br />By definition, Facility Management is in the business of management & co- ordination of people, workplace, processes and technologies to support core business development and delivery of the organizations products and services. <br />A key Business Function in any Organization.<br />Confidential & Proprietory<br />1<br />
  2. 2. FM - THE GOAL KEEPER<br />Potential Qualities of a Facility Manager<br />Understand Work and Relationships<br />Manage People Expectations <br />Keen eye on Costs & Spend <br />Providing right Directions<br />Meet Customer Demand<br />Strategic Decisions<br />Quick Thinker<br />Team Player<br />Mentor<br />Humility<br />Effects of Quality Facility Management<br />Contribution to Organization Goals<br />Facilitate Key Decision Making<br />Holds fort during Adversity<br />Save the Team in Crisis<br />Respect as a leader<br />Become a Winner<br />Lord, please let me get this shot<br />Confidential & Proprietory<br />2<br />
  3. 3. “People”<br />are the <br />“Greatest <br />Asset”<br />First Commitment<br />FACILITY MANAGEMENT<br />Be in the Team<br />Understand the Nature of Organizational Business where you work and It’s Commitment to People. <br />StudyResource Quality, Understand their Expectations<br />Confidential & Proprietory<br />3<br />
  4. 4. Being in Control<br />Maintain good personalrelationship.<br />Build efficient Team Network.<br />This is a key global delivery expectation.<br />Know all that transpire around work. <br />Document all incidents and deviations. <br />Mail intimatethe involved employee/s. <br />Apprise them your Observations only. <br />Mail a copy of violated company policy. <br />DONT implicate/accuse unless evidenced.<br />Call Disciplinary Committee upon Gravity.<br />Confidential & Proprietory<br />4<br />
  5. 5. Manage your Show<br />A Facility Managers has to be on top of all situations. <br />Avoid any blame game or embarrassments. <br />The FM is always looked upon as The PERSON to approach. <br />BUT if anything should go wrong, be prepared for a big time flak.<br />It is vital to understand the people expectations versus the accepted delivery time frames, quality and modules. <br />Establish detailed effective SLA’s between the internal & external customers and vendors.<br /> Managing<br />Confidential & Proprietory<br />5<br />
  6. 6. Strategy at Work<br />Plan you approach <br />well in Advance<br />Look for Feed backs <br />Ensure Task completion<br />Allocate Additional<br />Resources as required<br />You <br />Have <br />a<br />Scored<br />You <br />Have <br />a<br />Goal<br />Efforts vs. Results<br />Score line:<br />2 – 0<br />Result: You WON<br />Handhold till the <br />Goal is achieved<br />Plan alternatives <br />and Back ups<br />Review the situation <br />And it’s Progress<br />Confidential & Proprietory<br />6<br />
  7. 7. Expect the Unexpected<br />Fore sight and anticipation of unwarranted situations or acts is a potential quality in FM. <br />Rote the company processes. It helps identify the short falls and lapses in the system. Aids in newer strategies. <br />Document the findings and propose corrective actions. <br />Share this document with the team. <br />Constantly revisit the processes to effectively manage changes.<br />Be updated with the business and it’s change dynamics. <br />A big bull<br />A big burly <br />Bear standing<br />BALL<br />GOAL<br />The ungoverned always finds more ways to beat the system. <br />Confidential & Proprietory<br />7<br />
  8. 8. Moving Ahead……..<br />STARTEGIC FACILITY MANAGEMENT AUTOMATING PROCESSES<br />Strategic FM<br />is the design & implementation of scientific processes and systems to deliver work place Services and Resolutions. <br />BUSINESS PROCESS<br />RE - ENGINEERING <br />REDUCES <br />Repetitive tasks, <br />Duplicating works, <br />Data entry process, <br />Documentation, <br />And Retrieval. <br />Aggressive Leadership<br />Performance Management<br />Measurement Systems<br /> Relationship Management<br />E – Commerce<br />Strategic Sourcing<br />Data Analysis<br />Trust & Transparency<br />Enhanced C - Sat<br />Clear Objectives& Action Plan<br />is the motive of a Strategic FM plan. Implementing Process Improvement plans, Resource analytics, Training & Performance codes, Delivery modules and Measurement systems is the key aspects of this business strategic role.<br />Confidential & Proprietory<br />8<br />
  9. 9. Till the Next Edition…..<br /> MONDAYJULY 20 2010<br />SANJAY CHAUDHURI<br />A FM PROFESSIONAL<br />Confidential & Proprietory<br />9<br />

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