This document outlines a SWOT analysis for Wasso Hospital, a remote hospital in northern Tanzania. It identifies the hospital's main strengths as the trust of the community, good medical care, affordable services, and ethical work. Weaknesses include the remote location with high costs, lack of equipment/medicines, staff shortages and turnover, and knowledge/experience levels. Opportunities exist in developing protocols, retaining staff, and improving income. Threats include protocols not being followed, administrative issues overwhelming medical work, unpredictable funds/supplies, and resource shortages. The document recommends a way forward including more project-based and accountable work, routine communication, and time planning to define and evaluate goals.
Healthcare Project Management Techniques - A Pragmatic Approach to Outcomes I...Health Catalyst
Project management skills and good project managers are increasingly important to the healthcare industry because they can help control costs, manage risk, and speed improvement project outcomes. By applying project management techniques, from waterfall to agile methodologies, organizations can plan, organize, and execute a set of tasks efficiently in order to maximize resources and achieve specific goals.
This article explores project management techniques and offers considerations for healthcare leaders when adapting these techniques for clinical, financial, and operational process improvement. The author also shares a pragmatic application and practical tips for implementing these project management techniques in a healthcare environment.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
A Career in Hospital Management, Master’s in Hospital Administration (MHA)/MB...Healthcare consultant
ALL labour that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence, said Martin Luther King, Jr. The Master’s in Hospital Administration course is meant for those people who share these sentiments, because job responsibilities range from giving astute guidance in administration to managing the daily affairs of the hospital.
Efficient management can play a role in saving more lives. With the advent of medical tourism and rapid development in technologies the health sector is emerging as one of the fastest growing sectors in India. Several corporates and business organisations have forayed into the healthcare sector, thus resulting in the healthcare delivery system becoming more organised, systematic and efficient. Hence, the healthcare industry needs professionals who can handle these challenges.
There are several main dimensions most frequently used to measure hospitals performance via clinical efficiency ( Clinical quality , evidence -based practices , health improvement and outcomes for individual and patients)
Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency.
Content in Chapter 5 of Penner, Susan J. (2013). Economics and Financial Management for Nurses and Nurse Leaders, 2nd ed. New York: Springer Publishing Company. http://www.springerpub.com/product/9780826110497#.UOtV2axCrTo
Hospital management and service improvement presentation - low and middle inc...Dr Edward Fitzgerald
Hospital management and service improvement presentation - low and middle income countries:
Discuss the basic principles of health system and hospital management.
Describe how management quality is measured and linked to system performance and outcome.
Outline specific aspects of hospital management relevant to LMIC health systems and hospitals.
Companyprofilesandconferences.com glad to promote a new report on "Lloyds Pharmacy Limited - Strategic SWOT Analysis Review" which provides you with an in-depth strategic analysis of the company's businesses and operations also gives you a clear and an unbiased view of the company's key strengths and weaknesses and the potential opportunities and threats.
Healthcare Project Management Techniques - A Pragmatic Approach to Outcomes I...Health Catalyst
Project management skills and good project managers are increasingly important to the healthcare industry because they can help control costs, manage risk, and speed improvement project outcomes. By applying project management techniques, from waterfall to agile methodologies, organizations can plan, organize, and execute a set of tasks efficiently in order to maximize resources and achieve specific goals.
This article explores project management techniques and offers considerations for healthcare leaders when adapting these techniques for clinical, financial, and operational process improvement. The author also shares a pragmatic application and practical tips for implementing these project management techniques in a healthcare environment.
The presentation describes in brief the patients need, expectations and how to develop the patient care and feedback system to obtain maximum patient satisfaction.
A Career in Hospital Management, Master’s in Hospital Administration (MHA)/MB...Healthcare consultant
ALL labour that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence, said Martin Luther King, Jr. The Master’s in Hospital Administration course is meant for those people who share these sentiments, because job responsibilities range from giving astute guidance in administration to managing the daily affairs of the hospital.
Efficient management can play a role in saving more lives. With the advent of medical tourism and rapid development in technologies the health sector is emerging as one of the fastest growing sectors in India. Several corporates and business organisations have forayed into the healthcare sector, thus resulting in the healthcare delivery system becoming more organised, systematic and efficient. Hence, the healthcare industry needs professionals who can handle these challenges.
There are several main dimensions most frequently used to measure hospitals performance via clinical efficiency ( Clinical quality , evidence -based practices , health improvement and outcomes for individual and patients)
Patient Satisfaction deals with how patients evaluate the quality of their healthcare experience. It is mainly assessed by conducting Patient Satisfaction Surveys using Healthcare Survey Software to determine the high quality of care, in addition to numerous other dimensions of quality, such as relevance to need, effectiveness, and efficiency.
