Riazuddin S is seeking a position that allows him to fully utilize his 15 years of experience in the IT-enabled services industry. He has worked as a Senior Workflow Coordinator at Williams Lea Pvt Ltd since 2007 where he manages teams and documents to meet quality and time parameters. Prior to that, he was a Project Coordinator at OfficeTiger Database systems Ltd from 2003-2007 where he ensured deliverables and SLAs were met. He has received several awards and recognition for his client focus and performance. Riazuddin has an MCA from Madras University and skills in programming languages and office software.

1. Riazuddin S
47/3, Akshaya Apartments
Alwarpet Street
Alwarpet, Chennai – 18.
Mobile: 9790902085
Email: riazu786@hotmail.com
Objective
To be part of an organization which will permit me to utilize my skills to optimum levels and broaden my
work experience by providing me ample personal and professional opportunities.
Professional experience
15 years of various activities in IT-enabled services industry.
Jun-07 – Present Williams Lea Pvt Ltd Chennai, India
Williams Lea provides support services 24/7 to corporations and professionalservices firms throughout the
APAC, EMEA US and Europe. Applying best practices and relying on on-site and offshore resources,
Williams Lea delivers a high-end, secure product,at lower costs with enhanced service levels.
Senior Workflow Coordinator
At Williams Lea I work with one of the world’s leading Investment Banks to help streamline and execute
their offshore outsourcing DTP solutions. My portfolio is to take ownership and responsibility of a team of
creative design,team management and professionalism and meeting SLAs. This includes:
• Responsibility for the management of documents in line with time and quality
parameters.
• Managing all customer queries and full responsibility for team development.
Achievement:
● In 2009 – 2010 – recognized as “RARE Award”.
● In 2010 – 2011 – recognized as “Star of Sceptre Award” - from APAC region CEO “Pawan
Randev” .
● In 2012 – recognized as “Best in Client Focus – 2012” - from UK Operational Head “Cathy
Moss”
● In 2014 – 2015 – recognized as “Exceptional in Client Focus”
● Also covered as Acting Client manager role in Sceptre Chennai for a period of 6 months in the
year 2017-18
● In 2018 – 2019 – received appreciation from many clients as well as from Global Head.
● Q4-2020 – received five “Good Job Awards”

2. Sep 03 – May 07 OfficeTiger Database systems Ltd Chennai, India
OfficeTiger provides support services 24/7/365 to corporations and professional services firms throughout
the United States, Europe and Asia. Applying best practices and relying on on-site and offshore resources,
OfficeTiger delivers a high-end, secure product,at lower costs with enhanced service levels.
Project Coordinator
At OfficeTiger I work with one of the world’s leading Investment Banks to help streamline and execute
their offshore outsourcing DTP solutions. My portfolio is geared towards ensuring deliverables and
meeting SLAs. This includes:
Man management – which plays a vital role on professionalimprovement activities including succession
planning, personal and professional improvement.
Training – on which the publishers,proofers and the new recruits will be scheduled to undergo periodical
trainings, which includes templates, logo creations and personal improvements activities.
Productivity – as a project coordinator I will be acting as a bridge between the management and production
on which my responsibilities include job allocation, line balancing, trouble shooting and the quality of
documents that is being sent to end client.
Strengths
● Flexible
● Diligent Worker
● Honest
● Professional
● Team Players
● Challenge Lover
Educational
MCA from Madras University
Skills
Ms-Office, Visual Basic, C, C++, Visual C++, Java and adobe illustrator
Riazuddin S