1. Sydnee Adams
3000 Evangeline St Apt 195
Monroe, LA 71201
Phone: 337-936-6620
E-mail: ssadams2010@gmail.com
Education
University of Louisiana at Monroe
Bachelors of Science in Finance with a double major in Risk Management and Insurance (May 13,
2017)
Experience
Consumer and Small Business Offline Subject Matter Expert (July 1, 2014 –Present)
CenturyLink (100 CenturyLink Ave Monroe, LA 71203)
Responsible for assisting customers with online requests for new service, responding to
consumer emails in regards to various service and billing issues, and assisting with the
development of new, innovative procedures and tools for customer assistance
Worked with 3rd
party IT representative from IBM to develop automation tools designed for
efficiency in completing service requests
Training new and rotating employees on team procedures
Sales Representative (April 2014 – July 2014)
Prime Communications, L.P. (AT&T Retailer) (12550 Reed Rd. Suit 100 Sugar Land, TX
77478)
Informing customers of the latest technology offered by AT&T
Educating customers on new their device purchases and service plans for their mobile and
wireless devices, home phone, and Internet services
Senior Operations Analyst (July 7, 2013 – March 9, 2014)
J.P. Morgan Chase Mortgages (743 Kansas Ln. Monroe, LA 71203)
Review and analyze mortgage document
Locate and correct informational errors within documents
Finalize and confirm the sales and purchases of mortgage loans
Skills
Able to fluently operate Microsoft Word, Excel, and PowerPoint
Speak and read French (moderately)
Communication
Organizational
Analytical Thinking and processing
2. Resume: Sydnee Adams
Page 2 | (337) 936-6620
Processing Information from multiple sources
Time Management
Budgeting (financial management)
Time Management
Working in multiple systems simultaneously (multitasking)
Basic Risk Management training
Peer and Superior Training
Project Management
Organizations
Sigma Alpha Pi (The National Society of Leadership and Success)
The National Association of University Women
Other Experience
Assisted CentruyLink partner IBM with the development of multiple service and efficiency
applications
References
Rev. Gerald W. Perkins Sr. (Pastor Union Baptist Church) (Jennings, LA 70546)
Office: (337) 824-1369
Cell: (337) 515-8744
Juston Jones (Specialist 3 CenturyLink Corporate Offices) (Monroe, LA 71201)
Cell: (337) 303-7381
Matthew Acosta (Supervisor Queues CenturyLink Consumer and Small Business Offline Support)
(Monroe, LA 71201)
Office: (318) 330-6376
Pastor James M. Bibby Sr. (Pastor Litroe Church of God in Christ ) (Litroe, LA 71260)
Cell: (318) 608-9580
