Effective Communication

1. EFFECTIVECOMMUNICATION
C H A P T E R 3

2. OBJECTIVES
Identify the effective verbal and non – verbal
communication;
Know the importance of written
communication;
Be able to know the presentation skills in
communication;
Appreciate telecommunication; and
Know the importance of workplace mail

3. Communication is
simply the act of
transferring
information from one
place to another.
WhatisCommunication?

4. Different
Categoriesof
Communication
 Spoken or Verbal Communication: face-to-
face; telephone, radio or television and other
media.
 Non-Verbal Communication: Body
language, gestures, how we dress or act –
even our scent.
• Written Communication:
letters, e-mails, books,
magazines, the internet or via
other media.
• Visualizations: graphs and
charts, maps, logos and other
visualization can communicate
messages.

5. GOODWORKPLACE
COMMUNICATION
SKILLS
1.Courteousness
2.Precision
3.Language
4.Low Speaking Volumes
5.Clarity
6.Listen to Others
7.Posture and Body
Language

6. PRESENTATIONSKILLS

7. Preparing a presentation
Writing your presentation
Deciding the Presentation Method
Working with Visual Aids
Whatisa
presentation?
A presentation is a means of
communication which can be
adapted to various speaking
situations, such as talking to a
group, addressing a meeting or
briefing a team.
Organizing the Presentation
Material
Managing with Visual Aids

8. Presenting Data
Coping with Presentation
Nerves
Self - Presentation in
Presentations
Cont.
Presentation
Managing the Event
Dealing with Questions

9. Effective Office Communication
TELECOMMUNICATIONS
DEFINITION
Telecommunications also
called telecommunication is
the exchange of information
over significant distances by
electronic means.
• Communication is technically the
process of the transfer of
information between the
communicating entities.
• Office communication includes the
communication between the
employees as well as the business
talks and communications with the
clients of the company.
• Office communication could be a
telephone conversation or one
using an electronic mode of
communication.

10. Effective Communication Over
a Telephone
TELECOMMUNICATIONS
DEFINITION
Continuation
10 tips for effective communication
on the telephone
1. Prepare for the call.
2. Be clear about what you want to achieve.
3. Remember the other person has no non-verbal
cues.
4. Think about your tone of voice.
5. Make sure you listen carefully.
6. Speak clearly and be succinct
7. If you don’t understand something, ask
8. Don’t be tempted to do other things at the same
time
9. Summarize the conversation so that everybody
knows what’s expected of them
10. Voicemails – be clear and keep it short

11. Effective Electronic
Communication
TELECOMMUNICATIONS
DEFINITION
Continuation
• Emails help in case of
language barriers and accent
problems.
• Electronic communication
increases the turn around
time, as it lacks immediate
feedback.
• Emails are best options for
formal communication.
• Do not respond to emails
without considering the
effects of your respond

12. THANKYOU!
MA’AM EHLVIE