ppt on listening skills topic of business management subject

2. Listening is the ability to accurately receive and
interpret messages in the communication process.
L – look interested or get interested
I – involve yourself by responding
S – stay on target
T – test your understanding
E – evaluate the message
N – neutralize your feeling

3.  An attentive speaker stimulates better speaking by the
speaker.
 A good listener learns more than an ordinary listeners.
 A good listener learns to detect prejudice, assumption
and attitude.
 Communication is not complete without listening.

4. Listening Hearing
 Focused
 Voluntary
 Intentional
 Accidental
 Involuntary
 Effortless

5. Active
listening
Passive
listening
Empathic
listening
Selective
listening
In this, listening
is done so
intensively that
the speaker is
well understood,
both
intellectually and
emotionally.
In this, listener is
just probably
pretending to
listen but is
otherwise
indifferent to
what is being
said.
Here listening is
done according
to whims and
wish. The
listener selects
the parts that he
is desirous of
listening and
ignores the rest.
In this
listening is done
attentively while
someone speaks,
paraphrasing and
reflecting back
what is said, and
having judgment
and advice.

6. Physiological
Barriers
Environmental
Barriers
Psychological
Barriers
It is related to
human body and
mind. It may result
from individual
personal discomfort,
ill health, poor
eyesight or hearing
difficulties.
It may exist in the
environment that
result in the message
or information not
being received
effectively.
Noise can be a big
physical barrier .
This include
behavioral aspect like
belief, bias, likes &
dislikes, attitudes etc.
e.g. – prejudice, apathy
or fear are common
psychological barrier.

7. Seek to understand before you seek to be understood.
Be non judgmental.
Give your undivided attention to the speaker.
Use silence efficiently.

8.  Stop talking and listen.
 Put the speaker at ease.
 Show that you want to listen.
 Remove distractions.
 Empathize with the speaker.
 Be patient.
 Hold your temper.
 Avoid argument and criticism.
 Ask question.