1. RESUME
TAYYAB RAZA SAYYED
OBJECTIVE: -
To Work for a Company that Can Provide me with growth
opportunities and simulation work environment, where I can use my
intellectual ability, analytical skills as well as enhance my strength in
Conjunction with the Company's goals & objectives.
PERSONAL INFORMATION:
ADDRESS: - A/34, Anuradha Shrishti, Sector-5, Mira Road East,
Mumbai- 401107.
MOB. No. - 8080389801, 9769991372.
Date of Birth: 16th March 1988.
Email: - raza_sayyed7313@yahoo.com
EDUCTIONAL INFORMATION:
SSC Maharashtra Board- 2004.
HSC Maharashtra Board- 2006.
ADDITIONAL QULIFICATION:
• Hardware and Software Knowledge of Computers,
• MS- OFFICE- 2010, Office 365
• EXCEL
• POWER POINT
• INTERNET
• Outlook
• SharePoint
2. • ITIL® 2011 Edition Overview
• ITIL® 2011 Edition Overview: Creating a Service Culture
Tools worked on:
• Oracle Ticketing System
• BMC Remedy AR System
• ServiceNow
• Windows to Go
WORK EXPIRENCE:
1). Company: NCR Corporation
Duration: 27th
December’11 till date
Designation: IT Asset Management Analyst
• Started as IT Helpdesk Analyst in 2011
• Attending incoming calls over the globe from internal employees.
• Helping them with IT Related queries and problems they face.
• Troubleshoot on the system remotely via remote access.
• Making outcalls or arranging for the callback to the user’s if they need at
the time they prefer.
• Started giving chat support whenever needed.
• Working with the users via Emails if needed.
• Giving floor support to the new hires.
• Gave presentations in Teach Each Other sessions to make others
know about upcoming process or if had any questions with the
current process.
• Being in IT Dept. used to be in pilot batch for any software changes so
that can test and give the feedback to the software development team.
3. • Pulling various reports on weekly basis for the team to make the quality of
the team better.
• Analyze the reports and help the defaulters to improve their weak subject.
• May’13 transferred to PC Life Cycle Management Team- Asset
Management.
• Responsible for Lifecycle Management of all IT assets, encompassing
delivery, distribution, allocation and disposal.
• Managing IT Asset of the company- Laptop / Desktops / Peripherals.
• Inventory Control - Creating and maintaining an inventory reports in
Excel as well as in an asset management tool.
• Exploring opportunities for maximizing or exploiting unused or partially
used IT assets to achieve full efficiency.
• IT asset audit & reporting.
• Implement ideas or project resulting in cost savings.
• Order Management:
• Order IT assets through Dell Portal.
• Keep track of advance shipment notices from vendor.
Allocation/reallocations of the spares i.e. laptop/desktop/peripherals.
• Follow-up with the user’s and with their manager and make sure that the
system of the terminated employee is returned to IT.
• Tracking NCR Assets (laptop, desktops) and maintaining the records.
• Ensuring Asset database site is updated on daily basis.
• Carrying these responsibilities for - APAC, CLA, EMEA and Americas
region.
• Working on emails and net based application with the users and their
managers asking them to return the system assigned to them during their
employment.
• Follow-up with SPOC for physical verification.
• Processing the request placed by employees to get peripherals for the
system.
4. • Preparing and dispatching materials to out locations as per request and
maintain the record of same.
• Processing the request placed by the employees to replace their damage,
current, stolen systems.
• Responsible to Burn the customized OS of the company and ship them to
the user’s in need across India.
• Working with the local IT personal to verify and keep the inventory
updated.
• Planning and executing the refresh program to eliminate the old asset of
the company.
• Preparing shift schedule for the team.
2). Company: Stream Global Services
DURATION: 29th
March 2010 till 24th
December’11
DESIGNATION: Technical Support Professional
• Attending Incoming calls for HP Laptop systems.
• Perform diagnostic steps to find the root cause of the problem.
• Once diagnosed the problem work with the customer to fix the issue
maintaining the quality on the call.
• Giving floor support to the new hires.
• Helping them with the process, tools and technical related issues they
face during their first two weeks of them being on floor.
• In December’2010 transferred to the Call Back department.
• Working on the incidents received from the front end department.
• Calling the customers as per their convenient time and to work with them
and perform the troubleshooting steps.
5. 3). COMPANY: Zenith InfoTech L.T.D.
Duration: 09th September 08 till 20th
March 10
Designation: Customer Service Representative.
Description: -
• Monitoring Servers and alerting the clients if the servers are down
globally. Taking remote access of the servers and doing the maintenance
work.
• Giving 24*7 Support to the client.
• Analyzing the issue of Disc Capacity and working on it remotely and fixing
the issue.
• Analysing the alert of Server Reboot and Escalating the Issue to the client
on Phone.
• Analysing and Working on the Server down Alert, Raising Ticket via
ticketing system and Escalating the call to the client and informing him/her
about the Issue.
4). COMPANY: Konnections India.
Duration: 18th December 2007 till 5th September 08.
Designation: Recruitment Consultant.
DESCRIPTION:
• Recruiting Candidates for all branches in Maharashtra.
• Line - up for Interviews.
• Recruiting for Insurance sector & Securities.
• Analyzing and Evaluation on Resumes.
• Handling Incoming Calls from all over India.
6. • Short listing the Candidates from data- base, different Job Portals &
through references.
• Interacting with Candidates through E-mail & Phones.
• Arranging telephonic & Personal Interviews.
• Follow- ups & Ensuring Joining of Candidates.
5). COMPANY: Andromeda Marketing PVT. L.T.D.
DURATION: 10th July 2006 till 16th June 2007.
DESIGNATION: Customer Service Representative.
DESCRIPTION:
• Attending Incoming Calls from all over Mumbai.
• Taking care of Customers Query.
• Solving the product related problems of the customer.
• Explaining them about the product.
OTHER DETAILS:
• Marital Status : Married
• Language Known : English, Hindi, Marathi.
• Nationality : Indian
• Religion : Muslim
• Hobbies : Listening to Music, Playing Volleyball
and Riding Bikes.
