1. Doroteia Dos Prazeres Ferreira Dos Santos
Projeto Nova Vida,
Rua 36 – F5 Apto 5,
Luanda/Angola
Luanda Mob: 00244 940445886
E-mail: dossantos.doroteia@hotmail.com
Personal Profile
An experienced and versatile professional, capable of adapting to changes in
environments and challenging situations, whilst remaining focused on sustaining
performance and delivering results. I am an immaculately presented individual, with
good knowledge of the Document control management and office administration sector.
I have excellent communication, organizational and creative skills. I am also helpful
with a friendly and warm disposition, capable of working independently, and or as part
of a team.
I have a good knowledge of the following Microsoft Office applications: Word, Excel,
Locard, Outlook, Sharepoint and Aveva Net.
I am experienced in delivering a personalized service to clients and fulfilling clients’
individual requirements as needs.
Employment History
SBM Offshore Sucursal De Angola
Rua dos Mariantes
Nº18 Bairro Prenda
Luanda – Angola
Administrative Assistant
October 2015 – To Present
Responsible for:
• Supporting the senior-level manager
• Maintain electronic and hard copy filing system
• Receive and direct visitors around the office
• Word processing, open, sort and chasing payment
• Liaise with finance department (Monaco) with regards to invoice approval
• Resolve all administrative issues
• Liase with company drivers and suppliers
• Prepare and modify documents including correspondence, reports, drafts,
memos and emails
• Schedule and coordinate meetings, appointments and travel arrangements for
Managers
• Maintain office supplies for department
• Perform data entry and scan documents

2. BP Luanda
Avenida 4 Fevereiro
Torres Atlântico – 5th Floor
197 – Luanda – Angola
Document Controller - TQ Coordinator
June 2013 – April 2015
Responsible for:
• Participating in weekly calls with FPSO to provide updates on Technical
Queries onshore/offshore support.
• Maintenance and, coordination of the Technical Queries and electronic MOCs
Sharepoint and registers.
• Maintenance of the Site Operating Procedures Sharepoint and register.
• Providing document control support both to onshore/offshore engineers and
technicians/staff.
• Provide Document Management System (DMS)
• Provide a search, retrieval, ordering and re-filing service for end users
• Maintain document file systems, indexes & document registers for critical
documents, both physical and digital
• Organize scanning and copying of documents and upload them to the DMS.
• Manage lifecycle of documentation and correspondence
• Organize for the transmission of documents to and from third parties, including
partners, vendors, regulatory agencies and other external bodies
• Responsible for data (attributes) integrity of the DMS
• Participates in the auditing of the DMS when as required.
• Administers security permissions for document management systems to end
users.
• Naming and numbering conventions & issues document numbers.
• Implement BP’s Retention Policy to all documents managed in the DMS.
• Accountable for reporting operations performance KPIs.
• Interfaces document management resources with partners, vendors, regulatory
agencies and other external bodies, keeping distribution contacts current.
• Interfaces with Function Document Leads and DMS users.
• Maintain revision history for controlled documents
• Maintain formal registers
• Maintaining links in OMS Navigator
• Timely delivered document control services.

3. BP/British Petróleo
Avenida 4 Fevereiro
Torres Atlântico – 5th Floor
197 – Luanda – Angola
Document Controller
January 2012 – June 2013
Responsible for:
• Start-up Operations Document controller
• Expedite the redline Mark-up drawings to and from the service provider, and
back to BP
• Issue controlled documents - Ensure that all documents are issued in a timely and
controlled manner with no errors
• Maintain the controlled documents register- Ensure all documents are recorded
in the document register.
• Ensure controlled documents are managed properly and people are aware of the
systems
• Administer the Sharepoint system (in terms of access, creating team sites, setting
up permissions) - Ensure the correct people have appropriate access in
Sharepoint as well as administering user names and passwords.
• Process requests to access the team sites area.
• Setting up the team sites in Sharepoint or in Angola ONE, and also providing
training and support for those using team sites
• First line support for AVEVA NET in Angola - Investigate problems with the
AVEVA NET and to resolve queries. Escalate issues that cannot be resolved and
track resolutions.
• Provide support to the rollout of AVEVA NET in Angola/Luanda.
British Transport Police
SSU, 14-22 Batches Street,
London N1 6DL
Forensic Property Officer
June 2009 – December 2011
Responsible for:
• Administration of the Forensic Property Store and to ensure case managements
systems are updated in accordance with Force policy.
• Receive, record details on property forms storing logically and making entries
on to the property database (Socrates, Locard, Kim and Crime) and store all
items of property taken as evidence accurately to ensure the secure storage of
property, provide continuity of evidence and provide for its’ efficient retrieval
when required.
• Maintain an efficient property handling system, providing officers with details
of property they are responsible for on a regular basis and liaising with officers

4. and SCE’s in regards of property returns and disposals ensuring they are dealt
with promptly and efficiently continually monitoring the length of time property
has been stored.
• Provide written evidence statements to OIC’s and to the court when requested
by the judge
• To arrange eventual disposal of exhibits, disposal of Special Property such as
drugs, fire arms hazardous substances in the appropriate manner.
• Manage access control to the Forensic Property Room.
• Maintenance of the SSU consumables stores.
• Undertake any additional duties as directed by Line Manager.
British Transport Police,
25 Camden Road,
London NW5
Facility Coordinator
Sept 2006 – May 2009
Responsible for:
• First point of contact, for Finance & Corporate Services related queries
from all FHQ staff
• Accept and discharge ownership of personal workload ensuring all work is
resolved to customer Satisfaction and within Service Level Agreements.
• Manage incidents with third party suppliers to resolution within Service Level
Agreement.
• Prioritizing and processing bookings from e-mail and telephone contact as
required, using Outlook. Ensure the highest standards of accuracy and
completeness of data input.
• Oversee the procurement process for all Facilities purchases from capital and
revenue budgets, ensuring processes and procedures are adhered to such as
meets legal and organization auditing requirements.
• Responsible for raising requisitions, processing orders and all administration
functions of the purchase order system, including maintaining all records
concerning the Facilities Budget spend, ensuring invoices are paid in timely
manner.
• Arrange office moves, supply and equip any new offices with suitable furniture
and fittings, space planning, furniture installation, etc.
• Provide a technical support capacity to the whole department, as may be
required to respond to business pressures and priorities.

5. Education and Training
Robert Gordon University
September 2014 – Ongoing
Distance Learning Course
Graduate Certificate - Information Studies
South Bank University - London
2007 – Postponed
Pursuing a degree in Business Management
Part/time
Westminster Kingsway College - London
2001 – 2003
Access in Travel & Tourism
Passport Travel and Welcome Host Certificate
Cambridge First Certificate in English
Jobwise Training Limited - London
June to August 2000
Diploma in Reception and Switchboard Operations
INTERESTS: Reading, Dancing and Socializing, Cooking, Travelling and
Learning about Other Cultures.
References available on request