1. Compiled and Prepared by: Dr. Shanthi Bavani
Email:shanthibavani.mohan@taylors.edu.my
Extension: 5669
Citizenship Values Education
School of Liberal Arts & Sciences
STUDY GUIDE
People Dynamics in Malaysian Organizations
UCM60303U3
Lecturer: Dr Shanthi Bavani
Semester: September 2016

2. Compiled and Prepared by: Dr. Shanthi Bavani
Email:shanthibavani.mohan@taylors.edu.my
Extension: 5669
TUTORIAL 1 (WEEK 2)
INTRODUCTION TO ORGANIZATIONAL BEHAVIOUR
Class Activities:
 Revise Lecture 1
 Group discussion
LEARNING OUTCOME:
Students should be able to:
• Define organizational behaviour
• Explain the goals and forces of organizational behaviour
• Understand the evolution and fundamental concepts of organizational behaviour
• Explain the distinction between the theories of organizational behaviour
• Understand the major approaches of organizational behaviour
• Discuss the response of organizational behaviour on globalization, diversification and
advancement in technology
TUTORIAL QUESTIONS:
1. What is organizational behaviour?
Organizational behaviour is concerned with people's thoughts, feelings, emotions and
actions in setting up a work.
2. Describe the models of organizational behaviour.
• The System Model
The system model emerged because of a strong search for higher meaning at work by
many of today’s employees; they want more than just a pay check and job security from
their jobs.
• The Custodial Model
If an organisation does not have the wealth to provide pensions and pay other benefits, it
cannot follow a custodial approach.

3. Compiled and Prepared by: Dr. Shanthi Bavani
Email:shanthibavani.mohan@taylors.edu.my
Extension: 5669
• The Supportive Model
The supportive model depends on leadership, instead of power or money.
• The Collegial Model
The collegial model depends on management’s building a feeling of partnership with
employees.
• The Autocratic Model
Depends on power which means that an employee must follow orders given or else they
will be penalized.
3. What are the five basic approaches to organizational behaviour?
Interdisciplinary Approach
A Contingency Approach
Productivity Approach
Systems Approach
Human Resources Approach
4. Describe the fundamental concepts connected to organizational behaviour.
People: People make up the internal social system in the organization. They consist of
individuals and groups.
Structure: Structure defines the formal relationship and use of people in the organization.
Technology: The technology imparts the physical and economic conditions within which
people work.
Social System: The social system provides external environment within which the
organization operates.
5. Justify, with examples, why knowledge of organizational behaviour is important for
managers.
Understanding organizational behaviour allows the managers to better manage employee
manager relations, improves job satisfaction, and stimulates innovation and creativity
thus guiding him into creating a dynamic working climate.

4. Compiled and Prepared by: Dr. Shanthi Bavani
Email:shanthibavani.mohan@taylors.edu.my
Extension: 5669
Extra: Explain the distinction between the theories of organizational behaviour
CLASS ACTIVITY:
1. Activities (ice-breaking) will be conducted based on the preference of your respective
tutor. This session should be an introduction session where it would enable tutor and
students to interact and understand each other’s’ preferences. Students are advised to
take this opportunity to enquire on the subject matter for further clarification.
2. Students are to discuss their tutorial questions from lecture 1 in the class. Students will
also be examined on other area of the topics covered for further understanding by your
respective tutor.
3. Ensure all students bring along your learning materials (MIB, Study Guide, Slides/Notes
etc.)
**Please take note: All questions should be prepared before attending tutorial classes.
Students failing to do so, will need to see your lecturer for clarification.