I have updated my cv for relevant purposes and seek opportunities with Helpdesk /Application Support.

1. Denzle McDonald MBCS
1 Crossways, Houghton Regis,
Dunstable, Bedfordshire, LU5 5NB
(H) 01582 655075
(M) 07738 492816
Email:denzle@hotmail.com
Profile
I am committed with a professional attitude to work and a conscientious individual with excellent
communication skills, (both verbal and written) and a great willingness to succeed in all that I do.
The IT; Technical and B2B Sales Support experience that I have gained over the past 10 years has
enabled me to grow and develop in many areas of my profession. I am Passionate about delivering a
service that exceeds customer's expectations and seeking a new opportunity to utilise and expand
my existing knowledge base.
Career History
April 2015 – Present Various Agency Contract (Interim) Customer support roles
• Receptionist – (switchboard duties, administrative tasks, mail sorting and filing etc.)
• Customer facing Client liaison Support Roles
Sept 2010 – Dec 2014 Applications Specialist: Care UK (Private Healthcare)
• Liaised with Operational staff to ensure data quality, record keeping and audit information
arising from their activities in support of information and performance standards.
• Liaised with the IM&T Training team and offer guidance and mentoring with the
development of training materials and manuals as required.
• Liaised with the service desk and support staff to ensure that user set up and password
control, together with an up to date register for all staff authorised to use the system is
maintained with LANDESK Management Suite v5.0 Remote tool and TestTrack Management
software.
• Utilised LANDesk Web Desk for various tasks. Mainly used the RDP functionality to dial into
user’s machine for remote support. This was also used as call logging systems to log and
track open calls/incidents. Some cases to package up and deploy software to a wide number
of machines automatically.
• Maintained PAS and GP databases: IMS Maxims, Adastra and Datix to ensure that the latest
release of software functions effectively, and that updates to look up tables and data
dictionaries are implemented in a timely fashion.
• Liaised with third party organisations in the support and maintenance of clinical and
operational systems.
• Designed and delivered own database and training guides on utilising Adastra database for
new healthcare staff
• Compiled user guides setup for remote computer accessing via Citrix desktop software
• Designed, built database and delivered presentations for senior management to produce
Out of Hours service performance activity report
• To provide direct supervisory and operational support during Out of Hours through
managing and maintaining an efficient and well organised team and service
• To provide direct supervision and leadership to non-clinical staff working within the Out of
Hours service.
• To monitor and manage patient flow and service pressures through the Adastra PAS system
taking necessary action to ensure a smooth and efficient service

2. • Assisted in Software Testing UAT of Adastra at Care UK Head Office for Major Project on
remote Laptop devices
• Liaise with Medical Management and Staff. Booking Medical Agency Staff as well dispatching
Mobile Medical Crew. Call handing for Triage Doctors
• Treatment Centre Receptionist Booking Walk-in and Appointment Patients, Set up facilities
for Shift Clinicians.
• Achieved ‘Employee of the Month’ ending 2011 Care UK Ltd, Luton Branch.
Oct 2008 – Sept 2010 Contract short work covering the following roles and duties:
• Receptionist – (switchboard duties, administrative tasks, mail sorting and filing etc.)
• Customer facing Client liaison Support Roles
Jun 2007 – Sept 2008 Customer Care Representative 3 Counties Vehicle Hire (Redundancy)
• Completing all necessary vehicle checks to comply with Road Safety
• Advising customers on vehicle safety
• Dealing with customer enquiries
Nov 2006 – Feb 2007 Technical/Document Solutions Consultant Manufacturer’s Capital
Equipment: Canon, Panasonic Konica Minolta (relocated to Luton)
• Built up a number of key client relationships for the company; these led to new business
success.
• Liaising with clients to provide account management services
• Updating and upgrading existing customer base with cost effective document
technologies
• Actively develop and promote new business
• Supplying Canon and Konica Minolta Multifunctional Products to SME’s
Education and Qualifications
• NCFE Certification in Lean Organisation Management Techniques (Level 2) 2014/2015
• NCFE Certification in Principles of Business and Administration( Level 2) 2012/2013
• IOSH Certification in Managing Safely 2012
• City and Guilds 7303 (Prepare To Teach Lifelong Studies) Completed Studies
• ECDL Extra (BCS IT User Level 2) Certificate 2009
• ECDL Essentials (BCS IT Users Level 1) Certificate 2008
• City and Guilds Certificate: Electrical/Electronic Craft Studies
• Certificate in Computer Training and Business Administration
• Certificate: Auto Cad R14
• Vocational Training: Training the Trainer Certificate
Hobbies Interests and Achievements
• Design and delivery of a 12 week IT Training Course (1 hour sessions) for After School
Club
• Delivered National and International training events, held via church and community
Educational programmes.
• Produced and facilitated drama workshop sessions
• Provided voice training sessions for a local community choir over an 8 month period
• Act as coach and mentor, holding motivational and inspirational sessions for individuals
• I am a Member of National Choir and enjoy Reading, Playing Badminton, Playing Volley
Ball,
• I have participated in Theatre/Film and TV Productions and Travelling

3. Professional Body
• Member of the British Computer Society
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