1. Scott Townend
0433 049 432
scott.townend10@gmail.com
D.O.B:10/11/1986
SCOTT TOWNEND
To whomit mayconcern,
Thank you for givingme the opportunitytoapplyforthisrole at yourcompany,myname isScott and I’ma hard
working,positive andfriendlyCustomerService representative andTransportSpecialist,whoalwaysstrivesfor
resultsandisexceedingexpectations.
I am currentlylookingforapositionthatwill allow me toutilisemypassionforcustomerservice andfurthermy
developmentandcareerinthisfield.Iwill be agreat assetto your company,as I believethatIwill bringnew
strategiesandideasaswell asmy experience.
WORK EXPERIENCE
DHL
DHL is the globalmarketleader in the logistics industry.DHL commitsits expertise in internationalparcels,express,
air and ocean freight,road and rail; warehousing solutionsfrompackaging to repairsto storage;mail deliveries
worldwide.
CustomerService Representative.
2010 – 2014
Liaisingwithclientsandcustomerstocreate andplan strategies tohave freightdeliveredontime andina cost
effectivemanner.Aswellasadvisingcustomerswithsoundandcustomsadvice andclassificationof product.
KeyResponsibilities:
 Providingclientswithgreatcustomsandlogisticsadvice.
 Liaisinginternallytoprocessfilesforinvoicing.
 Maintainingstrongcustomerrelationships.
 Liaisingexternallywithotherforwardersforfreightratesanddocumentation.
 Assistwithinternal trainingfornewrepresentativesasa seniorstaff member
 Supporting/liaisingwithcompanyinternallyfordevelopmentof new freightsystemsandprocedures.
KeyPrograms:
 LogisAir (CRMinternational)
 Outlook
 Microsoftoffice (word,excel, PowerPoint)
 Millman(internal DHLsystem/Domestic(CRM)
 ICS (Australiangovernmentcustomssystem)
 NFE (CRMDomestics/international –systemindevelopment
FOSSIL
Fossil is an American designerand manufactureof clothing and accessories,primarily watchesand jewellery also
sunglasses,wallets,handbagsand belts.
Salesassistant:
2009 – 2010
Keyresponsibilities:
 Providingcustomerservice toclientelewhocame intofossil stores.
 Exceptional understandingof productandsalesknowledge.
 Provide technological knowledgetocustomersinregardstowatches.

2. Scott Townend
0433 049 432
scott.townend10@gmail.com
D.O.B:10/11/1986
KeyPrograms:
 MYOB (CRM)
MeasurementSolution
Since 1985 MeasurementSolutions,an Australian Owned Company hasspecialised in theapplication and supply of
ProcessMeasurementSensors,Switches,Transducers,DirectionalControlValves,AssetProtection and Overpressure
Protection Equipment(RuptureDiscs).
Distributioncoordinator and stock planner:
2005 – 2009
Keyresponsibilities:
 Providingongoingsupporttosalesstaff onstock quantitiesanddistributioninformation
 Coordinationof deliveries domesticdeliveriesbothstate andnational.
 Trackingand receivingof deliveriesfrominternationalsuppliers.
KeyPrograms:
 File makerpro(CRM)
Other Jobs:
 Council gardener–2006 (6 monthscontract)
 Labour inboat buildingindustry –2006 (3 monthcontract)
 Waiterat Arthur’srestaurant – 2003-2004 (casual)
 Kitchenhandat hog’sbreathcafé – 2004 (highschool workplacement)
Education:
 2004 – highschool certificate (HSC)
 2010 – logisticscertificate III
 2006 – CertII inGreenery
 2007 – Bachelorof arts (majoringinAncientHistory) openuniversities
 2005 – introductiontofilmandtelevisionatNorthSydneyTafe
Refereescanbe submitteduponrequest.
Thank youfor takingthe time toread my resume.Ilookforwardtodiscussingthiswithyou.
Warm regards,
Scott Townend.