1. PRAMOD GOWDA B.J
B.E Email:pramod.gowda2909@gmail.com
(Computer Science)  +91 9880851189
Over 5 years of professional experience in the field of Information Technology and especially in
application support handling all aspects of development, maintenance and support
Working as a Software Engineering Analyst with Accenture Services Pvt. Ltd. Since 30th
June 2014 and has worked with QSource Global Consulting Pvt. Ltd. for Accenture (27th
February 2012 to 29th
June 2014). Worked in Gravity Soft as a Developer (Analysis, Coding,
and Unit Testing) for 7 months (25th
July 2011 to 25th
February 2012).
Organization: Accenture Services Pvt. Ltd
Client: nbn Australia.
Domain: Telecom and Broadband
Role: Application support and Maintenance
Key responsibilities:
• Working on Deploying new ear to application server in Websphere through RTC.
• Working on Deploying new application version to FUSE through GO Pipeline.
• Working on CP uploads in Datapower and maintenance.
• Working on queue administration and maintenance in Websphere MQ – Production &
Non-Production environments.
• Issue triage using Splunk.
• System monitoring using various Splunk dashboards.
• Configuring new Splunk Dashboard.
• Change management.
• Working on incident raised by monitoring tools and users to resolve them within SLA.
• Monitoring and debugging issues encountered with respect to Application availability
[Prod/Non-Prod].
• Enhancing existing monitoring tools to be in sync with latest application changes.
• Suggesting Ideas to improve the process and help in reduction of SLA misses.
• Educating other members of team on the project training new resources joining our
team and mentoring them.
• Responsible for maintaining and supporting Production and multiple non-production
environments along with 24X7 Support for any critical or major issues.
Organization: Accenture Services Pvt. Ltd
Client: Walt Disney World Parks and Resorts.
Domain: Media and Entertainment
Role: Production application support
Key responsibilities:
• Working on incident raised by monitoring tools to resolve them within SLA.
• Working on handling the web service calls transported through XML using SOAP, HTTP
protocol within different internal applications.
• Monitoring communication between different internal application which happens via
different methodologies (JMS, MQ, Web service call).
• Monitoring and debugging issues encountered with respect to Application availability.
• Enhancing existing monitoring tools to be in sync with latest application changes.
• Supporting daily activities such as nightly bounce of servers and vulnerability patching
on servers.
Professional Summary
Professional Experience

2. • Suggesting Ideas to improve the process and help in reduction of SLA misses.
• Educating other members of team on the project training new resources joining our
team and mentoring them.
• Providing 24X7 Support for any critical or major issues.
Organization: Accenture Services Pvt. Ltd
Client: Starwood hotels and Resorts.
Domain: Lodging and Travel
Role: Production application support
Key responsibilities:
• Worked on incident raised by users to resolve them within SLA.
• Worked on handling the web service calls transported through XML using SOAP, HTTP
protocol from Third Party Vendors (Pegasus) to Starwood Systems
• Debugging SQL/PL SQL related to application.
• Suggesting Ideas to improve the process and help in reduction of SLA misses.
• Educating other members of team on the project training new resources joining our
team and mentoring them.
• Providing 24X7 Support for any critical or major issues.
• As a technical support point of contact, interacting with clients to get their issues
resolved.
• Analyzing and monitoring the System to find out any issues and get them resolved.
• Training new users post enhancements and system upgrade.
• Plan for process improvements and system optimization where ever possible to prevent
any application disruption.
• Subject Matter Expert for Production Support Team regarding all applications that we
support and provide guidance in resolving any incident or case created by the client.
• As a technical support point of contact, interacting with clients to get their issues
resolved.
• Analyzing and monitoring the System to find out any issues and get them resolved.
Organization: Gravity Soft
Client: ISSQUARE.
Domain: Education
Role: Software Developer
Key responsibilities:
• Worked in Gravity Soft as a Developer (Analysis, Coding, Unit Testing) for 7 months.
• Worked on developing Java based web app for schools.
• As part of the project, involved in Analysis, Coding and Unit Testing.
• Recognized as Subject Master Expert on three applications of Starwood.
• Played an important role in a major project involving Data Center movement which
involved end to end transfer (IO and Applications).
• Single handedly coordinated and executed new application Release and stabilizing the
same in later days.
• Awarded with Prestigious Accenture ACE award for 2015-Q4 for my exceptional
contribution in critical client delivery.
Programming
language
: Java
Scripting language : Shell, SQL
Frameworks : Struts, J2EE
Achievements
Skill Set

3. Tools : Splunk, CA Introscope, HP Sitescope, putty, Winscp,
RemoteNG, AppDynamics, RTC, Go pipeline
Ticketing Tools
OS
:
:
ServiceNow, HP Service Manager, Remedy
Unix/Linux
Application servers
Technologies
:
:
Websphere , JBoss FUSE.
Websphere MQ, DataPower
Bachelor of Engineering in Computer Science from Sri Jayachamarajendra College of
Engineering, Mysore in 2011.
Marital status Single
Sex Male
Languages English, Hindi, Kannada
Nationality Indian
Hobbies Reading, Volunteering for wildlife conservation activities,
Trekking, Travelling.
Permanent Address Pramod Gowda B J
S/O B. K .Jayashankar
Benamanahalli, Halagur Hobli
Malavalli Taluk
Mandya District – 571421
I hereby declare that all information provided above is true to my knowledge.
Place: Bangalore (PRAMOD GOWDA B J)
Personal Details
Educational Qualification