1. M.Soniya:9551104203
E-Mail: soniyamd91@gmail.com/mspooja91@gmail.com
Career Objectives
To obtain a challenging position in an organization and to contribute the lasting relationship for the
organization’s growth in conjunction with personal and professional satisfaction.
Professional Experience :
Organisation: NTT DATA Global Delivery ServicesLimited.
Designation : System Administrator Sr.Assoc consultant.
Experience: 4years
Projects Handled
Client: Morgan Stanley (WINDOWS: L2)
Morgan Stanley is an American multinational financial services corporation that, through its subsidiaries
and affiliates, provides securities products and services to customers, including corporations,
governments, financial institutions, and individuals.
Roles & Responsibilities:
 Provide IT Service Support through Incident Management, Problem Management, and Change
Management.
 User Access and rights management on Windows server
 Backup and restore using Symantec veritas Netbackup utility.
 Printer server management and administration.
 Creation of shares and assign appropriate permissions for users.
 Troubleshooting problems pertaining to system performance,application conflicts and system
bugs; addressing queries regarding information system / software including maintenance of
hardware / software support
 Server build/rebuild:
 Server Building and Staging .
 Server Checkouts and Signoff .
 Installing Patches ,hotfix on Servers
 Installation and Configuration of software’s on Windows 2003/2008/2012 Servers.
 Configuration, Installation, Modification of Local and network printers.
 Providing RCA Phase on Windows servers problems.

2.  Manage HP ILO/ DELL DRAC/ IBM IMM..
 Resolving all servers’ issues via ticketing system called Service Now.
 Managing Enterprise server portfolio concept as a one stop solution for more than 1000+ servers,
which contains all information about servers.
 Resolving Netcool server alerts escalated by L1.
 Active Directory Infrastructure management using ARS.
 Manage escalations from BU’s and coordinate with L3 accordingly.
Client: CHNCT (Community Health Network of Connecticut. Inc)
Community Health Network of Connecticut, Inc. (CHNCT) is not-for-profit health plan. CHNCT was
founded in 1995 by federally qualified health centers who sought to bring non-profit oversight to
Medicaid managed care in Connecticut. The user in CHNCT uses CITRIX Xen App, a client product and
Interface. User connects and serve their customers through this interface.
Roles & Responsibilities:
Production and Infrastructure Operation and Support include the following activities:
 24/7 monitoring and/or management of CHNCT Technical Infrastructure components including:
 We do complete IT support.
 Server administration.
 Current Production Applications and Supporting Infrastructure
 Email
 Fax systems
 Active Directory infrastructure as redesigned during buildout
 Citrix infrastructure
 Disaster Recovery Systems
 Monitoring Support using NTTData’s BMC Proactive Net platform and existing CHNCT tools
such as IP switch, Whats Up Gold, vSphere Monitoring Tools.
 Incident and Service request ticket tracking and resolution using NTT BMC Remedy Platform.
 Manage all in scope issues from submission to resolution and escalate critical issues to CHNCT it
management while maintaining active contact with affected users,providing updates as necessary.
 Provide remote and Onsite Help Desk Support to CHNCT’s employees for Desktop, Printing,
Application and Voice related Systems issues
Tools Handled to support Clients
 Service Now
 BMC REMEDY
 Win build /I build system
 Putty
 Active Directory
 ESP– Server details
 CITRIX

3. PERSONAL Skills :
 Dynamic & competent professional offering 4 years of experience in Tier II Enterprise support.
 Core competencies in troubleshooting and resolving client-side backup software problems,
performing data restores for both server and desktop workstations in the event of data loss or
corruption.
 Self-driven, focused and result oriented with strong analytical and troubleshooting skills.
 Training the new hires and maintaining the SLA Adherence, Escalation policies.
Computer Proficiency :
 Operating Systems: Windows 98, XP /WIN 7/Win 8.
 Microsoft Packages: MS Word, MS PowerPoint, MS Excel.
Academics
High School :
 10th
at SethuBhaskara Matric Hr Secondary School , Chennai with 70%
 12th
at SethuBhaskara Matric Hr Secondary School, Chennai with 75%.
College:EthirajCollege For Women, Chennai
 2011- With 75% of Marks in the field of BSC (Computer Science ).
Personal Details
Date of Birth : 17-5-1991
Languages Known : English, Tamil and French
Address : NO 12, VEE YES Homes, 8th avenue,Banu Nagar,
Pudur, Ambattur, Chennai-53.
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: CHENNAI
Date: (SONIYA.M)