1. Douglas Edmond Goffaux
Goes By: Ed
850 Sherwood Rd.
Charleston, WV 25314
Cell: 585-747-2780
Email: manofjc1@yahoo.com
Career Objective: To better skills within Business or Human Resources in order to bring
value to the workplace.
Education: B.S. in Business Administration May 5, 2007
Southern Polytechnic State University
Marietta GA
Work Experience: Salzman Group Rochester, NY 10/12 – 6/13
Customer Service Rep.
 Response to errors and problems with orders
 Correction of address and customer information
 Input of order for parts and other items as needed
 Reviewing of reports
Sutherland Global Services Rochester, NY 3/11 – 10/12
Smartphone and tablet support
 Technical phone support
 Use of ticketing system to input client needs and track customer’s
problems
 Analytical problem solving
 Customer Service
Express Employment Professionals Charleston, WV 05/ 08 – 1/11
(Temporary work assignments)
Software testing
WVMI (West Virginia Medical Institute)
 Comparing software to hard copy specs set out by the company to
comply with clients needs.
 Entering bugs into tracking system, and confirming errors where fixed.
HR/ General office
Job Corps Temp. HR Rep
Huntington National Bank HMG
 Filing
 Answering phones
 Placing calls as needed
 Working with computer systems using Microsoft office
Help Desk
CDI Corporation
 Resetting I-Pay passwords
 Researching entries in accounting system for proper payments
 Assisting employees in setting up I-Pay and setting up Web time
system

2. Data Entry
Bio-Chem Testing
McJunkin-Redman
 Entering data into data base systems
 Verifying information is put in correctly by double checking current
databases.
Extended University Marietta, GA 06/06 – 05/07
Student Assistant to the Dean of Extended University
 Answer phones
 Assist Dean and her staff
 Check student files (certificate programs)
 Run errands as needed
Computer Skills: Microsoft Office
2003
 Word, Excel, PowerPoint, Access, and Outlook
2007
 Word, Excel, PowerPoint, Outlook, and some Access
Internet
MS Internet Explorer
Firefox Internet Explorer
Other skills
Ability to quickly pick up new computer systems
Able to self learn software programs through hands on use
Awards: Boy Scouts of America
Eagle Scout
North West GA Council 10/00
Vigil Honor in OA
North West GA Council 09/01