PROJECT MANAGER WITH 23+ YRS EXPERIENCE

1. DIANE A. MORRA
Greenville, RI 02828
Dianem424@yahoo.com | LinkedIn: https://www.linkedin.com/in/diane-berard-morra | (401) 261-8049
PROJECT MANAGEMENT | CUSTOMER SERVICE
Twenty plus years of skills and expertise in project management and customer service field for the IT,
construction and electrical industries. Excellent written, presentation, and verbal communication skills.
Extremely high attention-to-detail and ability to see the big picture. Exceptional planning, time management,
prioritization, and organizational skills. Robust knowledge of Microsoft Office Suite.
PROFESSIONAL EXPERIENCE
DM Consulting and Contracting August 2016-Present
Contracting for various companies to enhance and grow my skillset.
 KT&T
o Perform energy efficiency audits
o Train their personnel on auditing
o Train their personnel on the software used by utilities
 Verizon
o Work in customer service upselling Verizon products and services
o Perform Accounts Receivable function
o Assist customers with service and billing issues
 UL (Underwriters Laboratories)
o Prepare reports to send product to the lab for testing for CVS
o Pull product for lab testing
o Verify products are in compliance with CVS standards
o Provide data analysis
CVS Corporate Headquarters, Contractor for Swoon Technologies, Woonsocket, RI July 2015-August 2016
Project Manager, Retail Project Management and Strategic Administration
 Associate Project Manager for Pharmacy Operations Department to assure new and upgraded CVS
Pharmacies were budgeted, scheduled and completed within budget, scope and to the satisfaction of
our client.
 Project Manager for the automation/robot program within the pharmacies, responsible for the
installation and roll out of automation robots for CVS with a $3 million dollar budget to cover 8 stores
for the second half of 2016 working with program sponsors to assure the projects are within scope and
budget.
 Developed project plans, including timelines, milestones, deliverables, success criteria, measurements,
and communications.
 Managed internal and external project lifecycle requirements.
 Supplied data analysis to measure and report on progress towards program/project goals.
 Associate Project Manager on the project team to transition nearly 1700 Target Pharmacies into CVS
Pharmacies within the Target stores.
 Created daily reports and managed the database on SharePoint, this included creating tracking
spreadsheets to monitor close out.

2. Energy Electric, Inc. (contractor), Uxbridge, MA November 2014-July 2015
Construction Project Manager
 Assisted the Senior Project Manager on design build projects from inception to finished product.
 Executed take offs from blue prints and put projects out to bid.
 Wrote cost proposals and designed lighting packages for the jobs.
 Verified labor hours and tracked project hours to stay within time and budget.
 Composed weekly manpower requirements based on the phase of the project.
 Attended weekly job site meetings and resolved any issues that arose.
LighTec, Inc., Merrimack, NH March 2010-December 2013
Program & Project Manager
 Partnered with Public Service Co of NH (Eversource) to manage the Small Business Energy Efficiency
Program.
 Administered the rebate and Energy Efficiency Program.
 Managed the administration of the awarded utility contract from beginning to end of contract.
 Participated in contract negotiations.
 Trained management, auditors, vendors, electricians and co-workers.
 Brought many regional accounts to LighTec and administered rebates for them, this included Efficiency
Maine, PSNH, and NGrid projects by executing the current marketing strategies of LighTec, Inc.
 Performed a risk assessment/cost analysis on all jobs.
Atlantic Energy Solutions, Inc., Foxboro, MA April 2008-February 2010
Program & Project Manager
 Ensured overall management of assigned energy efficiency projects including engineering
management, cost estimates, scheduling, procurement of equipment, logistical coordination and
subcontractor/vendor management, coordination with the customer and financial performance, and
negotiating contracts for each fiscal year.
RISE Engineering, Cranston, RI September 2003-April 2008
Project Manager
 Managed energy efficiency program contract for PSNH and fiscal budget of approximately $2 million
dollars to be used to fund energy efficiency lighting to small businesses, cities, towns, and schools in
MA, RI, & NH, with incremental awards of additional revenue.
 Met the goals set forth by the utility at 99% of the contract sold.
NESCO, Canton, MA January 2001-August 2003
National Accounts Project Manager
 Accountable for blue print take offs, quotes, inventory and scheduled delivery of product to the site as
well as punch lists, open order reporting and budgeting to make sure the project falls within the
specified budget.
 Coordinated with major vendors such as GE Lighting and Switchgear, Sylvania, and Phillips to assure
that the power needs for the store were met.
 Worked on a project team for remodel and design build of 300 stores in 2 years.
EDUCATION
Providence College, Providence, RI
Bachelor of Science