Accomplished System Administrator with years of managing servers across multiple platforms is seeking a full-time IT support position.

1. Bertha Baker
PO Box 53342
Knoxville, TN 37950
PH:828-242-1458
Email: brbaker2031@comcast.net

2. Home
Objective
Qualifications
Education
Employment
Skills
OBJECTIVE
To pursue a career in IT/Computer
Administrative Support where my
extensive System Administrator,
Customer Support experience,
and software/technical skills will
be further developed and utilized
for better career growth.

3. Home
Objective
Qualifications
Education
Employment
Skills
EDUCATION
• Westminster College of Salt Lake
City, UT B.S. DEGREE in
COMPUTER SCIENCE/TECHNOLOGY
MINOR: BUSINESS ADMINISTRATION
• Pursuing Medical/Billing Certification,
New Horizon Computer Learning Ctr.

4. Home
Objective
Qualifications
Education
Employment
Skills
Technical/Special Skills
• Typing Speed: 70 wpm
• Project Coordinating
• Computer System Admin/Trainer
• Certifications in Advance MS Office Words,
Excel, PowerPoint, MS Access, Outlook,
Internet Explorer…
• Insurance Sales- Certified in Property &
Casualty

5. Home
Objective
Qualifications
Education
Employment
Skills
Employment
Sitel Corporation (Provides Insurance to U.S. Military
Families), 5-2011 to Present (Full-time)
• Received DIRECTOR’S ALL STAR AWARD, for highest
Score in Quality Customer Service & Attendance. (out
of 500 employees)
• Confer with customers (by email, phone, &
correspondence) to provide information, & resolve
complaints re: Auto/Home Insurance products.
• Retrieve & update customers data from computer
database utilizing various Computer electronic
forms/Software: modify member’s records, Issue and
cancel policies. Document inquiries & complaints.

6. Home
Objective
Qualifications
Education
Employment
Skills
Employment
Tennessee Disability Claims (06/10 to 10/10),
Full-time
Claims Examiner
• Reviewed, researched, and analyzed
disability claims application filed by
American citizens.
• Responsible for investigating the
application process and evidence, including
contacting Medical Doctors, education, legal
records, Hospital records, and any other
information pertinent to determining
applicant’s legitimacy for disability benefits.

7. Home
Objective
Qualifications
Education
Employment
Skills
Employment
American Collectibles Network/JTV (11/04 to
06/10), Full-time
Correspondence Specialist/Customer Support
• Provided accurate resolution to product and
billing inquiries via phone calls, emails,
direct, and Confidential letters using MS
Office Words.
• Reviewed and edit these Official Letters to
assure correctness in format, punctuation,
and grammar. Highly experienced in dealing
with irate customers.
• Assisted with Training users on
Hardware/Softwares for improvement in
Customer Support.

8. Home
Objective
Qualifications
Education
Employment
Skills
Employment
U.S. Federal Government, Dept. of Agriculture
(5/98 to 11/04), Full-time
System Administrator/Software Trainer
• Responsible for Coordinating IT migration of all
users data from old Data General systems to
new IBM systems. Resolved system problems.
• Coordinated and implemented the new
software Training for Unit’s users.
• Implemented all hardware/software installation,
upgrades, and system backup plans.