1. Daniel Warren McBride
SC Cleared IT Engineer
Introduction
I am a resourceful individual with a strong work ethic who is extremely dedicated to learning new skills. I am an energetic, self-
motivated and responsible individual who can work well unsupervised,or as part of a team. I possess excellentanalytical skills,
combined with the ability to think and learn quickly. I have proved that I can adapt quickly within a fast paced working
environment and I have undertaken extra responsibilities whilst still completing my allocated daily tasks and targets. I find that
prioritising my workload enables me to be more efficientand thereforedeal with pressures and strict deadlines effectively. I have
held a full clean driving license for thirteen years.
Employment
Fujitsu
2nd
Line BS Support
Working within a strategically important function on behalf of Fujitsu and reporting to the 2nd Line Support
Leader providing 24 x 7 OOH Support.
Technical Capability. I Work within a team with little supervision as an established systems/product specialist (e.g. detailed
knowledge of the configuration of interlinked systems, implementing technical changes, contributing technically to service
development to support end users.
Process. Follows established processes,releasing to the change control process verified, validated and documented
enhancements to eliminate problems and proactively develop the service.
Service Level. Recognises opportunities to improve performance against Service Level.Acts as a point of escalations to resolve
service delivery issues. Monitors performance through statistical reporting and analysis.
Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to
meet service delivery requirements within own area of responsibility.
Customer Relationship. Establishes working relationships with customer’s organisation to deliver and enhance the service.
Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more
complex problems (both new and known), escalates or gains support where appropriate. Proactively analyses, trends and reports
on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
Business Awareness. Understands the requirements of the customer’s business, the scope of the contract and knows how
issues impact the delivery of service.
Recognises and reports opportunities to team manager and other relevant parties for additional business.
Skills - Useful:
CA Unicentre (alerting, monitoring, end to end response times, scripting,Management Server experience)
HP Openview
Novell
Groupwise
UNIX
ITIL Service Management Foundation an advantage
IMAC / Desk side and remote support for all users on the DVLA PACT account.
Working with various administrative tools, including:
Active Directory
Novel Console One
SCCM
WSUS
McAfee ePO
53 Heathfield
Swansea
SA1 6EJ
Tel: 07806505368
01792 654935
Email: Dan.Mcbride@uk.fujitsu.com

2. VMware
MS Exchange
Interflex Systems
Novell eDirectory
Primary a desktop contact for the DVLA User Acceptance environment. Where I am Involved in pre-production software releases,
GPO updates and Virtual Application deployments.
I am Responsible for the support of all Specific Needs Software users across the UK.
Regularly travelled to DVLA local offices to provide hardware and software support. Travel was also required for the support of 20+
medical caseworkers (doctors) located in various locations throughout the UK.
Briefly covered on Fujitsu Help desk from time to time (over various dates in 2014)
Dealing with customerson a daily basis, diagnosing and fixing computer related issues where possible, building a healthy vocal
relationship with the helpdesksI interacted with
Worked alongside my Fujitsu Operations & Service Manager
Role involved attending, preparing and presenting power point slides for monthly reviews to both IBM and DVLA colleagues. In
these reviews, I also had the opportunity to discuss / progressproblem management issues in order to provide better service to
the customer. I was also responsible for prioritizing work requests for 3rd
Line times and dealing with any queries. I was
instrumental for introducing a new tool to measure time and productivity for the customer.
Projects
I was involved in the planning, resource management and deployment for both the WindowsVista and Windows 7 upgrade
projects. I was also involved in projectto decommission all DVLA local office sites which required travelling to each individual site
and oversee the removal of PACT equipment..
Pact Asset management (October 2011-Febuary 2012)
· Ensuringthe continuation of an accurate database via auditing, data housekeeping and interrogation of discovery toolsets.
· Ensuringthat a CI is updated accurately throughout its lifecycleand that this information is available and up to date.
· Creating new work instructions, improvingcurrent processes and adhering to company policiesand procedures.
· Providing thorough investigations on the audit results, embedding these into monthly reports, and providing the
feedback to the customer.
· Ensuringall KPI’s are met successfully and striving to deliver excellent and consistent results.
· Auditing of the CMDB system to ensure continued accuracy.
Started in Fujitsu as a Pact PCO (May 2011-October 2011)
Maintain and update a staff database that generatesreports that helps the account to forecast their resource requirements. Have
also created Work instructions and created training program on how to maintain the database and create queries. Has liaised with
agencies to renew contracts existing and create new contractor for resource. As part of the project control officer role have raised
purchase orders, provide project support. Other duties include providing project support to the E2Eteam, creating and updating
project plans, updating finances; manage risk and issues register, chair team meeting lease with the customer as well as the engineers.
NHS Business Service Centre –Finance Officer (March 2010 > April 2011)
· Payment and Sales orders in Sun System 5
· VAT Rebates and credit notes
· Account allocation and reconciliation
· Proof reading of bank payments
· Purchase orders and ledgers

3. Welsh Assembly Government –Project Finance Administrator (September 2008 > Feb 2010)
· SAP Financial System
· Assisted with the creation and ongoing management of Information Databases
· Manipulation of data in Excel spreadsheets
· Collated and issued statistical information and complex reconciliations
· Provided case related Project Support for external Stakeholders and Suppliers
· Supervised the Mailroom, processing all the incomingand outgoing Government mail
· Ordered stationery using the WAG suppliers‘Lyreco’
· Maintained Student and School funding via confidential spreadsheets
· Covered the main Reception area and handled all Reception Security issues
· Implemented and supervised a new Government Archiving System
December 2004 to November 2007
City and County of Swansea –IT/Finance Administrator
· Oracle,Paris and Sage Databases
· Processed invoicesand reconciled spreadsheets
· Trial balancing and month end accounts
· Purchase orders and ledgers
· Credit/Debit card payments and refunds
· 1st
Line Support Analyst/Technician for all IT related problems
· Coordinated meetings and minute taking at specialist board meetings
· Trained in the Data Protection Act, Freedom of Information Actand Equal Opportunities
· Liaised with various departments throughout the council
December 2001 to December 2004
Gladiator Commercial Insurance –Finance/AccountsAdministrator
· Underwriting authority to adjust accounts accordingly
· Desktop Accounts support technician
· Experience of using the AS400 database and the CDL database (Cheshire Data)
· Profit/Loss analysing and company debt management
· Used BACS, CHAPS and ADDACS for general payments
· Cash and cheque handling experience
February 2001 to December 2001
DVLA –Administration Clerk
· Gave advice and support to customersregarding their accounts
· Quality checked Legal documents
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Education Qualifications
1994 > 2000 –Bishop Gore Comp and 6th
Form IOSH Level 2 Health and Safety Managing
NVQ OCR Level 2 Teaching Exercise/Fitness
- 10 GCSE’s from A -C including Maths and English NVQ OCR Level 2 Personal Trainer
NVQ OCR Level 2 Gym Instructor
2001 > 2002 –Swansea College British Red Cross –First Aid Qualified
National Pool Lifeguard Qualification FM
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Referencesavailable on request