The document discusses why most change initiatives fail in organizations and provides 5 steps to successfully drive change. It states that change initiatives often fail because people do not understand how the change will impact them, they are not trained or helped to adapt to the change, they are not involved in the change process, they are not inspired by the benefits of the change, and there are no examples that demonstrate the change is occurring. It then outlines 5 steps to drive successful change: create urgency, provide clarity on why and how the change is happening, help people understand how things will change, provide training, involve key people and get feedback, explain the benefits, and identify examples of the change taking place.