1. Grace Chorey
grace@graceandmichael.com|206-310-8446
QualificationProfile
Highly accomplished technology solutions manager with expertise in strategic capabilities visioning and road
mapping, execution of enterprise programs and projects, partner development, and systems/process/user
experience optimization. Strong focus in reporting and data architecture, systems and data integration, and
release execution. Seasoned manager with strong customer service orientation, continuous improvement
mindset, and proven abilityto lead and inspire cross functional teams. Recognized for abilityto manage teams
through the ideation and execution of large-scale packaged or custom software implementations. Strategic
thinker, exceptional communicator, inspires teams to excel. Results-driven, high tolerance for ambiguity and a
strong aptitude for new technology.
Areas of Expertise
StrategicPlanning Portfolio Management Program & Project Delivery
Resource Management Change Management Skilled Facilitator
Data Architecture & Analysis Process & SystemsOptimization Rapid Prototyping
Vendor Management UI Design P&L Management
Professional Background
manager, technology solutions | Starbucks Channel Dev. Technology | 2013 – current
Lead a team of 6 analysts responsible for driving businessvalue and efficiencies through transactional
application implementation, data architecture, integration and visualization. Design and implement technology
vision and strategywhile introducingnew tools, people and processes for StarbucksCPG, Licensed,
Foodservice and Office Coffee linesof business.
· Own and drive planningand execution and deliveryof highlycomplex global enterprise technology system
implementationsin accordance with businessneeds, requirements, and enterprise priorities.
· Responsible for solution approach and technology recommendation to support the reduction of forecast
variance by ~$2.5MM/month.
· Define high-level, shared vision/approach for data and reportingplatforms supportinga multi-billion-dollar
businesschannel, includingidentification of operational plan and organizational needs for Channel
technology.
· Sponsor innovation in dailyoperations to transform technology solutions and enhance user experience
resultingin productivity gainsof ~25-30 hours/month through data accessibilityand automation.
· Proactively identifyleadingtechnology trendsand strategicvendor engagementsthat propel the
organization into the future.
· Accountable for talent and resource planning of cross functional teams, includinghiring, coaching, and
trainingto ensure the highest qualityof deliveryand to foster ongoing partner development.
· Drive change through enablingthe team to be a single point of contact with field and support business
partners,businessintelligence and transactional teams, architecture, and program management asit relates
to data and analyticssolutions across Channel Development.
· Establish and maintain best practices to drive continuous improvementsacross critical concurrent
transactional and analytical platforms.

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systems analyst lead | Starbucks Channel Dev. Technology | 2012 – 2013
Responsible for leading the delivery of first multi-million-dollar implementation ofOracle/Siebel Trade
Promotions Management transactional and reportingplatforms. Built and developed a team of 5 to provide
tier 2 user support and ongoing enhancementsfor internal and external users. Acted as change agent asteam
transitioned from waterfall methodology to agile methodology without compromising deadlinesor sacrificing
business-critical features.
· Responsible for driving delivery of Global Trade Promotions Management implementation enablingCPG
businessto achieve >10% growth targetsYoY.
· Lead strategy, roadmap and architecture of critical Channel Development analyticsplatform to empower
data-driven decision making across CPG, Licensed and Foodservice/Office coffee businesses.
· Created dashboard reports and critical statusreportingfor key businessand technology executives,which
provided clear and concise metricsand identified vital operational trends.
senior systems analyst | Starbucks Store Dev. Technology | 2009 – 2012
Lead functional analyst for SIMS. Lead functional analyst and project manager for Service Level Agreement
enhancementstoOracle CRMOD Global FacilitiesManagement System. Track lead for deployment and support
of new 3D Revit BIMtools and Buzzsaw document management to global markets. Daily guidance and
mentoringof less experienced analysts.Acted asliaison between customers, customer representatives,
developers,professional service providersand other analysts to set goals, implement best practices, and drive
towards innovative solutions.
systems analyst | Starbucks Retail Technology | 2007 – 2009
Daily analysis,documentation and trainingfor Retail Store Platform (e.g., Simphony) software replacement
project implemented toover 17,000 retail stores. Sustainment lead for international legacyPOS system (IRIS).
BusinessRequirementsChange Management lead. Performed gap analysison large-scale, highlyvisible
projects.Conducted field studiesto thoroughlyunderstand root causes and make recommendationsfor
possible solutions.
conference planning lead | Starbucks PNW Regional Office | 2005 – 2007
Daily management of special projects, includingleadership conferences, open forums, and partner
recognition/incentive programs.Designed processes and systemsto document and manage problem
resolution for future coordinators. Budget tracking for multiple areasand events.
VIP Customer Support Specialist | Benevon | 2003 – 2005
Customer support specialist for large and VIP accounts; coaching and trainingin fundraisingtechniques,
processes, and custom software tools.
Education
BA | Philosophy| 2002 | Whitworth University
BA | Communications| 2002 | Whitworth University
summa cum laude
Technical Skills Microsoft Office Suite, SQL, Siebel CRM/TPM, Oracle ERP, Oracle CRMOD, Logility,
Tableau (includingsupportingdata models), Demantra TPO, UI Design, UML