Sophie Ngan is seeking employment and has extensive experience in customer service, hospitality, and conservation roles. She holds qualifications in retail, restaurant industry training, conservation work, and first aid. Ngan has a Bachelor's degree in Zoology/Ecology from James Cook University and has worked in various roles since high school, demonstrating strong communication, teamwork, and adaptability skills.

1. Sophie
Ngan
Unit
10
16-­‐18
Wren
Street
Bowen
Hills,
Brisbane
Mobile:
0419797458
Email:
sophie.ngan@my.jcu.edu.au
Education
Trinity
Anglican
High
School
White
Rock
Cairns,
QLD
High
School
Certificate
Graduated:
2010
Employment
History
May
–
October
2015:
Green
Army
Representative
(Campbell
Page)
Conservation
Labourer
• Applying
chemicals
under
supervision
(cut/paste,
spray
packs,
hand
pump)
• Proficient
operation
and
training
with
whipper
snippers
• Large
scale
plantings
and
watering
of
plants
• Ecological
conservation
recovery
and
weed
removal
• Operation
of
water
pump
and
water
tank
machines
• Clearing
of
vegetation
and
disposal
• Proficiency
in
laying
turf
• Good
level
of
fitness
• Weed
identification
skills
• Demonstrated
ability
contribute
to
teamwork
and
productivity
in
the
workplace
• Liaising
with
conservation
professionals
• First
aid
training
April
2014
-­‐
March
2015:
Sanctum
on
73
Restaurant
Attendant
• Head
bar
attendant
• Head
of
customer
service
management
• Barista
• Food
preparation,
packing
and
handling
• Product
knowledge
and
stock
take
• Menu
planning
and
promoting
• Cash
handling,
eftpos,
till
reconciliation
• Excellent
computer
and
telephone
communication
• Assisting
in
all
aspects
of
restaurant
duties
requested
from
management
James
Cook
University
Smithfield
Cairns,
QLD
Bachelor
of
Science,
Zoology/
Ecology
Major
Graduated:
2013

2. June-­‐
November
2013:
Diamond
Cell
Solar
Company
Retail
Employee
• Door
knocking
• Advertising
and
promoting
the
company
at
a
community
scale
• Product
knowledge
• Managing,
recording
and
coordinating
the
general
flow
of
correspondence.
• Develop
and
maintain
effective
internal
and
external
working
relationships,
and
networks
• Dairy
and
travel
management
• Implementing
workflow
processes
to
ensure
outcomes
are
achieved
within
required
milestones
April
2008
–
September
2012:
Strait
on
the
Beach
Café
Attendant
• Barista
• Short
order
cook,
food
handling
• Food
preparation
and
packing
• Product
knowledge
and
stock
take
• Bar
attendant
• Cash
handling,
eftpos
and
till
reconciliation
• Assisting
in
all
aspects
of
café
duties
requested
from
management
Qualifications
Computer
Skills
in
Microsoft
Word,
Excel,
Outlook,
PowerPoint,
Splus
Statistics
Program,
GIS
Mapping
Program
2012
RSA
Certificate
2013
Level
1
Retail
Training
Diamond
Cell
2014-­‐2015
Level
3
Restaurant
Industry
Training
Sanctum
on
73
2015
Green
Army
-­‐
Western
Institute
TAFE:
Apply
Chemicals
under
supervision
(AHCCHM201a)
(1518)
Carry
out
natural
area
restoration
works
(AHCNAR201A)
(1515)
2015
Current
First
Aid
Certificate
(HLTAID003)
(ST
JOHN)
Course
in
Automated
External
Defibrillation
(22101VIC)
2015
White
Card
Drivers
License
Green
P
Plates
–
Own
Transport
Languages:
English/Cantonese

3.
Personal
Qualities
•
Strong
customer
service
and
communication
skills
•
Recognized
ability
to
promote
and
contribute
to
teamwork
and
productivity
in
the
work
place
•
Highly
effective
communicator,
who
can
quickly
develop
rapport
with
people
from
all
walks
of
life
and
social
backgrounds
•
Demonstrated
ability
to
quickly
adapt
to
multi-­‐skilled
positions
•
Energetic
and
Enthusiastic
•
Good
Level
of
Fitness
•
Own
Transport
•
Ability
to
rapidly
establish
everyday
tasks
and
do
them
to
completion
•
Strong
ability
to
prioritize
workloads
and
use
of
efficient
decision
making
•
High
proficiency
with
MS
Office
suite
of
programs
and
can
easily
adapt
to
new
systems
Hobbies/Interests
Fitness,
Reading
and
Travelling
Work
References
Referee
Name:
Lisa
Bannister
Organisation:
Campbell
Page
Green
Army
Position:
Ox
Bow
Creek
Team
Supervisor
Phone:
04
037
109
94
Email:
lisabannister@hotmail.com
Referee
Name:
Monique
Hooper
Organisation:
Sanctum
on
73
Restaurant
Position:
Restaurant
Owner
/
Manager
Phone:
0450
098
663
Email:
monhooper@hotmail.com
Referee
Name:
Dr
Sandra
Abell-­‐Davis
PhD
Organisation:
James
Cook
University
Lecturer
Position:
School
of
Marine
and
Tropical
Biology
Phone:
(07)
43421254
Email:
Sandra.abell@jcu.edu.au