Content in Chapter 5 of Penner, Susan J. (2013). Economics and Financial Management for Nurses and Nurse Leaders, 2nd ed. New York: Springer Publishing Company. http://www.springerpub.com/product/9780826110497#.UOtV2axCrTo
Hospital management and service improvement presentation - low and middle inc...Dr Edward Fitzgerald
Hospital management and service improvement presentation - low and middle income countries:
Discuss the basic principles of health system and hospital management.
Describe how management quality is measured and linked to system performance and outcome.
Outline specific aspects of hospital management relevant to LMIC health systems and hospitals.
Companyprofilesandconferences.com glad to promote a new report on "Lloyds Pharmacy Limited - Strategic SWOT Analysis Review" which provides you with an in-depth strategic analysis of the company's businesses and operations also gives you a clear and an unbiased view of the company's key strengths and weaknesses and the potential opportunities and threats.
Even if you already know what a SWOT analysis is and what it’s used for, it can be tough to translate that information into something you can action.
It can also be hard to examine your own business with a critical eye if you’re not entirely sure what you should be examining.
Reading an example SWOT analysis for a business that is either in your industry or based on a comparable business model can help get you started.
All of our SWOT analysis examples are based on real businesses that we’ve featured in our gallery of free sample business plans on bplans.com
The following 6 examples are
broken into three parts:
1. A quick introduction to the company.
2. The company’s SWOT analysis.
3. Some potential growth strategies for the company based on what’s revealed by the SWOT analysis.
THIS PRESENTATION TALKS ABOUT THE KEY ELEMENTS REQUIRED FOR A HOSPITAL MARKETING PLAN. THIS CAN BE USED AS A REFERENCE FOR OTHER SERVICE MARKETING INDUSRTIES.
THANKS
REYAZ K SIDDIQUI
this is a slideshow prepared for graduate students aimed at helping them learn about swot analysis, attempt a quick personal swot analysis and also to prepare an action plan using a ready made grid.
1-WHAT IS SWOT ANALYSIS?
2-HISTORY OF SWOT ANALYSIS
3-APPLICATIONS OF SWOT ANALYSIS
4-AIM OF SWOT ANALYSIS
5-SWOT ANALYSIS OF HOSPITALITY INDUSTRY
6-SWOT ANALYSIS OF TAJ GROUP OF HOTELS
The ‘Nexus of Forces’— social, mobile, cloud and information access, today determine how a customer interacts with a brand. This makes every customer touch point an opportunity for an enterprise to deliver an agile experience, throughout the customers’ lifecycle - right from on-boarding, identity management to continuous communications.
Hospitals lose significant revenue when a physician position goes unfilled. This presentation was given to members of the Northeast Physician Recruiter Association. It explains why and how to build the case for a health system to invest in recruitment.
Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Pooled referrals are quickly becoming a very popular choice among patients being referred to a specialist. Some Saskatchewan specialists that are using pooled referrals are reducing patient wait times by as much as a half.
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Pre-summit workshop on Wedesday, April 10 at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
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Patient Satisfaction
Patient Satisfaction Today
• Has become an important buzzword in health
care.
• Patients have access to hospital “report card”
patient satisfaction and quality scores.
– Ex: Hospital Compare
• Hospital placing high priority for patient
satisfaction due to scores being tied to
reimbursement rates.
Patient Satisfaction Today
• Patients are better informed.
• Patients want to understand their medical
care and be a part of the decision-making
process.
• Health care is featured almost daily in the
media, increasing patient expectations of the
care provided.
How is Patient Satisfaction Measured?
• Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS) Survey.
• Standardized survey to gather and compare data across
the nation.
• 27 questions based on:
– Physician/Nurse/Staff Communication
– Hospital Environment
– Pain Management
– Overall rating
– Recommendation of Hospital
• Conducted through mail and/or telephone.
• Conducted after patient discharge.
Sample HCAHPS Questionnaire
• During this hospital stay, how often did nurses treat you with courtesy and
respect?
1. Never 2. Sometimes 3. Usually 4. Always 5. Non Applicable
• During this hospital stay, how often did doctors treat you with courtesy
and respect?
1. Never 2. Sometimes 3. Usually 4. Always 5. Non Applicable
• During this hospital stay, how often was the area around your room quiet at night?
1. Never 2. Sometimes 3. Usually 4. Always 5. Non Applicable
• Would you recommend this hospital to your family and friends?
1. Definitely No 2. Probably No 3. Probably Yes 4. Definitely Yes
• Using any number from 0–10, where 0 is worst hospital possible and 10 is
the best hospital possible, what number would you use to rate this
hospital?
