1. Andréa M. Hosage
3308 Paxton Street, Apartment E 7 ♦ Harrisburg, PA 17111 ♦ 484-788-6009 ♦ andreahosage0900@gmail.com
Education
Bachelor of Science in Management December 2014
The Pennsylvania State University, Capital College, Middletown, PA
Concentrations in Human Resources and Labor Relations, Cumulative G.P.A. 3.61
Lynda Certifications in Microsoft Excel, Access, and HTML
Associate of Arts in Liberal Arts May 2007
Lehigh Carbon Community College, Schnecksville, PA
Concentrations in Business Administration and Communications, Cumulative G.P.A. 3.8
Work Experience
Office Supervisor and Tax Preparer, Liberty Tax Service, Harrisburg, PA, January 2011 - Present
 Hires and trains new employees, and administers certification testing
 Prepares personal and business income taxes for clients
 Reviews completed returns before submission, and corrects errors in IRS rejected returns
 Maintains IRS and company certifications for employees
Summer Intern, AFSCME Council 13, Grievance and Arbitration Department, Harrisburg, PA Summer 2014
 Assisted Subcontracting Compliance Manager with subcontracting requests
 Participated in Eastern Area Joint Committee Hearings, and observed Arbitration Cases
 Drafted Job Reclassification Grievance withdrawal letters, and alternatives for subcontracting requests
 Researched relevant arbitration awards, potential vendors, and State contracts
Lead Cashier and Sales Associate, Paul’s Ace Hardware, Orefield, PA, April 2006 - September 2007
 Trained new employees
 Placed special orders for customers using the online catalogue
 Created and implemented new procedures for inventory and stock
 Merchandised store departments for sales
Barista/Bistro Attendant, The Courtyard By Marriott, Harrisburg, PA, April 2014 – September 2014
Server, Rod’s Roadhouse Café, Harrisburg, PA, July 2013 - November 2013
Banquet Server, The Drexel Group, Dining Division, Camp Hill, PA, September 2010 - September 2012
Server, The Lehigh Valley Diner, Whitehall, PA, October 2008 - April 2009
Server, The Parkland Restaurant, Allentown, PA, July 2006 - October 2008
Comprehensive Job Responsibilities
 Trained new employees
 Implemented company policies and procedures
 Ensured customer satisfaction, and built guest relations
Skills Summary
 Demonstrates performance as an individual or as a member of a team
 Strong interpersonal skills; exceptional written and oral communication skills
 Works well under pressure; diligent; conscientious
 Efficient worker, able to optimize productivity by using the fewest resources
 Ambitious and driven individual concerned with utilizing my knowledge, skills, and abilities to improve
the organization with which I am employed
Awards and Accomplishments
 Dean’s List Honors for 5 semesters The Pennsylvania State University 2012-2014

2.  Dean’s List Honors for 5 semesters Lehigh Carbon Community College 2005-2007
 Honors Society for Two-Year Colleges Phi Theta Kappa 2007