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Similar to Intro to ITOptimizer and Consulting Portal
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Intro to ITOptimizer and Consulting Portal
- 1. Introduction to Consulting-Portal & ITOptimizer
- 3. Our Services EDUCATION IMPLEMENTATION ADVISORY Helping you plan and Organize for your ITSM Journey Assessments, Roadmaps Process Design, Technical Design Implementations and Rollouts ITIL, COBIT, ISO20000 Custom Training & Practical Workshops Assess, Design Measure Online Tools for the ITSM Practitioner
- 6. Assess Design & Measure
- 7. DIY IT Service Management Tools
- 8. eAssessment Automated On-demand Flexible Extensible Comprehensive benchmark of your ITSM processes
- 9. eAssessment – Assess Process Maturity
- 10. eAssessment – Gauge Your Process Health
- 11. eProcess Process Templates On-demand Process Designer Tool Customization The Easiest way to Build, Customize and Manage ITSM Processes Process Repository
- 12. eProcess 3 easy steps to robust ITSM processes Tailor the Process Select a Template Publish the Process ITSM Processes
- 13. eProcess - Process Design Standards Process Elements Task Details Process Flow
- 16. Process Improvement & Optimization Our practical approach can help you get results quickly My Contact Information: Karl Bietsch 770-992-2270 [email_address]
Editor's Notes
- eAssessment can be used either standalone or as part of a broader and more detailed ITSM assessment. e-assessment is available on-demand– it’s ready when you are. eAssessment is automated. Once the target processes and recipients have been chosen the solution takes care of the rest. eAssessment is flexible. Select any number of processes or recipients. You can be extremely focused or cast the net as wide as you need to. eAssessment can also be extended with onsite solutions that provide much more depth and guidence.
- CP built eProcess for use by our consultants on process design projects. We are now making it available directly to clients. eProcess is a web based application that is available On-demand as a subscription based service. There are no capital hardware or software costs and subscribers will always have access to the latest feature set and process templates. Within the solution is a library of ITIL based processes that users can copy and modify for their own unique requirements. Modifications are made through the process designer capabilities of eProcess. Reports and documentation can be created autmatically. eProcess also goes beyond process design and supports the capture of detailed data and tool specifications for the process. This helps support tool customization activities. Lastly, eProcess is a repository where staff or auditors can always access the latest version of the process
- With eProcess there are three easy steps to designing your process Select the template from our library of ITSM processes and copy it into your workspace. Tailor the process using our data driven process designer. Every element of the process is at your fingertips allowing you to add, change or delete as required. Once the process has been finalized you can publish it into a library for access by staff – eProcess supports a variety of reports and documentation formats.
- Consulting-Portals tool-kit of Assess, design and Measure solutions is perfect for the ITSM practitioner. The services are available on-demand without the cost of expensive hardware or software licenses. The solutions are field-tested and have built and used by our consultants in the delivery of ITSM services to our clients These solutions have allowed CP to be more responsive and have accelerated our projects delivery schedules through automation and the use of high-quality and repeatable practices When used by an IT organization with trained ITSM practitioners these solutions can reduce the need for consulting thus reducing cost – in essence, we have built a took-kit for the ITSM practitioner Lastly – these solutions can be used standalone or combined with CP’s highly experienced consultants - either way – you benefit for our extensive assessment, design and implementation expertise
- We have an established track record of helping our clients Optimize their IT Service delivery capabilities. This is hard work and we know how to get it done. We help them become: more efficient & effective more responsive and nimble