Hospital Compare
Impact of ACA on Patient Satisfaction
• Pay For Performance (P4P).
• DRG payments are adjusted based on
performance on HCAHPS (30%) and clinical
process measures (70%).
• Patient satisfaction makes up 30% of hospital’s
score.
– Recommend Hospital
– Rate Hospital 9–10
Excellent Patient Satisfaction
• Excellent customer satisfaction goes beyond
patient interaction during hospital stay.
• Organizations judged on customer service the
instant contact is made with patient or family
member (phone, face-to-face, email, etc.).
• Higher patient satisfaction with inpatient care
and discharge planning is associated with
lower 30-day readmission rates.
» Source: AM J Managed Care, 2011; 17(1): 41-48
Trickle Down Effect of Excellent Service
• Providing excellent service leads to happy
patients who are less anxious.
• Less anxious patients are more cooperative,
leading to positive results.
Patient Needs
• Customer-friendly environment.
• Compassionate, caring, and individualized
care.
• Respect for privacy.
• Cultural sensitivity.
• Timely and proper explanations about ...
With the wait list eliminated, the Crisis Assessment Team (also known as CAT) has now evolved to not only respond to requests for service (elective or urgent), but also to be consistently abreast of all activity within the service.
Streamlining Your Medical Practice for Profitability and SuccessConventus
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Bottom Up, or "Tarte Tatin" strategy for implementing Lean in St Elisabeth Ho...Henk Veraart
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Presentation by Rich Pollack, VP and Chief Information Officer, VCU Health, at the marcus evans National Healthcare CIO Summit held in Pasadena, CA March 13-14 2017
• Brilliant ex Indian Army Medical Corp officer with profound knowledge of management of men,material and money and taken part in various army operation including establishment of new medical field unit with resource management for newly raised army division.
• Strategic and enthusiastic healthcare professional helping healthcare systems in opening hospitals, maximizing patient satisfaction, improving efficiency/processes, enhancing quality, physician engagement/ hiring and managing their revenue/cost.
• Proven 20 years of progressive experiemce in healthcare with 10 years of Administrative, Quality Management and operations experience in the healthcare & consulting area with a strong background in healthcare operations/ administration, processes, IT- HIS Implementation and cost management
• Accomplished, self motivated, detailed oriented and analytical professional offering extensive auditing, process improvement and presentation skills; highly experienced in resolving customer issues and problem solving.
• Greatly qualified at developing meaningful working relationships across all levels of an organization including executive levels, and able to work with minimal supervision and under pressure.
• Experienced identifying the key business drivers and their Pain and Vision, in order to assess risks, troubleshoot and resolve customer issues, and as a result, develop a strong win-win relationship.
• Fluent in English and Hindi with excellent listening, communication and interpersonal skills and a highly developed ability to deliver through influence
A short presentation I gave to Clincial Officers working in a Tanzanian Hospital about the importance of reading and thinking yourself about new medical ideas and insights.
2008 Annual Report Wasso Hospital, Ngorongoro, TanzaniaChristian van Rij
2008 Annual Report of Wasso Hospital: Ngorongoro's District Designated Hospital.
In this report you will find some background information of our hospital and a summery of our achievements and challenges in 2008.
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
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To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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2. What is a SWOT analysis about?
Strengths Weaknesses
SWOT
Opportunities Threats
3. As example
The SWOT analysis of Wasso Hospital
A remote hospital in northern Tanzania
4. Our Strengths
• Trust of our community
• Good level of medical care
• Affordable Services
• Ethical work with compassion
5. Our Weaknesses
• Remotely situated with high running cost
• Lack of equipment / medicines
• Shortage of good staff / High staff turnover
• Knowledge / experience levels
• Administrative transparency, reports & budgets
6. Our Opportunities
• Developing protocols:
– Medical and administratively
– Straight forward, well thought, routinely checked
and clearly reported
• Developing incentives/approaches to retain staff
• Improving income by:
– Improving our efficiency
– Increasing our patient income
– Becoming more donor attractive
7. Our Threats
• Protocols made, but possibly:
– Not transparent, not adapted or too complicated
– Will neglected without follow up
• Administrative overwhelms medical issues
• Poorly predictable funds & supplies
• Financial and Human resource shortages
8. Way forward
• More Project based working
– Administratively and Medical
– Developing output monitors
• More Follow up:
– Checking and Reporting while Adjusting
– Creating more Accountability & Efficiency
• Routine communication with all stakeholders
• More scheduling by the task assigned persons
9. Time plan for specific goals
• Define specific goals for the way forward
• Define who has which responsibilities
• Define the timespan to reach these goals
• Then evaluate the result and move forward
Editor's Notes
Medical Officer in ChargeDecember 2007 – October 2009